Great value for money, did i 'need' it? Probably not but good to have. One concerning issue I had after inserting SIM, I started receiving messages from someone chasing an unpaid debt! Thankfully i... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Order process straight forward. Sim delivered on time. Sim is working well, Cannot say much until about post service until any issue arise during the term of contract. Hope this helps.
Great value eSim, so good I bought another. The only reason I have taken off a star is that the original eSim was not initially activated. It took me persuading via a few emails to get it going. Als... See more
Company replied
SIM card price, data allowance and validity period were clear when ordering. SIM card arrived promptly and has worked without any problems. Scancom has been a good service for obtaining backup conne... See more
Company replied
Company details
Written by the company
Scancom is a leading telecoms provider with over 30 years of industry experience. As Official Network Partners with EE, Three, O2, and Vodafone, we deliver reliable mobile connectivity solutions tailored for individual and business needs. Our core offering includes preloaded data SIM cards and pay monthly contracts, backed by competitive pricing and dedicated UK-based network support. Trusted by organisations nationwide, we provide scalable, flexible mobile solutions built for performance and reliability.
Contact info
18a park house, meridian business park, east link, LE19 1WZ, Leicester, United Kingdom
- 01162 200 200
- support@scancom.co.uk
- www.scancom.co.uk
4.2
Great
562 reviews
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Replied to 80% of negative reviews
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Reply from Scancom
Thanks for your feedback! We're sorry the delivery took longer than expected. Please email support@scancom.co.uk
with your reference and we will get this sorted for you.
Very fast response to my email when I…
Very fast response to my email when I needed advice and support. And was very helpful and understanding. Excellent customer service. Got issue resolved. I am very happy with the service.
24 February 2026
Unprompted review
Reply from Scancom
Thanks for your great feedback! We're glad our team was able to respond quickly, help you with your query, and get the issue resolved.
Reply from Scancom
Thanks for your great feedback! We're really glad you're happy with the service.
Great service and great price no…
Great service and great price no problems getting connected
6 February 2026
Reply from Scancom
Thanks for your great feedback! We're glad you found the service and price great and had no issues getting connected.
Great value eSim so good I bought another.
Great value eSim, so good I bought another. The only reason I have taken off a star is that the original eSim was not initially activated. It took me persuading via a few emails to get it going. Also the site tried to charge postage for an email delivery !
2 February 2026
Reply from Scancom
Thanks for your feedback—we’re glad you’re happy with the value and that you bought another eSIM. We’re sorry for the initial activation issue and the confusion around postage charges for email delivery. Please email support@scancom.co.uk
with your reference and we will get this sorted for you.
Reply from Scancom
Thanks for your feedback! We're glad you found the service excellent and very helpful.
Reply from Scancom
Thanks for your feedback—we’re sorry to hear about the slow response. Please email support@scancom.co.uk
with your reference and we will get this sorted for you.
Proceed with Caution -CustomerServ Nowhere to be found
Bought unlimited 30 day rolling Sim 4G via Amazon. I never experienced the benefit of the 4G. Bought primarily for router to watch TV but TV kept buffering every 10 seconds and apps would crash with error message stating something went wrong. Since I couldn't watch TV I put Sim in mobile phone and service was just as appalling. Web pages felt as if it took two business days to load and would also totally freeze spontaneously. Frustrated, I checked my phone settings and alarmed to see that I could only receive LTE/3G/2G and not even 4G! I also checked the EE Sim signal strength with Offcom and it registered at an appalling -111dBm and fluctuating lower which according to Chat is very poor, unreliable connection which is exactly what I had experienced.
Contacted Amazon for refund and informed not their remit but to contact provider. Contacted EE CustServ and they had no record of my details on their system -not even my £25 payment. It took them awhile to discern that it was a third party licensee and when I mentioned Scancom they didn't even have a Scooby Do who Scancom was. They informed me they were unable to assist me and couldn't even find contact details for Scancom to help me so I'm amazed to see customer comments praising Scancom CustServ as, even at time of writing, I have no idea how to contact them. I even asked Amazon and they said they are unable to assist also. I used Amazon's messaging to Seller to liaise with Scancom but their cooperation is deliberately not forthcoming because I suspect they want me to exceed my statutory 14 days cooling off period to void my REPEATED cancellation request. They want me to keep paying for a service that's not fit for purpose as a dissatisfied customer. I have evidence to prove I am not receiving the service they advertised. I will be looking to escalate the issue if I am not refunded and my contract cancelled ASAP.
9 February 2026
Unprompted review
Reply from Scancom
Thanks for your detailed feedback, and we’re really sorry to hear about the experience you’ve had.
We understand how frustrating it is when a SIM doesn’t perform as expected, especially when you’re seeing buffering, slow speeds, or limited network modes on your device. Performance can sometimes be affected by factors such as router compatibility, device settings, local signal strength, or network congestion, but this clearly hasn’t met your expectations.
We also apologise for the difficulty you’ve had reaching support and the confusion around identifying the service provider. That’s not the experience we aim to deliver.
Please email support@scancom.co.uk
with your order reference, and we will review your case in detail, investigate the service performance, and work with you to get this resolved as quickly as possible (including refund or cancellation if appropriate).
quickly dispatched sim card
quickly dispatched sim card , no problems plug and play, reasonably priced.
9 February 2026
Reply from Scancom
Thanks for your feedback! We're glad the SIM was quickly dispatched, easy to set up, and good value for money.
Great deal on a business data sim…
Great deal on a business data sim delivered next day.
9 February 2026
Reply from Scancom
Thanks for your great feedback! We're glad you were happy with the deal and next day delivery on your business data SIM.
Had no issues with my SIMs
Purchased my second Three UK prepaid SIM card from them (previously via Amazon) and have had no issues with either card. The deal was too good to pass and it makes for a great second device SIM.
3 February 2026
Easy to communicate follow the order…
Easy to communicate follow the order process and it all worked.
5 February 2026
Great sim and price which is used for…
Great sim and price which is used for my iPad. 30gb data every month for 27 months.. thank you
26 January 2026
Great price, great product, great delivery.
Everything from ordering to delivery was exceptional.
The quality and price of my product was second to none too.
Would definitely buy from them again.
21 May 2025
First Class
My experience with this team was first class. My item arrived in no time and is working very well.
2 February 2026
This is great value in a world where…
This is great value in a world where cutting costs could make the difference with your business surviving
2 February 2026
Reply from Scancom
Thank you for your feedback. We’re pleased to hear that you find our service good value, particularly in today’s challenging business environment.
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