SAM Conveyancing Reviews 

1,237
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and professional service, finding the process easy and convenient, particularly for specific legal needs like anti-fraud verification and property surveys. Many people appreciate the helpful and friendly staff, who are described as attentive and reassuring. The quick response times and clear communication further contribute to a smooth and less stressful user experience for consumers. However, some people experienced communication issues, noting slow responses and a lack of updates, with some cases being passed to other providers.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting efficiency, professionalism, and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and quick... See more

Response time

Users describe positive interactions with response times, with many praising the quick and efficient... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the helpfulness... See more

User experience

Customers had positive experiences with the user experience, finding the entire process easy to navigate,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had to get the Form LL restrictions(Anti-Fraud restrictions) verification done when remortgaging our property and was struggling with the local ones we called saying they don't and was super gl... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with SAM Conveyancing. They were recommended by our solicitors at a competitive rate and did an amazing job. The response time was great and Olivia was very friendly! Ade had... See more

Company replied

Rated 5 out of 5 stars

Had a great experience overall with Sam Conveyancing. Dealt with Amy who supported with helping me with the process of verifying my ID for the LL Restriction Form. The emails sent were so thorough and... See more

Company replied

Rated 5 out of 5 stars

Brilliant support while buying our first home. Ehren was incredibly helpful and informative from start to finish, even after our first purchase fell through. Nothing was ever too much trouble, and we... See more

Company replied


Company details

  1. Conveyancer
  2. Surveyor

Written by the company

Hand selected CQS accredited conveyancing solicitors, RICS regulated chartered building surveyors and independent mortgage brokers providing a market leading service all managed by the SAM team. We provide every service you need to buy or sell your residential property successfully. We also provide many other services including will drafting, deeds of trust, home removals and buildings insurance. Everyday we help clients achieve their dream of buying a home and take as much of the stress out of the process that we possibly can. At our heart is a friendly approach to what most people feel to be the hardest thing they'll ever do. We are human like everyone else and offer this personal touch during the process. If at anytime you need our help, simply call us on 0333 344 3234 and within one ring, we will listen to what you need and do all we can to help you. We really are a friend when you need them the most.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(1,237)

121 reviews in the last 12 months

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Rated 1 out of 5 stars

They hand over legal.work to another…

They hand over legal.work to another party. Follow-up is non extent.
They just do not know what is hapenning. I cannot recommend them at all. Eventually withdrew from their services.

3 June 2026
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Jay,
Thank you for your feedback.
We take all client concerns seriously. Unfortunately, we are unable to identify you from the information provided, and we have no record that allows us to investigate the matters you have raised.
We work very closely with all our panel solicitors and do not outsource legal work without client knowledge or consent. We also strive to keep clients informed throughout their matter.
You would have accepted the signed Terms sent to you by your solicitor who would have carried out the legal work for your transaction.
We are therefore concerned by your comments and would welcome the opportunity to understand what happened.
Please contact our office directly or email us help@samconveyancing.co.uk with your name and details of your matter so that we can review your concerns and respond appropriately.
Kind regards,
SAM

Rated 1 out of 5 stars

I would give this company zero stars if…

I would give this company zero stars if I could. They lure you in on a quote for legal work, and provide clarification on the quote before you instruct. But after you instruct as your ready to complete you get a bill higher than initially quoted because you were given incorrect information at the outset. Charlotte gave incorrect information which has now cost me more money than what they quoted at the outset, and its work they would have been aware of, not other disbursements. The director only got involved in communication when I left a bad review, wasn’t interested in helping prior to this. His emails are unprofessional to say the least. I wish I had gone with someone else. Avoid if you can, as I will now be taking my issue to the ombudsman. Massive amounts of stress caused by this company.

29 May 2026
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Katie,

I am Andrew Boast, founder of SAM Conveyancing.

I can see that you were provided with the cost at the outset, and although during the process some of the work changed, you are being charged for the costs to do the work that you had accepted from the outset.

For anyone reading, the process is as follows:

1) you receive a quote stating the fees - the main fee and anything additional that could be charged

2) you sign the terms and conditions to agree to proceed based on the main fee and anything additional that could be charged
3) you'd are advised if any additional work needed completing from the fees you've been told about
4) the work is completed for you and you pay for the legal work at the end.

