SBL couriers Reviews 

162
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the professionalism and helpfulness of delivery drivers, often noting their politeness and willingness to go the extra mile for timely deliveries. Employees frequently highlight a supportive work environment with fair treatment, friendly colleagues, good pay, and flexible working conditions. However, some customers and employees reported significant dissatisfaction with payment practices, including issues with wage processing, unexpected deductions, and deposit returns. Many also faced challenges contacting the company, with phone calls and emails often going unanswered, and concerns were raised about driver conduct like inconsiderate parking and rudeness.

What people talk about most

Staff

People report ambiguous experiences with staff, with many customers expressing dissatisfaction with drivers,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers expressing satisfaction with... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers expressing extreme... See more

Payment

Customers reported negative experiences with payment, including concerns about delays and discrepancies in... See more

Customer communications

Users describe negative interactions with contact, with many reporting difficulties reaching the company by... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Heard good reports in respect to their deliveries but omg twice today nearly been run off the road and had one so close behind on a dark winding country lane we could have had a chat. Presume they’... See more

Rated 1 out of 5 stars

Disgusting company. You will be leaving the depot 12 hours later, they will charge you ridiculous things, will no pay you what its own, heavy lifting to unreasonable places, will block all their... See more

Rated 1 out of 5 stars

SBL has been subcontracted by FEDEx in the Bath / Bristol area to deliver parcels. I run a business and since SBL have taken over the service has become appalling. Next day delivery has been non exist... See more

Rated 1 out of 5 stars

I think this company has partnered with ArrowXL. My delivery from ArrowXL never turned up, a week later this van turns up with my items - damaged. Just going to stick company’s who have there own deli... See more


2.8

Average

TrustScore 3 out of 5

162 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 6% of negative reviews

Typically replies within 24 hours

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2.8

All reviews

(162)

57 reviews in the last 12 months

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Rated 1 out of 5 stars

Don’t pay wages right

Don’t pay wages right, no support and charge you for damages you did not do. I was owed £1600 and got £170 the rest was kept back. DO NOT WASTE YOUR TIME WITH THIS COWBOY COMPANY.

15 February 2023
Unprompted review
Rated 1 out of 5 stars

I can ignore road signs

Signs at start of the country lane I live on shows Private access authorized users only 10 MPH. The correct lane is 50m to the East twice as wide no speed limit. Passed my cottage at over 20 mph and 10 minutes later he returned down the lane at a greater speed. Private road so if I can I'll park on the lane he can turn around and use the correct lane

24 January 2023
Unprompted review
Rated 1 out of 5 stars

Disgusting Couriers

Disgusting Couriers, They have driven across our front garden, over our flower bed, crushing all the plants in there because he could not be bothered to to go on the road around our house to deliver the parcel to next door. When we confronted him about it all he could say was : so what. He put his face up to my Husband and said what you going to do about it old man. It looks like they delivery for Amazon, well if this is the Couriers they use the I will not be ordering from Amazon and this is not the first experience we have had with ppl delivering for Amazon.

22 January 2023
Unprompted review
Rated 1 out of 5 stars

I have just had to wait 45 minutes

I have just had to wait 45 minutes
For one of there couriers registration KM21YUW to move his van from my being double parked from my street with his hazard lights on even though there was a car parking space right next to him. When I questioned him about this he admitted he was in the wrong but refused to reverse into the space to allow traffic from the street to flow. Terrible and unacceptable behaviour from there staff avoid at all costs.

8 January 2023
Unprompted review
Rated 1 out of 5 stars

worked for this company in weybridge…

worked for this company in weybridge for a week! hired a van off them and all week iv had nothing but problems with the system, waiting around for parcels which can take up to 2 hours. so anyway i was put in a tight narrow roaded rural area and scratched the van accidently. i had to report it back. i was them told that my 1st pay will all be taken off me for the hire van for the week and the cost of damages which will leave me with no money to pay bills at all. so they are bascially taking my hard earned cash off me this company didnt tell me this before at the start! they made me work few more shift to cover the cost of damages before i leave so i quit straight away wasent going to work anymore for nothing!! my advice is DO NOT HIRE THE VAN!! also you have to tap in your own money for fuel but claim it back on expenses (well i hope!!!!)

