SANDMARC Reviews 

138
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, including watch bands, phone cases, and especially lenses, noting their excellent build, clarity, and performance. Many people highlight how these items enhance their mobile photography and overall user experience, with specific mention of macro and telephoto lenses delivering impressive detail and versatility. Reviewers also frequently commend the exceptional customer service, describing it as quick, professional, and genuinely supportive in resolving issues and assisting with orders. However, some customers were dissatisfied with their order experience, citing issues with faulty products, such as cracked cases or lenses that degraded image quality, and difficulties with returns and refunds. A few other people also felt that customer service was unresponsive or unhelpful, particularly concerning international returns or discrepancies in shipping documentation, leading to frustrating situations.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Quality

Clients share positive opinions on quality, with many reviewers highlighting the excellent build, clarity,... See more

Customer service

Customers had positive experiences with customer service, often praising the quick responses and helpfulness... See more

Order

People report negative experiences with order, with many expressing regret and stating they won't order again... See more

User experience

Consumers find the user experience to be positive, with many praising the depth, perspective, clarity, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've purchased several products from Sandmarc and they are all very high quality. My most recent purchase was their grade 5 titanium AppleWatch Ultra band. Out of several Ultra watchbands I own, t... See more

Rated 5 out of 5 stars

A year ago I purchased the "Creator Grip," but recently it wouldn't connect to Bluetooth. I wrote to SANDMARC (honestly, without any illusions), but instead they wrote to me and replaced my Creator... See more

Rated 5 out of 5 stars

This is how a minimalist Apple MacBook leather case should look and feel! I’ve tried so many on Amazon and other sites in the UK. Then I did some googling and came across Sandmarc and even tho... See more

Rated 5 out of 5 stars

Oh my GOODNESS what an amazing company! So I had just moved from SC down to MS and ordered a new watch band for my new job. My phone auto-populated my old address and the purchase was sent to SC. I fr... See more


Company details

  1. Electronics & Technology

Written by the company

SANDMARC® designs premium iPhone lenses, DJI filters, GoPro mounts & accessories. Enabling photographers & adventurers capture next-level content.


Contact info

4.1

Great

TrustScore 4 out of 5

138 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.1

All reviews

(138)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

Replacement under warranty after one year

A year ago I purchased the "Creator Grip," but recently it wouldn't connect to Bluetooth.
I wrote to SANDMARC (honestly, without any illusions), but instead they wrote to me and replaced my Creator Grip free of charge.
Congratulations on the company's reliability. Thank you,
Claudio

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent products

I’ve had a fantastic experience with Sandmarc products and wanted to share my appreciation. The Watch Ultra titanium band is incredibly well-crafted—sleek, lightweight, and perfectly complements the premium feel of the watch itself.

I’ve also been using Sandmarc’s phone cases, and I’m equally impressed. They strike a perfect balance between protection and style. The build quality is excellent, and they’ve held up beautifully over time, even with heavy daily use.

Overall, Sandmarc delivers products that truly enhance the experience. If you’re someone who values both aesthetics and functionality, I highly recommend giving them a try.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

This is how a minimalist Apple MacBook…

This is how a minimalist Apple MacBook leather case should look and feel! I’ve tried so many on Amazon and other sites in the UK. Then I did some googling and came across Sandmarc and even though there are not many reviews on YouTube. As soon as you unpack the sleeve you realise you made the right choice!

I bought the 13/14 version and have a 14” MacBook. The fit is amazing, little snug but certainly within a week or so it’s spot on.

The leather quality seems excellent and it has the leather smell though not overwhelming so.

Shipping and packaging is great! There is just nothing I can complain about.

Thanks!

29 July 2025
Unprompted review
Rated 5 out of 5 stars

BEST company & customer service!!

Oh my GOODNESS what an amazing company! So I had just moved from SC down to MS and ordered a new watch band for my new job. My phone auto-populated my old address and the purchase was sent to SC. I freaked out and sent them multiple emails asking for help. They immediately told me not to worry and created a re-shipment to my NEW address when they absolutely did not have to!! I just got it yesterday and work it to work today. It’s AMAZING!!

15 July 2025
Unprompted review
Rated 1 out of 5 stars

bad experience

They are very slow (more than 2 weeks to respond to my return request) it feels like they are not taking things seriously for their clients!!! Avoid this company.

