SamsBeauty Reviews 

7,007
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,927 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extensive selection of quality hair products and gorgeous wigs available at truly affordable prices. Many consumers state that their orders always arrive securely packaged and ahead of schedule, making shopping here consistently satisfying. People note the helpful rewards system and frequent deals that add extra value to every purchase they make. However, some customers also noted issues with shipping delays, missing packages, or occasional product defects. A few reviewers experienced notable difficulties when trying to secure refunds or resolve delivery problems regarding their missing merchandise.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, praising the beautiful selection, comfortable... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that shipping is generally fast,... See more

Quality

Customers consistently note positive experiences with quality, praising the outstanding hair and great... See more

Order

Clients share positive opinions on order, highlighting an easy process and fast delivery times. Consumers... See more

Price

Users describe positive interactions with price, noting that deals are remarkable and consistently affordable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a great place to get wigs and other hair and beauty supplies at really reasonable prices! Great selection, just about everything is discounted and shipping is a low flat rate or free, dependin... See more

Company replied

Rated 5 out of 5 stars

Sams Beauty has been consistent over the years. Sufficient stock and selections. The cost is competitive. Unfortunately I can’t find FreeTress “Remedy Curl” in stores in Kissimmee nor Orlando Flor... See more

Company replied

Rated 5 out of 5 stars

Sams Beauty is THEEE BEST online Beauty supply All the products i need great quality hair! Even the customer service is AWWWESOME. I recommend them to all my girlfriends.. thanks Sans Beauty please c... See more

Company replied

Rated 5 out of 5 stars

Products from Past/Present Was held in good standards. Customer Service comes across Approachable and Knowledgeable. My recent purchase had to be returned, because my Client had to wait on... See more

Company replied


Company details

  1. Beauty Supply Store
  2. Hair Extensions Supplier
  3. Wig Shop

Written by the company

SamsBeauty is a hair and beauty department store committed to serving beauty lovers around the world. Our unrelenting dedication is focused on providing the latest and most fashionable hairstyles, a wide range of products, top-notch tools and stylish accessories, all at the most competitive prices. At the heart of our mission is our unwavering commitment to customer satisfaction, represented by SamsBeauty's 'Best Price Guarantee'.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(7,007)

1,966 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am very pleased with Sams Beauty

I am very pleased with Sams Beauty. My order was delivered fast and with no problems. I've ordered from them in the past and it's always been great service. I recommend their shop for online ordering.

28 August 2026
SamsBeauty logo

Reply from SamsBeauty

Thank you so much for the wonderful feedback! We are thrilled to hear that your order arrived quickly and that you've consistently had a great experience with us. Being your trusted go-to for online beauty supplies means the world to our team. We truly appreciate your continued support and recommendation! - SamsBeauty

Rated 3 out of 5 stars

No one never answers the customer…

No one never answers the customer service number. I wanted to add to my order but there’s no option and you’re not able to even cancel an order.

28 August 2026
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Reply from SamsBeauty

Hi, our cs team is available from Mon-Fri and are more than welcome to assist with any questions. Furthermore you can also contact us via email or through our online chat system as well. - SamsBeauty

Rated 5 out of 5 stars

10/10 i like it

28 August 2026
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Reply from SamsBeauty

Thank you for the amazing feedback! Fast shipping and seamless orders are always our top priority. Thanks for choosing us! - SamsBeauty

Rated 5 out of 5 stars

I love shopping with Sam's beauty the…

I love shopping with Sam's beauty the deals are remarkable where my local beauty supply store up their prices for their products, I can always count on Sam's beauty for great deals and quality hair.

26 August 2026
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Reply from SamsBeauty

Thank you for taking the time to share your experience with us! Providing value and maintaining fair prices without compromising on quality is a core priority for our team. Thank you for choosing Sam's Beauty! - SamsBeauty

Rated 5 out of 5 stars

Always have the main product I need and…

Always have the main product I need and can’t always find anywhere else

20 August 2026
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Reply from SamsBeauty

Thank you for taking the time to share your experience with us! Making sure our inventory covers those specialty items you can't find elsewhere is a top priority for our team. Thank you for choosing us! - SamsBeauty

Rated 5 out of 5 stars

Fast delivery

Fast delivery
Fair price

28 August 2026
SamsBeauty logo

Reply from SamsBeauty

Thank you for taking the time to share your experience with us! Providing value and maintaining fair prices without compromising on quality is a core priority for our team. Thank you for choosing Sam's Beauty! - SamsBeauty

Rated 5 out of 5 stars

The best wig i have purchased so far

The best wig i have purchased so far. Very happy

18 August 2026
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Reply from SamsBeauty

Thank you for taking the time to share your experience with us! Providing top-tier quality is our priority, and it's rewarding to know this is your best purchase yet. Enjoy your gorgeous new look! - SamsBeauty

Rated 5 out of 5 stars

Great customer service

Great customer service! My wigs were delivered quickly.