If your complaint is that you asked for work to be completed, it was completed and then you didn't want to pay for the work at the end and then leave a 1 star review, then I'm not quite sure I understand. Work costs money, if you ask for it, then it needs to be paid.

I have emailed you this morning and further explained in detail everything above. I can see you are ready for completion, so I hope upon review, even though it doesn't mean you don't pay for the legal work, you have been told about the fees invovled.

All the best

Andrew Boast
SAM Conveyancing

Rated 5 out of 5 stars

From start to finish SAM were so…

From start to finish SAM were so helpful and professiol ,even took the time to question what and why i neede IDQ form .then took time to explain what would happen and why form was required
Many thks to all the team

12 May 2026
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

We greatly appreciate your kind review! Making sure you feel supported and informed every step of the way is exactly what we strive for. Thank you for choosing SAM.

Best Wishes,
Joe

Rated 5 out of 5 stars

A really simple process from start to…

A really simple process from start to finish, would highly recommend to anyone

16 May 2026
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Mark,

We love to hear this! Providing a seamless experience is exactly what we aim for. Thanks so much for sharing your feedback from working with Matthew Jowett at Chadwick Lawrence Solicitors, and for recommending us.

Best wishes,
Joe

Rated 5 out of 5 stars

Really easy and smooth process

Really easy process. Surveyor also called us to talk us through any immediate red flags and advice. Really easy to communicate with!

2 June 2026
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Charlie,

Thank you for sharing your experience! We know how uneasy waiting for survey results can be, which is why our surveyors like to give a quick post-survey call to give you an update. We're so glad you found the process easy and efficient, working with Olivia and Mr Mattinson for your Level 3 survey. Thank you for your support!

Best Wishes,
Charlotte

Rated 5 out of 5 stars

Speedy, efficient & detailed - thank you!

Speedy, efficient and detailed report - plus a very friendly team! The team were very helpful in providing advice to me as a first-time buyer who had no idea what he was doing... They even talked me out of doing a more expensive survey as it wasn't necessary for the type of property we were buying, so very trustworthy and would definitely go with them again.

20 May 2026
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Thank you so much for the wonderful review for your survey with Mr Aladese (MRICS).

We know how daunting buying your first home can be, so we always aim to make the process as clear and stress-free as possible. We're thrilled we could help guide you through your purchase and save you some unnecessary costs along the way—looking after your wallet is just part of doing the right thing. We really appreciate your trust in us, and we'd love to work with you again in the future. We wish you all the best with your new home!

Kindest,
Ehren

Rated 5 out of 5 stars

We got a level 3 survey done on our…

We got a level 3 survey done on our property last week and dealt with Chris and Adrian throughout the entire process. The process was simple and easy for us. They talked us through everything and laid out all the details. Both were polite and punctual. They were efficient and went above and beyond to make sure they kept our house clean and tidy.
10/10

19 May 2026
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Sean,

Thank you so much for your lovely review! We are thrilled to hear that your Level 3 survey experience was simple and stress-free. Chris and Adrian will be delighted to hear your kind words about their punctuality, efficiency, and the care in keeping your home clean and tidy. We truly appreciate your business and wish you all the best with your property!

Best wishes,
Charlotte

Rated 5 out of 5 stars

My 3rd Purchase with Sam

I have now used Same Conveyancing for two property purchases — one house and one flat — and both experiences were absolutely excellent from start to finish. Their service has consistently been professional, efficient, and incredibly responsive throughout the entire process.

A special mention goes to Eleanor, who was an outstanding solicitor to work with. She was professional, knowledgeable, approachable, and handled everything so effectively. Her communication was always timely, clear, and reassuring, which made the whole process much less stressful. It genuinely felt like I was in safe hands throughout.

What also really stands out about Same Conveyancing is their pricing. Even now, while purchasing my third property, I compared their fees with several other conveyancing firms, and once again their fees are almost half the price of many competitors — without compromising on quality or service. That level of value is honestly hard to find.

Because of the consistently excellent experience I’ve had with them, I am now using them again for my third property purchase, and I fully expect the same high standard of service.

I would highly recommend Same Conveyancing to anyone looking for reliable, efficient, and reasonably priced conveyancing services.

