I've had really good experience with the products and customer service - I just contacted them via instagram. I was a little worried because of all the reviews claiming they're a scam but I received m... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Worst customer service ever. Order never arrived and no reply after multiple attempts at contacting. Refunded me $17 for "late arrival" on a $171 order and then ghosted. DO NOT SHOP HERE
Rubbish service Mask dried up rock hard after one use! 3 attempts to contact always closing ticket early Mask dried up rock hard after used once only Thrown in bin Requested replacement o... See more
Company replied
Usually I dont write bad reviews but this time I feel really dissapointed. Made an order. Customer service kindly suggest to check my order status and after I give them my order number they cancelled... See more
Company replied
Company details
Information provided by various external sources
Packed with Australia’s most powerful botanical ingredients, Sand & Sky's multi award-winning Australian Pink Clay Mask draws out toxins, pollution and excess oils, while refining the pores, regulating sebum and reducing pigmentation. Instantly revealing smooth skin with a glow so bright you’ll need sunnies! The perfect pick-me-up for dull complexions, giving your skin the deepest cleanse and glow of its life! Giving impressive results from the first use, our Porefining Face Mask transforms skin that is plagued by enlarged pores, blackheads, unwanted oiliness or breakouts.
Contact info
Level 2, 91-93 Flinders Lane, 3000, Melbourne, Australia
- hello@sandandsky.com
- www.sandandsky.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Seal on box broken
Purchased via Amazon from Sand and Sky. The plastic label seal on the paper box was broken. It seemed that the inside pot hadn't been opened/used but no way to be sure. There seemed to be a large air pocket in the pot so looked about only about two thirds full. It made me feel worried it may have been used or a returned product...I wouldn't buy a product from a physical shop where any type of seal was broken so was disappointed to receive packaging in this state.

Reply from Sand And Sky
Dont waste ur time with this
Dont waste ur time with this, the face mask isnt worth it and left my under eyes dry for weeks, the product smell is weird, you can get better products for cheaper

Reply from Sand And Sky
Holy Grail product!! (Pore refining mask)
This mask is amazing!
The pink packaging is super cute, the little brush that comes with is brilliant for an easy, even application, it smells incredible, the formula is great, love, love, LOVE it!
And even after a few uses, I can notice a difference in my skin. I am prone to subclinical acne on my forehead and chin that is so difficult to get rid of, I've tried everything to no avail.
However, Sand and Sky actually calmed my face down after a week of using, my skin is brighter, spots are less noticeable, I'm really stoked with the results, even though I love this mask, I have only given 4 stars in this review, as for nearly £40, you don't get a lot of product for your money, which is a shame because everything else about the mask is rad.
Please make the pot bigger Sand and Sky!
Highly recommend
I love the Sand and Sky products. I regularly use the pink clay mask and the scrub. I have dry skin so don’t use the mask more then once a week but it really clears out my pores and makes my skin look fresher and extremely clean. Combined with the scrub a couple of times a week keeps it silky soft. I have recently also purchased the new Emu Apple Mask and glow drops both of which left my skin beautifully moisturised and with a healthy glow. I can be prone to sensitive skin yet have never reacted to any of these products. The Website is easy to order from and delivery is always very efficient. Have already recommended it to some of my friends. I don’t tend to buy expensive products so for me this is more then I’ve previously spent on products, however they all last really well and the application brushes supplied ensure no product is wasted and you only use what you need each application, combined with the results I get I consider them very good value for money.
Does exactly what it says
Does exactly what it says . Hats off to Emily Hamilton and Sarah Hamilton for making these products . Would definitely recommend this to anyone who's got acne prone blemish skin.
Amazing
This is the only mask I will use. It makes my face soft and clears my skin
Best Mask Ever
I really enjoy the pink clay mask - it’s honestly one of the best I’ve tried. I first got a small sample size and was blown away and immediately purchased a full size. It clears out your pores so well without leaving your skin dry or stripped. Every time I use this mask my face feels and looks amazing and I definitely notice a decrease in my breakouts! You must try this mask - you won’t be disappointed!
Do not try!!
The customer service is the only thing that is kinda good. The products themselves and the mask?? That’s a joke. I got the most horrible irritation and allergic reaction, don’t even try it. Also, they do NOT tell you to do a patch test in the instructions prior to application, you should.

Reply from Sand And Sky
Love this mask
Love this mask. Leaves your skin feeling super smooth and tight and you have no pores. Feels like you got a face lift.
The best facemask
This facemask is the best I‘ve ever had. My skin looks so more healthy and my acne is not that bad anymore. I LOVE IT!
Thank you for saving my skin :)
Thank you for saving my skin. I have finally found the “magic bullet” that tamed my adult acne for soooo long! I am forever grateful. It is truly an effective product. No false claims. If there is just one thing you can improve on...after a while, the remainder of the mask in the jar is starting to feel dry when applied on the skin. Also the brush tip detaches easily specially when I start applying the product. But no worries! I am re-ordering my second jar. Thank you for inventing this amazing product!
Amazing!
Amazing!! I use the mask three times a week in the evening between cleansing and moisturizing (I have oily skin). My skin really got glowy and more even, the pores aren't so clogged anymore. The only thing is that only half of the jar is filled with product:-/ so it's a BIT expensive. But the results are amazing<3
this product changed my skin
this product changed my skin! i finally felt like my skin was clear from breakouts after using it and the clay mask is perfect for spot breakouts too! it feels so calming on your skin and you can see a difference almost right away!
Ouch!
Ouch!
I don't have sensitive skin yet this mask really aggravated my skin! Had high hopes cause it smelt nice and have seen heaps of good reviews; but not for me. You get very little product for the price too :(

Reply from Sand And Sky
Very satisfied!
Australian Pink Clay in SWITZERLAND!
My set was sent off very quickly & actually got through very quickly too. The parcel had some trouble at the customs office, as it wasn't declared sufficiently. But thanks to Sand and Sky's good invoice, the parcel finally got to me. I must say, their costumer service is GREAT! Very quick & sooooo kind. I was amazed. And last but not least, the mask is amazing too! It does so much for my skin & I really notice a big difference. I will definitely order from there again - just with better customs details :P :)
I felt the glow right after use
Great product, not so great price
I had tried a sample product before buying the full sized one and was so happy with the results that when I got an opportunity I bought the full sized product. It helped with my combination skin and especially my problem areas (cheeks and forehead) with smoothing things out. With that said, I opened it and the container was only half full. I don’t know whether it was because I bought it as a bundle on a deal but regardless, for the amount of money you have to drop for a couple ounces of this product the container should be at least over half full.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







