I went to Cricklewood branch and saw a lovely manager Monika who helped me with transactions and offered me to save more money by opening new saving acct. It makes such a big difference when you get... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Came in on Wednesday to the Crewe branch and Jen was an absolute superstar. She helped both me and my mum with our accounts and setting things up differently. Couldn’t have asked for more quality serv... See more
Company replied
Tammi made me feel very comfortable and at ease, everything was very well explained to me in simple language which I could understand, she showed me my online banking app. An how to transfer money fr... See more
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I was very pleased with the meeting this morning with Santander adviser Nicola Wilkie. She was friendly and helpful. She carried out main tasks I wished to do - setting up new account, transferri... See more
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Company details
Written by the company
Our purpose at Santander UK is to help people and businesses prosper. We are a leading financial services provider, offering a wide range of personal and commercial financial products and services, with around 15 million customers across our Retail and Corporate Businesses. We have set ourselves an ambitious target - to become one of the best banks in the UK to work for. We’re transforming our business, creating a Simple, Personal and Fair culture in a dynamic and creative environment. Our customers come from a wide range of backgrounds, and so do our people. We aim to reflect and celebrate diversity in our workplace in order to create an inclusive culture that adds real value to our business.
Contact info
United Kingdom
- www.santander.co.uk
3.1
Average
11K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Love Santander Work Cafe Oxford!
Regularly come into the Work Cafe in Oxford. Great facilities and the team are brilliant too. Shout out to Donna and Wasim
31 July 2026
Unprompted review
Reply from Santander
It's great to hear you're making the most of the Oxford Work Café.
John
Santander Romford seen advisor Ark
Santander Romford seen advisor Ark, splendid.... Well attended... Proplem solved to my understanding
31 July 2026
Unprompted review
Reply from Santander
It's great that Ark took the time to help and got everything resolved clearly for you.
John
Leighton llanelli branch
Leighton in the Llanelli branch was incredibly helpful and informative in getting us the best accounts to maximise our savings.
31 July 2026
Unprompted review
Reply from Santander
Fantastic to hear! Leighton clearly made a real difference, helping you find the right accounts to maximise your savings while keeping your banking current.
John
We had an appointment with Leighton…
We had an appointment with Leighton Llanelli. He helped us with the best way to save and showed us a high interest account
31 July 2026
Unprompted review
Reply from Santander
Great to hear Leighton helped you find a savings option that works for you! Keeping your banking current helps us support you with the most suitable products and guidance as your needs change.
John
Ash Hussain at Santander Romford Branch…
Ash Hussain at Santander Romford Branch
Explained everything and gave me excellent service
I am very happy
31 July 2026
Unprompted review
Reply from Santander
So lovely to hear this! Ash took the time to explain everything clearly, and it’s great to know you left the Romford branch feeling happy and well looked after.
John
Shame I cannot give zero stars
Shame I cannot give zero stars. Currently into minute 26 of trying to talk to the mis-named ' Customer Service Department' to try and find out why the bank keep declining online transactions. Pathetic.
The issue was competently resolved when I finally got through after 26 minutes. However as I was booking flights I would have lost the flights had I not had another payment method. So a system that needs a quick resolution should not sit at the end of a 26 minutes queue as it does here.
31 July 2026
Unprompted review
Reply from Santander
I'm sorry to hear this. Long wait times and declined online transactions are frustrating. If the issue is still unresolved, please email us at socialmediacare@santander.co.uk with a few details, and we'll look into this for you.
John
Sonia was a great help on the counter…
Sonia was a great help on the counter where the cash machine couldnt cater to the service needed. Fast and friendly service!
31 July 2026
Unprompted review
Reply from Santander
I'm glad Sonia was able to step in and help when the cash machine wasn't suitable. Great to hear you received such friendly, efficient service.
John
Proactive and genuinely helpful.
Rhian was proactive, very informative and patient throughout the process of optimising my accounts with Santander.
30 July 2026
Unprompted review
Reply from Santander
Helping our customers make the most of their money and supporting them throughout their financial journey is at the heart of what we do at Santander. It's fantastic to hear that Rhian made such a positive difference and provided the support you needed.
