Santander Reviews 

The staff member, i believe his name was Ark, was extremely helpful and polite.

Superb Service!
Igor was the most helpful consultant l have encountered and an asset to your bank
It is unfortunate there are not more like him

I opened an ISA with Santander on 2nd May 2026 after their website prominently advertised an e‑voucher incentive for customers transferring an existing ISA. My wife opened her ISA later the same evening under the same promotion. As electronic transfers were not available for our previous ISA provider, we followed Santander’s instructions to complete a paper transfer form, which - due to the bank holiday weekend and instructions on the form itself - could only be posted on 5th May.

Santander withdrew the promotion on the very day our forms were posted, despite confirming that we had not delayed our transfer and had acted exactly as instructed. They have refused to honour the offer, relying solely on terms stating that promotions may be withdrawn at any time, even though both accounts were opened during the promotional period and we were already completing the required steps.

There was no notice, no grace period, and no goodwill shown to customers who relied on the advertised incentive. This feels unfair and inconsistent with the principle of treating customers fairly. I will now be referring the matter to the Financial Ombudsman.

Complaint reference: 13942555

Update:
Santander continues to refuse to honour the e‑voucher, again citing terms that allow the promotion to be withdrawn at any point. While this may be reasonable for new ISA applications submitted after the offer ends, it is not reasonable for customers who opened accounts during the promotion and were already mid‑process. Santander allowed our ISA transfers to proceed without notifying us that the incentive we had signed up for had been withdrawn. This is extremely disappointing and, frankly, quite shocking!

I would exercise significant caution before signing up for any Santander account incentives or promotions. Their reliance on a broad “may be withdrawn at any time” clause appears to provide a blanket justification for withdrawing offers even after customers have already committed to the process.

Wendy was brilliantly knowledgeable and bubbly, answering every question with confidence which she then instilled in us. Superb customer service.

I went into my local branch today to make a cash withdrawal and was served by Sonya. She was very friendly, extremely helpful and dealt with my request promptly. Overall, an excellent customer service experience today :)

Regularly come into the Work Cafe in Oxford. Great facilities and the team are brilliant too. Shout out to Donna and Wasim

Santander Romford seen advisor Ark, splendid.... Well attended... Proplem solved to my understanding

Leighton in the Llanelli branch was incredibly helpful and informative in getting us the best accounts to maximise our savings.

We had an appointment with Leighton Llanelli. He helped us with the best way to save and showed us a high interest account

Ash Hussain at Santander Romford Branch
Explained everything and gave me excellent service
I am very happy

Shame I cannot give zero stars. Currently into minute 26 of trying to talk to the mis-named ' Customer Service Department' to try and find out why the bank keep declining online transactions. Pathetic.

The issue was competently resolved when I finally got through after 26 minutes. However as I was booking flights I would have lost the flights had I not had another payment method. So a system that needs a quick resolution should not sit at the end of a 26 minutes queue as it does here.

Sonia was a great help on the counter where the cash machine couldnt cater to the service needed. Fast and friendly service!

Rhian was proactive, very informative and patient throughout the process of optimising my accounts with Santander.

Yasmin Ipswich Branch Manager hped me today really happy with the service

The lady named ‘Monika’ was great, really helpful, polite, and easygoing. She helped majorly. Thanks

Really focused and professional, took the time to talk through options that met my needs. Really pleased with the support and service - thank you!

My customer service assistant was fantastic a asset to Romford branch very polite and understanding thankyou Sonia

Worcester branch was helped by an excellent young woman named grace. Effortless and warm, lovley and cool tattoos which is nice to see in a bank. Kenny is always awesome too bravo folks. Muchas gracias

We were invited by the bank business manager Mr Sunil Kunjiraman of Satander work cafe Cheapside he thought that whatever was going to be presented to us would be beneficial to our new business we had set and indeed it was a wonderful idea.

Ian was extremely patient, helpful and informative.