Sahara BBQs Reviews 

276
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 105 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the high quality of their products, including BBQs and heaters. Customers consistently highlight the excellent service and efficient delivery, often noting that items arrived quickly and were well-packaged. Many people appreciate the ease of ordering and the promptness of responses from the company, even when dealing with replacement parts or accessories. However, some customers experienced issues with delivery, such as delayed arrivals, incorrect items being sent, or a lack of communication regarding delivery timelines. A few other people also felt that products arrived with minor damage or that warranty coverage for rust issues was unclear.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the quick and prompt... See more

Quality

Reviewers mention positive feedback about quality, with many praising the exceptional quality and sturdiness... See more

Order

Customers had positive experiences with order, praising the ease and speed of the ordering process, with many... See more

Service

Users describe positive interactions with service, highlighting great service, helpful staff, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great product made even better with excellent customer service. Bought Sahara Patio heater 4 years ago and it recently stopped working. Replacement parts were very fairly priced, but after care and su... See more

Company replied

Rated 5 out of 5 stars

Previously had contacted the company to purchase a replacement part. None in stock at that time but was contacted later and able to buy replacement part. Initially contacted the company as was kept... See more

Rated 5 out of 5 stars

We recently opened up our Sahara BBQ after using it last summer, it had all been cleaned down and safely weatherproofed for the winter, however, we noticed that the bamboo trays were unfortunately c... See more

Company replied

Rated 5 out of 5 stars

We have the S350 and it cooks as good as it looks, we usually squeeze on enough for a family gathering (10-12) the warming rack is really handy, as are the side trays. I damaged my side trays an... See more

Company replied


Company details

  1. #1 of 2 best companies in Manufacturer

Written by the company

Sahara BBQs are the leading BBQ manufacturers in Ireland, England, Europe, and USA. We are leading the way as wholesale BBQ suppliers providing innovative and quality BBQ products. Discover just how versatile barbecue cooking can be with our delicious and super easy recipes. We offer a wide range of BBQ products including patio heaters, portable BBQs, gas BBQs, portable gas fires, 2 burner plus, 3 burner oak BBQ, and so much more. Are you seeking a handy portable BBQ for on the go, well look no further than our BBQs for cooking on the move. Contact us with any questions that you may have.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

276 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(276)

104 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Order Received and support amazing

Amazing support.
Bank Holiday in Ireland that delated the delivery.
All sorted, really good experience

27 May 2026
Sahara BBQs logo

Reply from Sahara BBQs

Hi

We have looked into your order and have seen that it has arrived. We delivered within 5 working days, there was a delay due to the bank holiday. This is within the advised delivery time frame.
We hope you enjoy your product.
The Sahara Team

Rated 5 out of 5 stars

Sahara BBQ emergency!

We recently opened up our Sahara BBQ after using it last summer, it had all been cleaned down and safely weatherproofed for the winter, however, we noticed that the bamboo trays were unfortunately covered in mould that had penetrated the wood and I was concerned about serving food from them going forwards. I contacted customer support and they were amazing, very quickly sorting this out and sending over new trays to replace the mouldy ones free of charge. Great communication from the get go and we are so pleased with the result. We will be sure to take the bamboo trays in at the end of this summer to ensure there are no repeat issues this year!
I really can't promise the customer service enough! Amazing!

1 May 2026
Unprompted review
Sahara BBQs logo

Reply from Sahara BBQs

Thank you for your 5 star review
The Sahara Team

Rated 3 out of 5 stars

The barbecue arrived very well…

The barbecue arrived very well packaged, however I did not have time to assemble before going away. I have assembled now and note that, despite the packaging the 'sink had a slight dent making it difficult to insert the drip tray below.

30 April 2026
Sahara BBQs logo

Reply from Sahara BBQs

Hi

We are sorry to hear that you have had an issue with your bbq, if you would like to get in contact with our customer service team at info@saharabbqs.com, we will try to resolve your issue

The Sahara Team

Rated 5 out of 5 stars

Great quality BBQ!

Saw the S350 BBQ in a local garden centre and knew we needed to get one! Easy to order online through the website and I ordered a fitted cover.
It arrived in a huge 50kg box but was fairly easy to assemble by my husband and myself in about 2 hours including getting everything out of the box.
The cover was in the box and is fantastic quality.
Just need some good weather but I know we'll be using it a lot! Great product and service!

25 April 2026
Sahara BBQs logo

Reply from Sahara BBQs

Thank you for your 5 star review. We hope you enjoy using your new BBQ

The Sahara Team

Rated 5 out of 5 stars

Fast despatch

Fast despatch, excellent service

26 April 2026
Sahara BBQs logo

Reply from Sahara BBQs

Thank you for your 5 star review

The Sahara Team

Rated 5 out of 5 stars

Great BBQ

I am very pleased with the S350 barbecue. I saw the BBQ at a local garden centre and was impressed with the quality and price. The purchase has been wholly satisfactory. The Sahara website is great, the purchase process was straightforward and the delivery by a local pallet company was excellent. The BBQ was easy to build and the accompanying documentation was clearly written. I have tested the BBQ and for the price the quality is exceptional, better in fact than the more expensive model from another company that it replaced. Overall I am very happy with the purchase.

28 April 2026
Sahara BBQs logo

Reply from Sahara BBQs

Thank you for your 5 star review. We hope you enjoy using your new BBQ.

The Sahara Team

Rated 5 out of 5 stars

Beautiful heater

Beautiful heater. Strong, heavy and heats up the whole room.

25 April 2026
Sahara BBQs logo

Reply from Sahara BBQs

Thank you for your review, we hope you enjoy using your new heater

The Sahara Team

Rated 5 out of 5 stars

Excellent service

Excellent service; part ordered was received promptly.

28 April 2026
Sahara BBQs logo

Reply from Sahara BBQs

Thank you for your 5 star review

The Sahara Team

Rated 5 out of 5 stars

Service

Prompt service

26 April 2026
Sahara BBQs logo

Reply from Sahara BBQs

Thank you for your 5 star review

The Sahara Team

Rated 5 out of 5 stars

Great experience

Straightforward to order, delivered within 7 days.
Easy to assemble, took me an hour on my own, clear instructions.
Would highly recommend.

26 April 2026
Sahara BBQs logo

Reply from Sahara BBQs

Thank you for your 5 star review, we hope you enjoy using your bbq


The Sahara Team

Rated 4 out of 5 stars

3.5 / 5 bbq

Easy to place the order, delivery was as scheduled and the bbq is sturdy and was relatively easy to assemble

25 April 2026
Sahara BBQs logo

Reply from Sahara BBQs

Thank you for your review, we hope you enjoy using your bbq

The Sahara Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look