Sassy Scents Reviews 

7,671
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 405 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality and long-lasting fragrances across the board, especially emphasizing the wonderful wax melts and room sprays. Many consumers also thoroughly enjoy receiving the monthly subscription boxes, describing them as wonderful monthly surprises that consistently offer great value for money. Some reviewers were not happy with shipping delays, noting that their packages took a long time to arrive or suffered from missing items. Additionally, a few people mentioned experiencing unexpected deliveries or encountering frustrating technical issues when trying to manage their active subscriptions online.

What people talk about most

Product

People report positive experiences with products, frequently highlighting the incredible variety of... See more

Quality

Reviewers mention positive feedback about quality, highlighting that items are thoughtfully made, high... See more

Subscription

Customers report positive experiences with subscription options, praising the fantastic value, beautiful... See more

Order

Users describe ambiguous interactions with order, reflecting a stark split in customer satisfaction. While... See more

Value for money

Consumers find value for money to be exceptionally positive, praising the affordable prices and starter... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had my seventh subscription box, and I am obsessed! I look forward to getting my box through the post every month, and I find that it lasts me ages! I appreciate that you can skip boxes if you fi... See more

Rated 5 out of 5 stars

Absolutely outstanding products! The cashmere cleanse powder worked absolutely amazingly when our dog was unwell, completely removed the smells from the sofa, where she had been unwell. You wouldn'... See more

Rated 5 out of 5 stars

Fantastic products!! Been wanting a decent carpet refresher for years which doesn’t affect my dogs skin. I have finally found one. Thank you Sassy for the amazing products the scents are beautiful,... See more

Rated 5 out of 5 stars

I have been buying sassy products for the last year and recently decided to give the subscriptions a try. Absolutely love getting the monthly boxes, it’s such a great way to try out new scents and I’v... See more


Company details

  1. Candle Store
  2. Beauty Product Supplier
  3. Toiletries Store

Written by the company

Wax melts and home fragrance products to make a statement in your home. Quality, strong smelling products that every home needs! We aim to connect people and memories through love of fragrance.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(7,671)

424 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Complaint !!!!

Unable to directly contact anyone,email response is 2 to 3 but some automated script that is not helpful!
Attempted to cancel subscription numerous times without success..emailed to request confirmation of this ..and just the automated response!!!!!
To top this I had an unwanted box arrive but as we all know the hassle of sending back when you're extremely busy is a nightmare ESPECIALLY THEN THEY MAKE YOU PAY THE COST!(for something I cancelled!!)..so I ailed to check I'd be receiving no more ,to again have a box sent ,which never arrived..(still no refund or replacement OR CONFIRMATION OF CANCELLED SUBSCRIPTION!)
Icing on the cake - email today saying my latest order is on its way !!! Absolutely livid!
still waiting for a resolution!

12 August 2026
Unprompted review
Rated 5 out of 5 stars

I signed up for the subscription

I signed up for the subscription. I've only had one so far but the smells are amazing. I had one of the oder room sprays and can't get over how long the smell lingers in the room. The body soap smells gorgeous and is a nice touch, as everything else is room scent based, it feels like a little treat. Will keep the subscription going as I have lots of animals, the scents help so much.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Hardly ever fall into the hype…

Hardly ever fall into the hype of Facebook ads, but took the leap after seeing other reviews and honestly wish I’d have done it sooner!!
The smells are amazing, and really do last! And the body products are equally as great - and also have an amazing lasting smell!

The subscription is definitely worth it - there’s so much in it and because the smell lasts so well, my next box will arrive before I’ve even finished the last one!! Would definitely recommend!

