I actually didnt believe i would get the real perfumes but you know what i am shocked and in love. Perfumes do come in damaged boxes but sooo what we need whats inside not the box. I cant wait to get... See more
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Review summary
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Amazing customer service! Ordered these items yesterday at 5.19pm and received them today at 2.40pm. Order was perfect and I’m very impressed by them. I’d read some reviews that weren’t great but deci... See more
Company replied
The products arrived in great condition and very well-packaged. Even the item that was marked as damaged packaging/box did not have that much damage. Great prices and brilliant service. Delivery was a... See more
I ordered a couple of scents to slip in as stocking fillers. Understanding the boxes might be damaged I had armed myself with little chiffon gift bags to use instead. I was delighted to find that th... See more
Company details
Written by the company
Scent Outlet is your backstage pass to the planet’s A-list fragrances at fabulous prices if you dont mind a bruised, torn cellophane, incorrect engraving, a dinged corner, a shelf tumbled box.... Retailers ditch ’em, we rescue ’em, the planet breathes easier this way, less waste, and more importantly. . .You bank the savings! This is Fresh-dated stock from the brands you love and brag about, usually damaged on transit and can't be sold at retail so it comes straight to us and we pass on the discount. We've had thousands of buyers over the years, 98.5 % of them positive, grinning ear-to-ear; if you’re the rare frowner and we've made a genuine mistake, we have a full-time customer service support squad to makes it right, fast. Free UK delivery over £40, absolutely no fakes full authenticity guarantee on every product.
Contact info
Fragrance quarters, Trafford Park, Manchester, M17 1LE, Manchester, United Kingdom
- 0161 541 8000
- CustomerService@scent-outlet.com
- www.scent-outlet.com
Your backstage pass to Fragrance
4.2
Great
338 reviews
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This company invites their customers to review, whether positive or negative
Replied to 21% of negative reviews
Typically replies within 1 week
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Fine if you dont have any issues
Received the perfumes I ordered and happy with most. They weren't packaged very well and one bottle had come out of the packaging completely. The delivery company had attempted to put the bottle back in and tape up the cardboard packaging. The box for the perfume was damaged (which I expected) but the actual perfume was half empty. Contacted customer services who asked for photos, no response, sent photos again, no response. So, a bargain if you get a full bottle of perfume. Customer service very poor.
3 January 2026
Great !!
Great choice of products, very sensible prices, easy browse to purchase.
Well packaged, fast delivery too !!
17 January 2026
First order as a trial (to see how…
First order as a trial (to see how goods arrived for myself) and one of the items seemed faultless, wrapped in cellophane and no box damage. Maybe I was just lucky. Delivered promptly. Will order again in the future. Thank you.
8 January 2026
I ordered 4 scents
I ordered 4 scents , but only received 3. When I asked about the remaining perfume ,I was asked to send pictures of the perfumes, outer packaging and invoice. I had already disposed of the outer box, and one of the scents boxes, but showed photos of the 3 perfumes received and the invoice they had sent with it. It clearly showed only 3 scents had been packed. The company then asked for a copy of the order no . Which I only have descriptions which I copied and sent. I'm still waiting . The cost was only 3 pound , but its the principal . Lot of obstacles . And needless. Just send out the missing product , that's all I asked.
8 January 2026
My order was fine until I received it…
My order was fine until I received it with one item missing. Customer service asked for more information, that i provided. No response back from them.
14 January 2026
The products arrived in great condition…
The products arrived in great condition and very well-packaged. Even the item that was marked as damaged packaging/box did not have that much damage. Great prices and brilliant service. Delivery was also very quick and updates were provided regularly.
30 December 2025
They have great products
They have great products. The service was excellent, they kept me informed all the way to delivery. Will be using them again ang recommending to my friends.
12 January 2026
Good price
Came quickly. Very good price. Good condition package. Daughter was thrilled
11 January 2026
Super qu8ck delivery and great price.
11 January 2026
Good value
Very happy with my order, lovely fragrance, which arrived on time. Very good value.
8 January 2026
Very happy with my purchase..
4 January 2026
Perfume
Excellent company item arrived really quick massive discount just cause the box was damaged will definitely buy from this company in future
1 December 2025
Surprisingly good!
Very pleased with my items and arrived in excellent condition.
Big thank you 😊
5 January 2026
Happy customer!
28 December 2025
Best find ever 😁 if you love perfume…
Best find ever 😁 if you love perfume then make this site you’re next stop. Real perfume with slight damaged boxes is not an issue for me it’s still real perfume within the box . Also over 400+ to choose from with updates regularly. Love this site & love the low prices , would recommend to all to take a look
4 January 2026
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