24 October 2022
Unprompted review
Rated 1 out of 5 stars

An awful company that scam you and…

An awful company that scam you and don't pay wages on time and continually short change you. Hidden charges. That they don't tell you from the start. I really wish I'd seen these reviews first.They make up false allegations regarding damage when returning a hired Van so you never get your last wage payment. I was warned by the depot manager in Southampton SBL this would happen. Jodelle Pereira Da Silva. is the CEO. Please Drivers Put your reviews on Trust Pilot with the other victims of unfair Financial theft. This is Not how business is conducted. Please contact me so we can all fight for our rights regarding compensation and what is rightfully ours.

25 July 2022
Unprompted review
Rated 1 out of 5 stars

Do not join this company!

If you see good reviews they are mostly from their own employees in the head office. This company will scam you for your money. Do not hire a van from them as they will charge you for damages you didn’t do. They promise 5-6 working days but then cut your Amazon routes on the day so you are working 3-4 days. The pay is very bad as your getting £157 then they take over £30 for van per day (mon-sun) and also fuel you have to pay which works out to be £30-40 per day depending where you are going. The management is very bad and I recommend no one to work with this company! Believe my words they will scam you for everything even if you get a parking ticket they will add their own admin fee of £30 and you have to pay the ticket on top so that shows how bad this company runs. It’s not worth it and the amount of parcels/stops you do at the end of the day you are just really tired. DO NOT JOIN!

11 May 2022
Unprompted review
Rated 1 out of 5 stars

Honestly so unprofessional and prolific…

Honestly so unprofessional and prolific liars. Would highly recommend to avoid at all costs and wish i had seen all of these reviews beforehand. Leaving the job seems like so much stress. I was told ONE weeks wait for my pay.. a week had gone by it then turnt to “legally they can with hold it to 28 days?” It doesnt take 28 days to see whether a van can function. They are complete thieves its disgusting. You call & email & get ignored but when its the other way round they want you to pick up your phone and answer their messages. ANYWAY AVOID at all costs! Sell you dreams i hope this company crumbles to the ground!

21 January 2022
Unprompted review
Rated 1 out of 5 stars

Rude driver..

Rude driver... Knock on the door like he was braking in.. Shameful courier company... Driver Reg DN69 PKX... ⛽ On the ready for this van!!

26 November 2021
Unprompted review
Rated 1 out of 5 stars

One of there driver blocked my drive…

One of there driver blocked my drive all night I’m a dad of 2 and had to struggle to get my kids in the rain because of your driver they was also acting very suspiciousness registration DP69VOU 👎🏼

9 August 2021
Unprompted review
Rated 1 out of 5 stars

I worked for the company for a few…

I worked for the company for a few months, I must admit this the worst company I have ever worked in my entire carrier in the UK.
Poor management, poor communication, delayed pay with no prior reason to you as a driver...
Due to COVID-19 I was out of work, needed a job, got the job and then 3 weeks delay and a charge of £500 deposit for Van rental which was NOT clearly communicated during the whole application.
For your own well-being and better state of mind STAY AWAY, I’ll rather be broke than go through the hassle with a company that gives zero **** about you but only after their interest.

Absolute NO NO

2 March 2021
Unprompted review
Rated 1 out of 5 stars

Avoid this company!!

SHOCKING CUSTOMER SERVICE / SHAMBLES OF A COMPANY

ONE OF THEIR DRIVERS hit my parked car in front of 2 witnesses, when they flagged him down to show him what he done and to get his details he laughed and drove of ..should have called the police for leaving the scene of an accident..the companies head of fleet is refusing to give driver details to us so we can recover the costs for the damage to my car, and funny enough a day or 2 later the driver they originally said that didn't work for them had actually left the company

24 January 2021
Unprompted review

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