29 May 2026
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Saifullah,

Thank you so much for taking the time to leave such a detailed and thoughtful review! We are absolutely thrilled to hear about your consistently excellent experiences with us across your property purchases.

We will be sure to pass your kind words along to Eleanor at Chadwick Lawrence—she will be delighted to hear that her reassurance and professionalism made such a positive impact. We pride ourselves on delivering top-tier service at a fair, transparent price, so it's wonderful to know you found such great value with us.

Thank you for your continued trust and loyalty. We look forward to ensuring this third purchase goes just as smoothly for you!

Kind regards,
Olivia

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish, quickly organised and very easy throughout

7 May 2026
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Lee,

Thank you for the great feedback! We're delighted you had such an easy and efficient experience working with Sarah Haller at Chadwick Lawrence. Thank you for choosing us, and we appreciate you taking the time to share your experience.

Best wishes,
Chris

Rated 5 out of 5 stars

It was very easy to arrange a survey on…

It was very easy to arrange a survey on the bungalow. Chris explained the different options that were available.
The day the survey was completed Chris gave me a call and gave me a summary of the survey , it’s was very easy from start to finish, perfect.

15 May 2026
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Thank you for taking the time to leave such a wonderful review! Chris always aims to make the survey process as clear and stress-free as possible, so it’s great to know he hit the mark for you. Wishing you all the very best with your bungalow!

Best wishes,
Charlotte

Rated 4 out of 5 stars

We used SAM Conveyancing for our house…

We used SAM Conveyancing for our house purchase and overall had a positive experience. The process was explained clearly from the start and communication was generally good throughout. Our case handler Charlotte was friendly , professional and quick to respond to questions, which helped make a stressful process feel much more manageable.

The online system was easy to use for uploading documents and tracking progress, and we appreciated the regular updates along the way. There were a few delays during the process, but these were explained to us and seemed fairly typical for conveyancing. Overall, we felt supported throughout and would recommend SAM Conveyancing to others looking for a straightforward and reasonably priced service.

27 May 2026
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Jessica,

Thank you so much for taking the time to share your experience with us! It's great to hear your process was positive whilst working with Ashley Mallett at Chadwick Lawrence.

Moving can certainly be stressful, so it’s wonderful to know that Charlotte’s clear communication and professional support helped make the process feel much more manageable for you. We also appreciate your patience regarding the delays mentioned; as you noted, conveyancing can sometimes hit unexpected speed bumps, but we always aim to keep you fully informed when they happen.

Thank you for recommending SAM Conveyancing. We wish you all the very best in your new home!

Best wishes,
Olivia
SAM Conveyancing

Rated 5 out of 5 stars

Polite, Efficient and can accomodate.

Signed up for An online Identity check for the land registry forms, the site was clear on what they did, and the company they used was efficient, and able to accommodate delivering documents to a different address since it was my parents filling in the rest of the forms for me, All completed under two weeks from applying on the site.

7 April 2026
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Nathan,

Thank you for taking the time to share your experience working with Matthew at Chadwick Lawrence! We pride ourselves on being efficient and as accommodating as possible, so it’s great to hear that delivering the documents went smoothly.

Thank you for choosing us!

Best wishes,
Amy
SAM Conveyancing

Rated 5 out of 5 stars

We used SAM conveyancing and they…

We used SAM conveyancing and they provided the service that we expected regarding the form LL for our remortgage.
We would reccomend.

26 May 2026
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Chris,

Thank you so much for your feedback. We are very pleased to hear you had a good experience working with Amanda at Chadwick Lawrence and Ehren.

Please don't hesitate to get back in touch if there is anything else we can help with in future.

Many thanks,

Olivia
SAM Conveyancing

Rated 5 out of 5 stars

Good communication and swift action

Good communication and swift action. Very professional and efficient service. Highly recommended.

29 April 2026
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Jiwan,

Thank you so much for leaving a review for Amanda at Chadwick Lawrence for your Deed of Assignment. We work really hard to ensure that this process is streamlined, and we are very pleased that you were happy with our service. Please don't hesitate if you need anything in the future, and I'll be happy to help.

Best wishes,
Ehren Elcock

Rated 5 out of 5 stars

I needed an ID 1 form completed

I needed an ID 1 form completed. Sam conveying arranged for a solicitor firm to contact me. I sent all the information and proof required. They then arranged a teams meeting to verify who I was. The whole process was easy and quite swift. Thank you..