Thank you for your 5* review, Ian.
Elisha
Yasmin Ipswich Branch Manager hped me…
Yasmin Ipswich Branch Manager hped me today really happy with the service
31 July 2026
Unprompted review
Reply from Santander
Hi Felismina, We're thrilled to hear you received great service from Yasmin at the Ipswich branch! Have a lovely day :)
The lady named ‘Monika’ was great
The lady named ‘Monika’ was great, really helpful, polite, and easygoing. She helped majorly. Thanks
31 July 2026
Unprompted review
Reply from Santander
Fantastic to hear Monika made such a positive impact! Helpful, friendly and easy to talk to is exactly what we aim for, while helping keep your banking current.
John
Really focused and professional
Really focused and professional, took the time to talk through options that met my needs. Really pleased with the support and service - thank you!
31 July 2026
Unprompted review
Reply from Santander
It's great to hear you felt listened to and supported. Taking the time to explore the right options makes all the difference.
John
My customer service assistant was…
My customer service assistant was fantastic a asset to Romford branch very polite and understanding thankyou Sonia
31 July 2026
Unprompted review
Reply from Santander
We're so pleased to hear Sonia took great care of you!
Thank you for the shout-out, Gary and for your 5 star rating too 🌟
Elisha
Worcester branch was helped by an…
Worcester branch was helped by an excellent young woman named grace. Effortless and warm, lovley and cool tattoos which is nice to see in a bank. Kenny is always awesome too bravo folks. Muchas gracias
30 July 2026
Unprompted review
Reply from Santander
Lovely to hear Grace made things so easy and welcoming, and that her individuality stood out too!
John
Business awareness and acceleration tips
We were invited by the bank business manager Mr Sunil Kunjiraman of Satander work cafe Cheapside he thought that whatever was going to be presented to us would be beneficial to our new business we had set and indeed it was a wonderful idea.
30 May 2026
Unprompted review
Reply from Santander
Hey Abbey. Thank you for your wonderful review. We’re delighted to hear that Sunil Kunjiraman at Santander Work Café Cheapside invited you to the presentation and that you found it valuable for your new business venture. It's great to know that the ideas and support provided were beneficial and helped make a positive impact. We wish you every success with your new business and look forward to supporting you on your journey.
Ian from Truro Santander
Ian was extremely patient, helpful and informative.
30 July 2026
Unprompted review
Reply from Santander
Hey Amanda! Amazing feedback for Ian, thanks for sharing :)
Helpful employee
Sid Jones stands out to me as an exceptional employee who was both patient and extremely helpful. Commendable customer service.
29 July 2026
Unprompted review
Reply from Santander
Hi Tim. We're so pleased to hear Sid made such a lasting impression. This is the type of feedback we love to hear!
Great experience with santander hanley…
Great experience with santander hanley stoke on trent branch the person who made this experience was Martina Keen
30 July 2026
Unprompted review
Reply from Santander
We're so pleased Martina made your visit to our Hanley branch such a positive experience.
John
Taken on time
Taken on time, all our issues sorted plus some additional ones.
30 July 2026
Unprompted review
Reply from Santander
We're pleased everything was sorted during your appointment, including those extra issues.
John
WENDY behind cashier counter preston
Wendy on the counter was very quick friendly and efficient. She sorted everything out for us and explained it all as we went along. Really happy with service
30 July 2026
Unprompted review
Reply from Santander
Hey Susan! Efficient service with a smile is exactly what we like to hear. Thanks for sharing your five star experience with Wendy from Preston :)
The worst service possible
Trying to get transaction stopped, on the phone impossible to get through 4hrs and cut off multiple times, chat does not understand anything I'm moving funds and closing account it's that rubbish
30 July 2026
Unprompted review
Reply from Santander
Hi Craig. We're very sorry to hear about your difficulty in getting through to our team. This certainly isn't the level of service we expect you to receive. If you can drop us an email to socialmediacare@santander.co.uk we'll see what we can do to help.
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