I had a terrible time(@30 minutes) before being able to talk to a person. I had tried to use on-line banking and it changed to Dovenmuhle rather than SANTANDER. I downloaded Santander app and it was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Representative sounded like she was drunk or high on drugs. Kept repeating herself. I finally asked if there was anything else she needed since I already had my answer. Finally said goodbye to her and... See more
Company replied
I have already set up automatic payment with you in a very efficient, impressive way. So, I thought I was done with all this. Why am I getting emails asking me to do it again? Please check your sy... See more
Company replied
I appreciate the ability to secure the loan quickly and easily. But the dealer told me if I paid off the loan in full within the first month there would be no interest charged. First I was not permi... See more
Company replied
Company details
Written by the company
Santander Consumer USA Inc. - Specializes in automotive financing for dealers and consumers. We offer a wide array of finance and auto-related products plus a robust loan servicing operation. Part of global banking leader Santander. Through its Drive®, RoadLoans® and Santander Auto Finance brands, Santander Consumer USA Inc. offers automotive financing through a network of dealer partners. Our finance programs help consumers with a wide range of credit situations purchase quality vehicles.
Contact info
P.O. Box 961245, 76161, Fort Worth, United States
- (888) 222-4227
- www.santanderconsumerusa.com
2.3
Poor
293 reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
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Website Features
In their mailed literature, they listed a feature in their web portal that was non existent. I mentioned in a message on the site and I was told I would receive an e-mail reply. Never happened.
By calling Santander, I found out that California law does not let residents make their communications privacy choices on line. I had to fill out the paper form under state law. Bureaucracy!
16 June 2025
Unprompted review
Reply from Santander Consumer USA
Hello Stephen! Thank you so much for taking the time to provide your feedback. We'll be more than happy to have one of our specialists look into this for you. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Extremely Happy
The moment I arrived to Royal Mitsubishi felt like A Royal Queen experience! Everyone and everything was absolutely amazing. I’m so In love with my brand new Mitsubishi eclipse cross. I highly recommend Royal Mitsubishi they definitely have your best interest at heart.
7 June 2025
Unprompted review
Reply from Santander Consumer USA
Hello there! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
this company is the worst of the worst…
this company is the worst of the worst to get a car loan with. they won't help you if you fall into trouble, and the worst is the loan is paid in full, closed and they won't take it off as a charge off, even though it is paid. this is a disgusting way to do business now ,I have crap on my credit for 7 yrs and they wont budge . it says charge off, and I have a letter from them saying said in full.
15 April 2025
Unprompted review
Reply from Santander Consumer USA
Hello Brent! Thank you so much for taking the time to provide your feedback and we hate that you feel this way. We will be more than happy to have one of our specialists look into this for you. Your information has been sent over for review and someone will be reaching out to you within the next 24-48hrs. Have a great day!
Initial first time sign up not user…
Initial first time sign up not user friendly can't sign up for first time can't find company help access info
3 June 2025
Unprompted review
Reply from Santander Consumer USA
Hello John! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers, and we'll be more than happy to have one of our specialists look into this for you. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Reply from Santander Consumer USA
Hello Sharon! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Horrible company who preys off of poor…
Horrible company who preys off of poor people
29 May 2025
Unprompted review
Reply from Santander Consumer USA
Hello Satchel! Thank you so much for taking the time to provide your feedback and we hate that you feel this way. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Wrong loan amounts nearly $4000.00 more…
Wrong loan amounts nearly $4000.00 more than dealer agreement
28 May 2025
Unprompted review
Reply from Santander Consumer USA
Hello Jason! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers, and we'll be more than happy to have one of our specialists look into this for you. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
I can not get logged in
28 May 2025
Unprompted review
Reply from Santander Consumer USA
Hello Glenn! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Very easy accommodating and giving hope…
Very easy accommodating and giving hope to those that were victim of circumstances. Thank you.
8 May 2025
Unprompted review
Reply from Santander Consumer USA
Hello Winter! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
This company was rude and uncareing
This company was rude and Repossessed my vehicle with no warning. they refused to work with me although I was willing to pay my past amount. they told my pay at the full price of the vehicle or nothing. I will never work with his Company again. If I see there name I will walk away. I understand I defaulted but at least work with me or attempt to. interest was outrageous and they seemed to eager to take the vehicle. I will report these people to the better business burro if they don't work with me and will tell everyone I see to stay away
13 May 2025
Unprompted review
Reply from Santander Consumer USA
Hello David! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers, and we'll be more than happy to have one of our specialists look into this for you. We have sent your information over for review and someone will be reaching out to you within the next 24-48hrs. Have a great day!
Horrible lease initiation —FIXED
You sent me an email that doesn’t show as important. I’ve NEVER heard of you before. 15 days later my lease is delinquent. Not a single piece of US Mail. HOW WAS I SUPPOSED TO KNOW.
I had already provided bank account information to Tesla… apparently you never received it.
