Sassy Scents Reviews 

7,675
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 405 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality and long-lasting fragrances across the board, especially emphasizing the wonderful wax melts and room sprays. Many consumers also thoroughly enjoy receiving the monthly subscription boxes, describing them as wonderful monthly surprises that consistently offer great value for money. Some reviewers were not happy with shipping delays, noting that their packages took a long time to arrive or suffered from missing items. Additionally, a few people mentioned experiencing unexpected deliveries or encountering frustrating technical issues when trying to manage their active subscriptions online.

What people talk about most

Product

People report positive experiences with products, frequently highlighting the incredible variety of... See more

Quality

Reviewers mention positive feedback about quality, highlighting that items are thoughtfully made, high... See more

Subscription

Customers report positive experiences with subscription options, praising the fantastic value, beautiful... See more

Order

Users describe ambiguous interactions with order, reflecting a stark split in customer satisfaction. While... See more

Value for money

Consumers find value for money to be exceptionally positive, praising the affordable prices and starter... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had my seventh subscription box, and I am obsessed! I look forward to getting my box through the post every month, and I find that it lasts me ages! I appreciate that you can skip boxes if you fi... See more

Rated 5 out of 5 stars

Absolutely outstanding products! The cashmere cleanse powder worked absolutely amazingly when our dog was unwell, completely removed the smells from the sofa, where she had been unwell. You wouldn'... See more

Rated 5 out of 5 stars

Fantastic products!! Been wanting a decent carpet refresher for years which doesn’t affect my dogs skin. I have finally found one. Thank you Sassy for the amazing products the scents are beautiful,... See more

Rated 5 out of 5 stars

I have been buying sassy products for the last year and recently decided to give the subscriptions a try. Absolutely love getting the monthly boxes, it’s such a great way to try out new scents and I’v... See more


Company details

  1. Candle Store
  2. Beauty Product Supplier
  3. Toiletries Store

Written by the company

Wax melts and home fragrance products to make a statement in your home. Quality, strong smelling products that every home needs! We aim to connect people and memories through love of fragrance.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(7,675)

428 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Started off buying two loved the scents…

Started off buying two loved the scents and went back got a great offer buy 3 and 3 free I'm dead chuffed with a household of 5 enough for everyone. The scents are great even my reluctant autistic son was happy to give the unicorn body and shampoo one a go I'd like more shampoo ones as there great I'm curly haired and my hair loved the product

8 July 2026
Unprompted review
Rated 5 out of 5 stars

These products are good value

These products are good value, long lasting and the scents are irresistible. The sprays I use on the car seats and that’s better than any hanging air freshener. Subscriptions are worth every penny

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Got my subscription box!

Got my subscription box!! Amazing value!! A room spray, whipped soap and four packs of wax melts!! Love the smells, especially with two dogs, two cats and a teenager in the house. The wax melts have amazing fragrance and I love that along with the flickering tea lights, even in summer!!

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous!

Fabulous!! My goodies smell amazing, the room spray is heaven in a bottle ! Whipped soap is next level & the lather it creates is bliss, it leaves a lovely delicate scent on your skin. All my family & friends love the smell from the wax in my warmers .... cannot recommend enough, delivery was prompt so I didn't have to wait weeks for my items x

29 June 2026
Unprompted review
Rated 5 out of 5 stars

The monthly box is such a treat

The monthly box is such a treat, feels like a nice surprise every month getting to try new scents and I love it! The wax melts are heavenly and hold scent really well, I was uncertain about the body whips but they’ve become such a staple shower item for me now and the room sprays are incredible for a little top up spritz after a clean to help everything feel homely

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Been a customer for over 8 years ,only…

Been a customer for over 8 years ,only ever purchase sassy .
Love the customer input and new products always being released
Vast range of scents in sprays and wax to match
Love the whipped soaps they are the only bath products I use now

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Fast delivery, Smells amazing

Fast delivery, packaged well and the Scents are amazing. Really want some of the segments to be in Grandes as I can't get enough of them. I recommend Ivory Oudh & Cashmere, Girl Boss & Oudh and Berry Embers👌

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Love my subscription!!!

Love my subscription! It lasts me the month and I always find scents I adore. I've only ever had one room spray I truly didn't enjoy so I trust I'm always going to get a good selection. The scents vary in their projection but they last a few burns (I find their longevity is better in my electric melter as opposed to candles melters). The odour remover range is amazing too and the clean fresh powder for carpets was a friendly stand out! Smelled lovely! Would highly recommend Sassy scents to anyone.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Best smelling wax melts ever!

I got a subscription box with a variety of all the products,and couldn't be happier;not only are they great value,but they smell AMAZING and I got a free gift too!The only place I will buy my wax melts from!

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Sassy scents amazing

Received my items a couple of days ,packaging was really good the items were amazing loved them all,will definitely buy from them again I have a subscription with them so must be really good

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Everything smells unreal

Everything smells unreal. The home fragrances last ages and make the whole house smell gorgeous, not just for five minutes after you light or spray them.

And lets talk about the hand soap! The big tub is amazing. It smells far too nice to be just hand soap and lasts forever, so you are not constantly replacing it.

Fully obsessed. My house smells expensive and I am now emotionally attached to a tub of soap.

15 June 2026
Unprompted review
Sassy Scents logo

Reply from Sassy Scents

Thank you so much Kayleigh! We really appreciate your amazing review! Thank you so much for your constant support x

Rated 3 out of 5 stars

Scents are pleasant but

Scents are pleasant, however I havent found any of them to be lasting, all disappear within the hour (rooms sprays and wax melts). Also found a couple of the scents to bring on migrains, so was greatful those didnt last as lovely as they smelt.

I was disappointed to have followed an advert telling me they had the solution to my stinky dog, to not recieve the deoderising bundle and instead get snow pixie - which is very sweet and unfortunately makes me very nauseous. Reached out to customer services was told tough as its what youve ordered (i was not familiar with their products so didnt realise id been led to something other than what the advert was advertising!) but have a £5 off voucher. As a disabled individual I cant afford over £50 in one month on smelly stuff, especially when the recieved products havent worked out great for me so far.

If you like strong short lasting scents then these are for you!

Oh and if you have any sensory issues involving touch and texture whipped soap probally isnt something you'll enjoy!

25 June 2026
Unprompted review
Sassy Scents logo

Reply from Sassy Scents

Hey Sophie,

Thank you for taking the time to share your detailed feedback. We're sorry to this. We understand that fragrance strength, longevity, and scent preferences can vary greatly from person to person, and we're disappointed that some of the fragrances were not suitable for you and even triggered migraines.

We're also sorry to hear about the confusion regarding the deodorising bundle and that the products you received were not what you were expecting based on the advertisement you saw. We appreciate how frustrating that must have been, particularly after making a significant purchase and when you're working within a budget. We value all customer feedback, as it helps us identify areas where we can improve both our product descriptions and customer experience. Your comments regarding scent longevity, sensory considerations, and the clarity of our advertising have been noted and will be shared with the relevant teams.

Thank you again for giving our products a try!

Rated 5 out of 5 stars

100% Recommend Sassy Scents!

Been buying from Sassy for nearly 2 years now. I buy mostly wax melts & the whipped soaps. The wax is long lasting & lots of scents to choose from. The soap is luxurious & smells amazing. My whole family use it. 100% recommend, Sassy Scents.

23 June 2026
Unprompted review
Sassy Scents logo

Reply from Sassy Scents

Thank you so much for this review! We really appreciate your continued support! xx

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