SamsBeauty Reviews 

7,007
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,927 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extensive selection of quality hair products and gorgeous wigs available at truly affordable prices. Many consumers state that their orders always arrive securely packaged and ahead of schedule, making shopping here consistently satisfying. People note the helpful rewards system and frequent deals that add extra value to every purchase they make. However, some customers also noted issues with shipping delays, missing packages, or occasional product defects. A few reviewers experienced notable difficulties when trying to secure refunds or resolve delivery problems regarding their missing merchandise.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, praising the beautiful selection, comfortable... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that shipping is generally fast,... See more

Quality

Customers consistently note positive experiences with quality, praising the outstanding hair and great... See more

Order

Clients share positive opinions on order, highlighting an easy process and fast delivery times. Consumers... See more

Price

Users describe positive interactions with price, noting that deals are remarkable and consistently affordable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a great place to get wigs and other hair and beauty supplies at really reasonable prices! Great selection, just about everything is discounted and shipping is a low flat rate or free, dependin... See more

Company replied

Rated 5 out of 5 stars

Sams Beauty has been consistent over the years. Sufficient stock and selections. The cost is competitive. Unfortunately I can’t find FreeTress “Remedy Curl” in stores in Kissimmee nor Orlando Flor... See more

Company replied

Rated 5 out of 5 stars

Sams Beauty is THEEE BEST online Beauty supply All the products i need great quality hair! Even the customer service is AWWWESOME. I recommend them to all my girlfriends.. thanks Sans Beauty please c... See more

Company replied

Rated 5 out of 5 stars

Products from Past/Present Was held in good standards. Customer Service comes across Approachable and Knowledgeable. My recent purchase had to be returned, because my Client had to wait on... See more

Company replied


Company details

  1. Beauty Supply Store
  2. Hair Extensions Supplier
  3. Wig Shop

Written by the company

SamsBeauty is a hair and beauty department store committed to serving beauty lovers around the world. Our unrelenting dedication is focused on providing the latest and most fashionable hairstyles, a wide range of products, top-notch tools and stylish accessories, all at the most competitive prices. At the heart of our mission is our unwavering commitment to customer satisfaction, represented by SamsBeauty's 'Best Price Guarantee'.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(7,007)

1,966 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good products and fast shipping

Good products and fast shipping

28 August 2026
SamsBeauty logo

Reply from SamsBeauty

Thank you for taking the time to share your feedback! Providing great value, accurate descriptions, and secure shipping is always our priority, so we're glad to know everything met your expectations. See you next time! - SamsBeauty

Rated 5 out of 5 stars

Everything is great 👍

1 September 2026
SamsBeauty logo

Reply from SamsBeauty

Thank you for taking the time to share your experience with us. We're so glad you're happy with our products and prices. Thanks for choosing us! - SamsBeauty

Rated 5 out of 5 stars

Light weight

Light weight, professional and beautiful

31 August 2026
SamsBeauty logo

Reply from SamsBeauty

Thank you for taking the time to share your experience with us. We're so glad you're happy with our products and prices. Thanks for choosing us! - SamsBeauty

Rated 5 out of 5 stars

My first order it was a mix up with…

My first order it was a mix up with color and I had to cancel the order before it ship, which went smoothly money got reimbursed. Only negative comment was the wait to actually talk to someone was long. I went from next in line back to 5th a couple of times. I reordered and everything went well, shipment was fast. Happy customer.

31 August 2026
SamsBeauty logo

Reply from SamsBeauty

Thank you for the detailed feedback! We're glad to hear that your reimbursement went smoothly and that your second order arrived fast. We completely understand your frustration regarding the wait time to reach customer service, and we are actively working on ways to make our support queue more efficient. We truly appreciate your patience and your support as a happy customer! - SamsBeauty

Rated 5 out of 5 stars

Great deal on the hair

Great deal on the hair. It arrived as ordered in a timely fashion.

31 August 2026
SamsBeauty logo

Reply from SamsBeauty

Thank you for the amazing review! Fast shipping and products that wow you are what we aim for every single time. Thanks for choosing us! - SamsBeauty

Rated 5 out of 5 stars

Great wigs

Quality wigs

31 August 2026
SamsBeauty logo

Reply from SamsBeauty

Thank you for taking the time to share your experience with us. We're so glad you're happy with our products and prices. Thanks for choosing us! - SamsBeauty

Rated 4 out of 5 stars

As a frequent buyer

As a frequent buyer. It would be a nice experience to receive special savings coupons to use for future purchases or accumulated points that can be applied to a free item of your choice or treated like cash.