UPDATE: received a call today from a very helpful person who said she was in the executive office. Started with a sincere apology. Double checked my information and it turns out that somewhere between Tesla and Santander, my house number was wrong. They had sent a statement but it was returned as undeliverable. She also confirmed that my payment (made yesterday) had been processed and that the account is current. She went on to verify that no negative credit information had been reported. Well done!
10 May 2025
Unprompted review
Reply from Santander Consumer USA
Hello David! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. We have sent your information over to one of our specialists to review and someone will be reaching out to you within the next 24-48hrs. Have a great day!
This bank doesn’t care about their…
This bank doesn’t care about their customers, they only care about their F-K money.
And stealing it.
12 May 2025
Unprompted review
Reply from Santander Consumer USA
Hello Taulant! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers, and we hate that you feel this way. We have sent your information over to one of our specialists to review your concerns and someone will be reaching out to you within the next 24-48hrs. Have a great day!
Paid off car in December 2024 has not…
Paid off car in December 2024 has not and will not electronically release title and has disabled my account can't contact
5 May 2025
Unprompted review
Reply from Santander Consumer USA
Hello Justice! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. We've sent your information over to one of our specialist for review and someone will be reaching out to you within the next 24-48hrs. Have a great day!
It’s a struggle for many days to use…
It’s a struggle for many days to use their website..
wasted time and energy just trying to log in to their online account
29 April 2025
Unprompted review
Reply from Santander Consumer USA
Hello Irene! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers, and we'll be more than happy to have one of our specialists look into this for you. We've sent your information over for review and someone will be reaching out to you within the next 24-48hrs. Have a great day!
I asked for a copy of my loan…
I asked for a copy of my loan application and never received it.
24 April 2025
Unprompted review
Reply from Santander Consumer USA
Hello Tracie! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
This is a company with NO humanity at all
This is a company with NO humanity at all. GREEDY!
This was my 2nd car I bought thru them, first one paid off. They got paid by my car insurance and GAP. It wasnt enough, I still owed $2,200. I chose NOT finance with them on a new car due to the RUDE people in their call center. Calling me "sir". I am a female, no transgender here. They laughed, getting their jollies from pissing off a customer! What fun that is!
They got paid $23,000 from my insurance. I still owed, and they ramped on me, took my credit score into the toilet. Calling me at all hours, texting, emailing and mail. even tho this car was paid off 5 years ahead of time, they still harassed me endlessly even tho I told them to STOP! I struggled to make car payments on my new car along with this wrecked car. Accident cases take months to settle, so they added late fees. I asked them to remove it now that the case is finally settled and I can pay off what I owe. and NEVER do business again with them! They decided not to take off the late fees. Bye bye forever and I will tell everyone I meet not to finance thru them!
24 April 2025
Unprompted review
Reply from Santander Consumer USA
Hello there! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers, and we'll be more than happy to have one of our specialists look into this for you. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
No help (twice called)
I called twice to set up my account online, but it tells me my email is already connected to an account. I tried to reset my password, but it tells me my account is locked. I spoke with a rep, and they tell me there is nothing they can do. All i got was we are sorry. So I'm stuck with no online account
21 April 2025
Unprompted review
Reply from Santander Consumer USA
Hello Murray! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers, and we'll be more than happy to have one of our specialists look into this for you. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
WORST BANKING EXPERIENCE
This has to be the absolute WORST banking experience I’ve ever had to deal with. My vehicle had been totaled and they have been insanely difficult on getting my insurance the information needed to pay off the loan. Finally after weeks of no response from Santander my insurance finally gets the paperwork they need and issue the check to pay it off. But now I’m stuck in limbo waiting for anyone competent enough apply the check towards my account. Now I’m stuck paying money towards a totaled car every month until someone can fix this. I have had my autopay setup and they gladly pulled the money from my account but then tell me that I’m past due. So now I’m losing money on this car and this bank is going to ruin my credit because they can’t properly post the money I paid ON TIME to my account. Their customer service is little to no help at all. The website is horrible and provides very minimal information. I would avoid having to do business with this bank at all costs !
20 March 2025
Unprompted review
Reply from Santander Consumer USA
Hello Nathan! Thank you so much for taking the time to provide your feedback and we hate that you feel this way. This isn't the experience we want for any of our customers, and we'll be more than happy to have one of our specialists look into this for you. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Lots of timeout errors on account creation.
Got an email to set up an account. Filled in the information, got a 6 digit security code. Entered the code, the website didn't proceed. Just spun and reset. I'm a little concerned this was a scam because the welcome message also used the wrong car, but eventually it let me log in and set up autopay with the correct car on the 3rd attempt. It's fine.
11 April 2025
Unprompted review
Reply from Santander Consumer USA
Hello John! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any additional questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
I was locked out of my account and the…
I was locked out of my account and the woman I talked to was very helpful of getting me unlocked
8 April 2025
Unprompted review
Reply from Santander Consumer USA
Hello Marlon! Thank you so much for taking the time to provide your feedback regarding your experience and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
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