27 August 2026
SamsBeauty logo

Reply from SamsBeauty

Thank you for taking the time to share your experience! We take great pride in providing responsive support and efficient delivery, so it's rewarding to know we hit the mark for you. Enjoy your new look! - SamsBeauty

Rated 5 out of 5 stars

Everything was perfect

I love shopping here, everything is always great

19 August 2026
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Reply from SamsBeauty

Thank you for taking the time to share your feedback! We are dedicated to maintaining a consistently excellent standard across all our products and services, and it's rewarding to know we're hitting the mark. Thank you for choosing us! - SamsBeauty

Rated 5 out of 5 stars

Sam's Beauty is a hit!

The site is easy to use, the shipping is fast, and the prices are very fair. They also have sales/discounts daily. Their selection is vast too.

26 August 2026
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Reply from SamsBeauty

Thank you for taking the time to share your experience! We work hard to keep our prices fair and our site easy to use, so it's rewarding to hear we hit the mark. Thank you for choosing us for your shopping needs! - SamsBeauty

Rated 5 out of 5 stars

Wonderful Experience!!

The wig is beautiful. I like the texture; the fitting is comfort when wearing the wig. Ordering with a representative was a good experience. The delivery was fast.

25 August 2026
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Reply from SamsBeauty

Thank you for taking the time to share your experience with us! We pride ourselves on both product quality and exceptional customer service, so it's wonderful to know we hit the mark for you. Enjoy your new look! - SamsBeauty

Rated 5 out of 5 stars

The quality and affordability with…

The quality and affordability with timely delivery

26 August 2026
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Reply from SamsBeauty

Thank you for sharing your experience! We're thrilled to hear everything has been smooth and right on time. We appreciate you choosing us! - SamsBeauty

Rated 5 out of 5 stars

The website was user-friendly

The website was user-friendly, and I received my hair products in a timely fashion!

Thank you,
Dr. Angela M. Jackson

18 August 2026
SamsBeauty logo

Reply from SamsBeauty

Thank you for sharing your experience! We're thrilled to hear everything has been smooth and right on time. We appreciate you choosing us! - SamsBeauty

Rated 5 out of 5 stars

Great products

Great products, as advertised.

18 August 2026
SamsBeauty logo

Reply from SamsBeauty

Thank you for sharing your experience! We're thrilled to hear everything has been smooth and right on time. We appreciate you choosing us! - SamsBeauty

Rated 5 out of 5 stars

Always have what i need

Always have what i need, easy site. Get items on time. No issues so far

18 August 2026
SamsBeauty logo

Reply from SamsBeauty

Thank you for sharing your experience! We're thrilled to hear everything has been smooth and right on time. We appreciate you choosing us! - SamsBeauty

Rated 5 out of 5 stars

Love sam’s beauty down

Love sam’s beauty! product was everything i expected it to be with a great price! i’ll be back

26 August 2026
SamsBeauty logo

Reply from SamsBeauty

Thank you so much for the love! We are thrilled to hear that your product met your expectations and that you loved our pricing. We can't wait to welcome you back for your next haul! - SamsBeauty

Rated 5 out of 5 stars

Professionalism and attitude the…

Professionalism and attitude the products are satisfactory

26 August 2026
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Reply from SamsBeauty

Thank you for sharing your feedback with us! We are glad to hear that you were satisfied with your products. Providing professional service and a welcoming experience is very important to our team, so we truly appreciate you letting us know how we did! - SamsBeauty

Rated 5 out of 5 stars

I'm smitten with both units!

Both units were pretty good quality. The wavy units tangles a bit but completely manageable with a little care.

24 August 2026
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Reply from SamsBeauty

Thank you for taking the time to leave such a helpful review! Providing great quality hair is our top priority, and it's wonderful to know your units are looking good and staying manageable with proper care. We look forward to serving you again soon! - SamsBeauty

Rated 5 out of 5 stars

Cheap prices and quick services

Cheap prices and quick services

26 August 2026
SamsBeauty logo

Reply from SamsBeauty

Thank you so much for the wonderful feedback! We are absolutely thrilled to hear that you were perfectly satisfied with your experience.
Delivering a flawless shopping experience is always our top priority. Thank you for choosing SamsBeauty, and we can't wait to serve you again soon! - SamsBeauty

Rated 3 out of 5 stars

The delivery is slow.

24 August 2026
SamsBeauty logo

Reply from SamsBeauty

Thank you for sharing your feedback with us. We're sorry to hear that your recent delivery took longer than expected! We always strive to get your items to you as quickly as possible, and we are actively working with our courier partners to improve shipping speeds. If you ever need help tracking an urgent order or want updates on transit times, our support team is always here to assist. Thank you for your patience and for being a valued customer! - SamsBeauty

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