Sassy Scents Reviews 

7,674
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 405 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality and long-lasting fragrances across the board, especially emphasizing the wonderful wax melts and room sprays. Many consumers also thoroughly enjoy receiving the monthly subscription boxes, describing them as wonderful monthly surprises that consistently offer great value for money. Some reviewers were not happy with shipping delays, noting that their packages took a long time to arrive or suffered from missing items. Additionally, a few people mentioned experiencing unexpected deliveries or encountering frustrating technical issues when trying to manage their active subscriptions online.

What people talk about most

Product

People report positive experiences with products, frequently highlighting the incredible variety of... See more

Quality

Reviewers mention positive feedback about quality, highlighting that items are thoughtfully made, high... See more

Subscription

Customers report positive experiences with subscription options, praising the fantastic value, beautiful... See more

Order

Users describe ambiguous interactions with order, reflecting a stark split in customer satisfaction. While... See more

Value for money

Consumers find value for money to be exceptionally positive, praising the affordable prices and starter... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had my seventh subscription box, and I am obsessed! I look forward to getting my box through the post every month, and I find that it lasts me ages! I appreciate that you can skip boxes if you fi... See more

Rated 5 out of 5 stars

Absolutely outstanding products! The cashmere cleanse powder worked absolutely amazingly when our dog was unwell, completely removed the smells from the sofa, where she had been unwell. You wouldn'... See more

Rated 5 out of 5 stars

Fantastic products!! Been wanting a decent carpet refresher for years which doesn’t affect my dogs skin. I have finally found one. Thank you Sassy for the amazing products the scents are beautiful,... See more

Rated 5 out of 5 stars

I have been buying sassy products for the last year and recently decided to give the subscriptions a try. Absolutely love getting the monthly boxes, it’s such a great way to try out new scents and I’v... See more


Company details

  1. Candle Store
  2. Beauty Product Supplier
  3. Toiletries Store

Written by the company

Wax melts and home fragrance products to make a statement in your home. Quality, strong smelling products that every home needs! We aim to connect people and memories through love of fragrance.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(7,674)

424 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Coming from a very doggy household

Coming from a very doggy household, I have been in heaven since discovering Sassy Scents. Gone are the smelly sofa and carpets (and awkward apologies). The wax melts also smell delicious, subscribed for life :)

6 August 2026
Unprompted review
Rated 5 out of 5 stars

I was sceptical about !

I was sceptical about this but with my house on the market to sell and give dogs I thought I’d give it a go … and wow
I love the powder using it on the sinks and outside on the patio too!
The spray I’ve used on my cushions and dog crate beds and the house smelt so wonderful when my viewers came so now looking to buy some more

3 August 2026
Unprompted review
Rated 1 out of 5 stars

I've spent a lot of money on Sassy…

I've spent a lot of money on Sassy scents and they are usually good .. but on this occasion I've tried emailing them since last Friday with no reply .. 2 spray bottles were missing from my order ! And I can't get hold of anyone .I want 2 more sent out or my money back as they aren't cheap. Customer service and support is absolutely rubbish ! After this experience I won't be buying from here again I will go elsewhere . It's a shame because myself and my elderly mom love the sprays

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Fricking amazing company!

I love all their products! Theres such a huge variety of wax melts to choose from. I'm a monthly subscriber so I get 4 melts, a whipped soap, a room and linen spray and a 900g grande wax melt for £49.00! Amazing value!

4 August 2026
Unprompted review
Rated 5 out of 5 stars

I adore sassy

I love sassy, I have been a fan since the old snap bars! I subscribe to the monthly box too, great value for money. 100% recommend!

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Wanna Bet

With 2 dogs running about, in and out. Eating their food off my floor & carpet. Wanna Bet that you can make my home smell good, because I have tried most things, including waxes, to make my home smell lovely. So I got the sub box. OMG they all smell wonderful. The products all smell delicious, like wonderful summer deserts. And yes you win this bet my home smells fabulous like walking into a department store perfume section. I am so impressed that I bought 2 sub boxes and 2 lots of waxes. I have not received a scent I don’t like. Perfect and the aromas last. 100% the best quality I have purchased to date.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Lovely products with gorgeous smells

Lovely products with gorgeous smells. I changed from a monthly box with whipped soaps in it to one with just melts and room sprays because I wasn't using the soaps quickly enough and they were mounting up in my bathroom. The changeover was smooth, no trouble at all. I've read some bad reviews on here but I think they are completely wrong as my experience has been entirely positive.

3 August 2026
Unprompted review

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