31 August 2026
SamsBeauty logo

Reply from SamsBeauty

Hi, being a member with us includes you on all of our exclusive sales or special events. Make sure to be looking out for those special emails. - SamsBeauty

Rated 5 out of 5 stars

What I order always come in a timely…

What I order always come in a timely manner. The notifications really help! Thanks

31 August 2026
SamsBeauty logo

Reply from SamsBeauty

Thank you for the amazing review! Fast shipping and products that wow you are what we aim for every single time. Thanks for choosing us! - SamsBeauty

Rated 5 out of 5 stars

I've ordered with Sams Beauty quite a…

I've ordered with Sams Beauty quite a few times now...
My overall experience has been great... They're are very efficient with there online orders...
THANKS

31 August 2026
SamsBeauty logo

Reply from SamsBeauty

Thank you so much for being such a loyal customer and for taking the time to leave this wonderful feedback! We are thrilled to hear that your online orders consistently arrive efficiently and that you've had a great experience with us every time. We truly appreciate your continued support and look forward to serving you again soon! - SamsBeauty

Rated 5 out of 5 stars

Great products and fair prices 😊

Great products fair prices 😊

31 August 2026
SamsBeauty logo

Reply from SamsBeauty

Thank you so much for the fantastic feedback! We are thrilled to hear that you love our product selection and find our pricing fair. Providing great quality and value is always our top priority. We truly appreciate your support and look forward to serving you again soon! - SamsBeauty

Rated 5 out of 5 stars

Delivery service was really good!!!!

Delivery service was really good!!!!

31 August 2026
SamsBeauty logo

Reply from SamsBeauty

Thank you for the amazing review! Fast shipping and products that wow you are what we aim for every single time. Thanks for choosing us! - SamsBeauty

Rated 5 out of 5 stars

NICE

Love product
Delivery was outstanding
Order was easy

14 September 2026
SamsBeauty logo

Reply from SamsBeauty

Thank you for the amazing review! Fast shipping and products that wow you are what we aim for every single time. Thanks for choosing us! - SamsBeauty

Rated 2 out of 5 stars

The wig was horrible and my package was…

The wig was horrible and my package was crushed. It’s not your fault that the wig is ugly but I wish I could return it.

28 August 2026
SamsBeauty logo

Reply from SamsBeauty

Hi, we are so sorry to hear that. Please view the bottom of our website to find our customer service section to complete a return with us. - SamsBeauty

Rated 5 out of 5 stars

Quick and fast service and delivery

Quick and fast service and delivery. Product outweighed the expectations.

18 August 2026
SamsBeauty logo

Reply from SamsBeauty

Thank you so much for the fantastic feedback! We are thrilled to hear that your order arrived quickly and that the product exceeded your expectations. Providing top-quality items and fast service is always our goal. We truly appreciate your support and look forward to serving you again soon! - SamsBeauty

Rated 5 out of 5 stars

Expeditious delivery

21 August 2026
SamsBeauty logo

Reply from SamsBeauty

Thank you for the amazing review! Fast shipping and products that wow you are what we aim for every single time. Thanks for choosing us! - SamsBeauty

Rated 5 out of 5 stars

Received The Items Fast , No Issues With The Product I Ordered!

No Issues I’m Satisfied And Will Be Shopping Again

28 August 2026
SamsBeauty logo

Reply from SamsBeauty

Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that your items arrived quickly and that everything was just as expected. We truly appreciate your support and look forward to serving you again soon! - SamsBeauty

Rated 5 out of 5 stars

Great service ☺️

20 August 2026
SamsBeauty logo

Reply from SamsBeauty

Thank you for the amazing feedback! Fast shipping and seamless orders are always our top priority. Thanks for choosing us! - SamsBeauty

Rated 5 out of 5 stars

Delivered on time!

Delivered on time!

20 August 2026
SamsBeauty logo

Reply from SamsBeauty

Thank you for the amazing feedback! Fast shipping and seamless orders are always our top priority. Thanks for choosing us! - SamsBeauty

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