22 July 2026
Unprompted review
Rated 5 out of 5 stars

I am an avid wax melt user

I am an avid wax melt user.
The smell of sassy scents is unreal!
Long lasting and spread scent well.
Whipped soap smells delicious.
And it feels like a bonus to receive the room sprays.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Air fresheners are really beautiful not…

Air fresheners are really beautiful not a synthetic smell the wax melts the choice I get delivered every month is fantastic and my house smells really lovely and clean. Still getting used to the soaps as I am used to shower gels I do find it first I use a lot and then I realized actually you do not need a lot to do your full body and my skin is so soft as I am getting older my skin is very dry I find these soaps do not dry my skin out all I do recommend the soaps very much

11 August 2026
Unprompted review
Rated 5 out of 5 stars

I genuinely get so excited every month…

I genuinely get so excited every month waiting for my subscription box to arrive — it feels like a little treat to myself every time! 🥰 The variety of wax melts is incredible, with so many gorgeous and unique scents to choose from, and I’m always amazed by how long the fragrance lasts.

The body products are just as special. They’re beautifully gentle on the skin and so different from anything I’ve come across before. I love discovering what’s inside each box and trying products I probably wouldn’t have found otherwise. Everything feels unique, thoughtfully made and such amazing quality.

Without a doubt, one of my favourite subscriptions — I look forward to it every single month

11 August 2026
Unprompted review
Rated 1 out of 5 stars

Downhill 👎🏽

This company has gone downhill over the past 3-4 years. This business used to be really amazing. The great community, great restocks, plenty of new goodies but now it’s all about the money. There has been plenty of customers asking about new tubs coming out as segments but because they are all about the money they expect us customers to buy a tub on the scent description though £15.99 for a small tub is very expensive in this day. It’s only now they haven’t had a great sale and got lots of money they are asking about what segments we want back. IMO it’s too late for that.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Been using Sassy scents now for a good…

Been using Sassy scents now for a good few months. Delivery is prompt and I love their subscription boxes, especially the whipped soap it’s unreal! The only thing I do feel is the room sprays could be a little bit bigger as it doesn’t last me the full month. But apart from that I love it!

10 August 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love every single item❤️

I absolutely love every single item I have ever bought (or got completely free on intros and offers!)
The fragrances are all honestly so beautiful, I love my subscription box as you never know which one I'm going to get and as I've never been disappointed its like a monthly birthday gift!!
Customer service is absolutely brilliant aswell. Customer for life right here! Oh and the whipped soap smell on your body literally stays all day. ❤️❤️❤️

10 August 2026
Unprompted review
Rated 5 out of 5 stars

I am in love with Sassy!

I used to sell waxes on behalf of another well known company and while the warmers were great the waxes would sometimes be overly strong and after a couple of days, left a brown residue. Sassy waxes are wonderful, subtle but great at odour removal, no residue left in the dish. The sprays are also really great. I’m yet to get my hands on the ‘magic’ powder but if the experience so far is anything to go by, it will be just as great!

Delivery is always super speedy too, will absolutely be back for more. Can’t wait to try more fragrances. Snow pixie is my favourite so far, with similar tones to Angel Nova.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Really nice scents

Really nice scents, the fabric spray lasts a few days also. I have 2 dogs and 1 cat and the ouder remover is really good, I feel better when guests come round. I'd prefer to order these as and when needed rather than commit to a subscription, and Sassy gives me that option. A huge variety of products are available and I will definitely be ordering again.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

I have been collecting sassy products…

I have been collecting sassy products for around 6 months , it’s more than just wax and sprays ! It’s become a hobby to me now I really enjoy buying different scents and I organise my wax melts by scent too , you have your evening scents perfume , fresh , fruity . The Choices are beyond any other competitor, I would never go anywhere else for my home products!

8 August 2026
Unprompted review
Rated 5 out of 5 stars

100% recommend

Have used another well known brand for years but since using sassy I have been converted, the scents are beautiful, with 5 dogs i always have a warmers on. The monthly box is great for trying new scents too. I love the fabric and room sprays too they really last compared with other brands. Orders are so quick and well packaged. Even the postman waits to see what the scents are now too

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Coming from a very doggy household

Coming from a very doggy household, I have been in heaven since discovering Sassy Scents. Gone are the smelly sofa and carpets (and awkward apologies). The wax melts also smell delicious, subscribed for life :)

6 August 2026
Unprompted review

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