19 May 2026
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Colin,

Thank you for your 5 star review following your ID1 verification through Olivia at SAM and Matthew Jowett at Chadwick Lawrence.

We are so happy to hear that you found the process to be quick and efficient!

If there is anything we can help you with in the future, please do not hesitate to contact us, we will be more than happy to help!

All the best
SAM

Rated 5 out of 5 stars

Recommended

let down by another company and SAM conveyancing stepped in to provide a very quick and efficient survey. Their response times are brilliant and I received full verbal feedback the day after the survey with the written report emailed to me the next day.
Would definitely recommend

5 May 2026
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Mandy,

Thank you for your 5 star review following your Level 2 Homebuyers Survey through Ehren at SAM and Gavin Hoggs at Camsure Homes.

We are so pleased to hear that you found us to be responsive and efficient and are happy to hear that Gavin followed up with a call and issued your report in a timely manner.

If there is anything we can assist you with in the future, please do contact us, we will be more than happy to help!

We wish you all the best in your future home!
SAM

Rated 5 out of 5 stars

I required Independent Legal Advice on…

I required Independent Legal Advice on a remortgage matter. SAM Conveyancing were easy to contact, sorted the whole process out for me and I had it all sorted and posted out within a week.

For context, I had contacted 4-5 different firms prior to this and was not given any pricing (usually only guide prices), was given really convoluted answers and or I struggled to get in touch with anybody.

This was quick, easy and affordable. Highly recommended.

29 April 2026
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Richard,

Thank you for your 5 star review following your Independent Legal Advice through Amy at SAM and Sarah Haller at Chadwick Lawrence.

We are so happy that you found us easy to contact and that Sarah got your certificate issued in a timely manner.

If there is anything we can help with in the future, please do not hesitate to contact us, we will be more than happy to help.

We wish you all the best
SAM

Rated 5 out of 5 stars

Swift communication

Swift communication, helpful and friendly service.

1 May 2026
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Isha,

Thank you for your 5 star review following your Form LL Verification through Amy at SAM and Sarah Haller at Chadwick Lawrence.

We are so pleased to hear that you found the team to be helpful and friendly and that we could get the verification completed in a timely manner for you.

If there is anything we can help with in the future, please do not hesitate to contact us, we will be more than happy to help.

All the best
SAM

Rated 1 out of 5 stars

ID1 Form - 3 weeks and still waiting for an appointment

I applied for an ID1 form on the 23rd April. Although the monies were paid to Sam Conveyancing I was diverted to another solicitor. My only request was the appointment be a morning one. As of the 15th May, after following up, I still do not have an appointment.
Now given up and will try somewhere else.

Noting the response below from Sam
The first available I was told was 18 days after I had paid for the appointment (Submitted documents to Sam on the 23rd April, first appointment 12 May).
The re-booking was moved by 4 hours (not one as stated below), to 2 pm UK in the afternoon. The revised appointment was late at night in Australia.
After confirming I couldn't make the appointment, I was told it would be re-scheduled, that was Tuesday......after waiting a few more days, and with no sign of an appointment, I gave up on Friday afternoon.

15 May 2026
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Karl,

We are sorry to hear that you were disappointed with your experience. Our solicitor did send you an email the day before your scheduled appointment advising that the time needed to be moved by one hour; however, we understand that you unfortunately missed this message and as a result, the appointment did not proceed as planned, and we appreciate that this caused frustration.

We always aim to communicate any changes as promptly and clearly as possible and regret that, in this instance and before a new appontiment could be re-scheduled, the matter led to you deciding to dis-instruct us. We are arranging a full refund for you today.

We wish you all the best moving forward.

Kind regards,
SAM

Rated 5 out of 5 stars

Responsive to emails in relation to…

Responsive to emails in relation to organising a Level 3 Survey. All went ahead as planned and report sent quickly. An excellent experience.

20 April 2026
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Victoria,

Thank you for your 5 star review following your Level 3 Building Survey through Joe at SAM and Paul Knight at I AM Surveyors.

We are so pleased to hear that you found the team to be very responsive and that Paul sent the report in a timely manner following the survey taking place.

If there is anything we can help with in the future, please do not hesitate to contact us, we will be more than happy to help.

All the best
SAM

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