Saxen Ltd Reviews 

Just as it said on the site, had a question regarding thecorrect item within range of products but that was cleared up and the product arrived on time. First class.

The desk I ordered in the evening was confirmed by phone first thing next morning and delivered later in the day. The Saxen website was first-class, although the order page was not as good, required company name as mandatory (but then didn't insist when none was entered, which is confusing) and left some lines of the delivery address deleted, which caused the card payment to fail initially. Also there was no order number confirmation, so if anything had gone wrong, that would have been a problem. But it didn't, and all in all it was a perfect purchase, and I'm writing this on the desk.

This piece of furniture was easy to assemble, sturdy and practical. I would not hesitate to re-order should another computer desk become necessary.

I placed my order on Tues and received the desk on Weds. Great service!

We bought a bookcase which was delivered very quickly after we received a phone call from Alison asking us when we would like it sent out.
The case looked great but I noticed a small crack in one of the shelves. I sent an e mail explaining that we would only take further action if he crack got worse but Chris then mailed back immediately asking for a photo. Within 10 minutes he mailed again saying a new shelf was being sent out direct from the manufacturer that day.
This is a fantastic approach to customer service, professionalism and making sure the customer is given top priority. Anyone can have a problem with a purchase but it is the way a company deals with solving the problem which is a measure of their true quality.

I can fully recommend dealing with Home office desks and Saxen as they will ensure your shopping experience is perfect and painless.

A pleasing website to shop with, found what we require within minutes. Delivery very prompt and products assembled within an hour. May I just say that the items within the packaging where protected beautifully and arrived in prestige condition.
would recommend... Thanks Alison.


Andy
Melton Mowbray, leicester

Really pleased with the quality of the workstation and it looks good in the room. The turnaround of the order was very quick and they queried when I hadn't made myself clear which is very good customer service.

Ordered an ErgoHuman chair from Saxen Home Office Solutions and got it the day I arranged the delivery, just two days from my purchase date.

Highly recommended.

Great sales service Alison McLachlan dealt with my requirements making my purchase trouble free.

Excellent information on website with proactive sales team who contacted us shortlly after placing the order to inform us of the order progress and delivery plans . Credit card charged very quickly ( but don't mind when you get such good service) Contacted again with detailed email explaining exactly when our desk would arrive in UK and the day of delivery. Driver rang from 45 miles away and said he would be here within the hour - he was one minute late! .
Desk was wellpacked with superbly clear instructions; fitted together perectly but took us a bit longer than the 90 minutes predicted in the booklet. We will be quicker next time!

ordered a computer trolly rang customer services on a friday delivered saturday morning.i then ordered a computer chair on monday delivered tuesday. staff very helpful and friendly

We ordered 2 Mirus Office Chairs. Order process was simple and Saxen "price match promise" achieved without hassle! Chairs were delivered as promised 3 working days after order, so we now finally can work at our desks in comfort!

I bought an expensive chair 3 years ago from Saxen and through normal wear and tear it needed several repairs. Chris Arkley from Saxen organised everything for me and his communication skills both written and on the phone are 1st class.

Chris and his colleagues make Saxen an excellent company to deal with and we won't hesitate to use them again.

I ordered a Jahnke desk and a couple of bookcases. Both products were quick and easy to assemble and seem very sturdy and of good quality wood. The only suggestion for improvement would be to either include or recommend where to buy press covers for the bookshelves as I don't like the fact that the holes in the side of the shelves are visible.

At first a little reserved about ordering such an item of furniture on the internet, bearing in mind the prominent position I had in mind for it in my living room. But after several weeks of procrastination, during which Saxen actually sent me a sample of the oak used in the manufacture of the computer desk, I decided to take the plunge and ordered one. I need not have worried!! The process was hassle - free, the delivery arrangements worked perfectly and I think the product is great.

I ordered a glass computer desk online. It was delivered, as described, next day. They phoned me to tell me this, asked for confirmation of the arrangements should I need to go out, understood about my neighbour being elderly and everything.

The desk is good but the manufacturers seem to have been a little sloppy with the glue and haven't cleaned it all off. A minor disappointment as the desk is well designed and fits very well into the space I had earmarked for it.

Thanks for reassuring my faith in GOOD CUSTOMER SERVICE!.

After waiting 20 days for delivery, our Jahnke CT1 desk finally arrived. We ordered Baltimore Walnut colour, but Saxen sent us one in Beech colour instead. Very dissapointed, after waiting nearly 3 weeks for a delivery to end up with the wrong colour. Don't Saxen check items before sending out to the customer? Even the box it came in says BEECH on the label.

Unfortunately having waited SO LONG for the delivery, we're now going to be stuck with an even longer wait or make do with the wrong colour.

Reduced to ONE star. Additional feedback on appaling delivery service.

Sorry, I've had to reduce my rating to 1 star because of all the delivery problems. Firstly I'm told that I "will be contacted by the specialist carrier team D&I solutions to arrange delivery and collection". NO, they never contacted me. Then I'm told that the "delivery/collection will take place between Tuesday and Thursday of next week. You will receive a call on Monday from the carrier team to advise a day". Waited in all day Monday, and NO, they never contacted me. Then I'm told that the "delivery is scheduled for Wednesday. The team on the day will contact you direct 1 hour prior to delivery." Waited in all day Wednesday - no call, no delivery. Desk finally arrived on Thursday, but the driver had NO instructions to collected the Beech coloured desk. And it was delivered by UPS, not "speacialist carrier team D&I Solutions". And the delivery guy blamed the poor packaging for the damage and cut on one of the boards.

Okay, Saxen have apologised and refunded. I'm still stuck with an old beech coloured desk in my shed that I've got to dispose of. I almost feel sorry for Saxen, it would appear that they have been completely let down by Jahnke UK. It's Saxen who have given the refund and had their reputation damaged, whereas I've had no apology from Jahnke UK who have apparently mislead Saxen about delivery arrangements in the UK.

So, for me the lessons learnt are - don't believe what Saxen say about delivery arrangements, and don't buy anything from Jahnke UK until they sort out their delivery arrangements.

After being let down badly by 2 other desk suppliers (one of whom kept my money and delivered nothing) I was feeling a little bruised.

So when I came to Saxen I was adamant - I wanted a workstation which was definitely in stock and a delivery date in the very near future before I would be parted with any cash.

Chris the customer assistant was excellent - took me through different workstations at different price brackets which would meet my need and would be readily available. As good as his word, the desk was ordered and a delivery date of a couple of days was confirmed.

And it turned up! Fantastic!

Forget the other suppliers. If you want a first class service and no let downs, just go to Saxen.

One very happy customer.

unit is lovely piece of furniture would recommend saxon and would use again

The order process was quick and straight forward, communication and support was great, the desk arrived the next day, great quality and easy to put together. I will be back..