I will delete only when they have refunded me.
So if my review stays online forever it will be because they haven't proceed!!

order #77167324

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Great quality product

Great quality product! I’ve been wearing the Grade 4 Titanium band on my AW ultra for ~2 weeks almost daily. It feels nice, looks awesome, and doesn’t scratch easily. I love the fact that you are able to remove half links for the perfect fit.

At first the clasp didn’t work that well, because it openend by itself very easily when the palm of my hand and my wrist touched the two release buttons. I informed customer support about my problems, and without any hesitation, got replacement clasps which fixed the problem!

I would definitely recommend this product to anyone who likes an AW band that is both rugged for daily use and neat for special occasions. :)

23 June 2025
Unprompted review
Rated 5 out of 5 stars

5 stars

5 stars – Excellent customer service!

I’m very happy with the service I received from SANDMARC. I recently bought a new SANDMARC lens, but unfortunately, it wasn’t compatible with my older SANDMARC VND filter. However, the issue was resolved quickly and efficiently by their customer service team, who helped me replace the product without any hassle. Friendly, professional, and solution-oriented – I couldn’t be more satisfied. Highly recommend!

23 June 2025
Unprompted review
Rated 5 out of 5 stars

I am very happy with my band in…

I am very happy with my band in titanium
For my Apple Watch ultra I think it’s the must beautiful band ever made for the watch. Congratulations. Also the support service is just amazing, they sent me a replaced link for free, they are the best.

29 May 2025
Unprompted review
Rated 5 out of 5 stars

These lenses were SO worth it

These lenses were SO worth it! Shipping was fast, everything arrived smoothly, and honestly? I couldn’t be happier. Their system is really easy to figure out, even for someone like me who’s never used external lenses before. This is such a step up from relying on digital zoom. You can really see the difference shooting through actual glass.

Even as a beginner/hobbyist, I feel like I’ve unlocked a whole new world of mobile photography. Total game changer.

10 May 2025
Unprompted review
Rated 1 out of 5 stars

I purchased a filter from SANDMARC

I purchased a filter from SANDMARC, expecting high-quality, California-designed gear. Unfortunately, the adapter didn't fit the filter making it unusable, the design was bulky, meaning even if it had worked as advertised it would prevent gimbal use and there was a noticeable light leak from cheap manufacturing. The packaging felt cheap like Temu, not aligning with the premium branding and price. I've been awaiting a refund since April 24, with no clear resolution despite multiple follow-ups. Disappointed with both the product and the total lack of customer support.

21 April 2025
Unprompted review
Rated 5 out of 5 stars

Dealing with Sandmarc

The service from Sandmarc is always perfect. The products are very simple, well made and really fit for purpose.
Loads of people are intrigued by the lense additions to my iPhone so they always get a mention.
I have used the lenses on 2 trips to the top of Kilimanjaro at 5895m - so easy to switch between and accessible in pockets of rucksacks.

18 March 2025
Unprompted review
Rated 5 out of 5 stars

100mm Makro Lens

Great Products, great Service.We purchased the 100 mm Makro-Lens and the pictures we get are incredible! We also love the build quality of the lens! Well done, Sandmarc!

9 March 2025
Unprompted review
Rated 2 out of 5 stars

Waiting still for delivery Titaniium band gen 5

I orderd the Apple watch 2 Titanium grade 5 band on january 27. I selected the fast delivery. Now on 6 february its still not there. Fedex never sends email updates, really bad sending company, the reviews are so bad. So what can we do about it now? I want the band!!

27 January 2025
Unprompted review
Rated 5 out of 5 stars

No one does it like Sandmarc.

Sandmarc is making products at the highest level of quality. They are constantly reinventing and improving everything they do. As someone who has purchased quite a few of their iPhone filmmaking accessories, I would confidently recommend them. It’s pretty amazing to be able to utilize these kinds of filmmaking tools with just your iPhone. And the quality of footage you are able to capture is truly incredible. And to add to these great accomplishments, the reason I’m leaving this review. Is due to the phenomenal customer service I’ve received over the last few years, since my first purchase. They really go above and beyond to make sure their standards are met and you’re happy with your purchase. A great company that I’m excited to watch grow.

2 February 2025
Unprompted review

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