Safefoam Reviews 

252
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and high-quality products, noting the brilliant craftsmanship and comfortable results. Many people highlight the exceptional customer service, describing it as efficient, friendly, and outstanding from start to finish. Reviewers frequently commend the staff for their helpfulness, knowledge, and clear communication, which guides consumers through the process. People appreciate the team's ability to produce custom-made items that perfectly fit and revitalize furniture, often transforming their pieces.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight and satisfaction with the... See more

Quality

Customers consistently express high satisfaction with the quality of products, highlighting the faultless... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and efficiency... See more

Service

People report positive experiences with service, often describing it as excellent from start to finish and... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Safefoam team excelled in the provision of pew cushions for our church. Their advice and support was excellent and allowed the PCC to make fully informed decisions. Once the decision had been made... See more

Company replied

Rated 5 out of 5 stars

I recently inherited an Ercol sofa and two armchairs from my parents. The cushions and covers were original, very worn and not to my personal taste. Safefoam created new smart cushions with some beaut... See more

Company replied

Rated 5 out of 5 stars

I exchanged a few emails with Joe to make sure I ordered the right cushion pad for our Ercol sofa. Once I placed the order, delivery came only 5 days later. The cushion itself is brilliant quality,... See more

Company replied

Rated 5 out of 5 stars

These cushions have been custom made at our request and are for a narrow boat. They will be used not only as seating but when folded flat provide a king size bed The cushions have been expertly... See more

Company replied


Company details

  1. Furniture Store
  2. Antique Furniture Store

Written by the company

After trying for 30 years, we have become one of the leading British companies maufacturing Ercol Replacement Cushions & Covers. We can replace most Ercol Models. In late 2021 Ercol themselves wrote to us to say that they very happy with our company rejuvenating their antique models. We also do lots of church pew cushions all over Britain, from as far South as Cornwall to the Isle of Lewis in the North


Contact info

5.0

Excellent

TrustScore 5 out of 5

252 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

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5.0

All reviews

(252)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thanks Joe and the Safefoam team.

Thanks Joe and the Safefoam team.
Great quality, expert advice and quick, responsive service.
My 1980s Ercol sofa and arm chairs have been given new life with comfy new cushions with beautiful new upholstery.
The piping, buttons and zips are perfect. Great skill and craft detailing from the team.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Ian Frostick (Chair of the Feoffees and Trustees St Lawrence Chapel Warminster)

I dealt with Joe at Safefoam to order Pew Cushions for St Lawrence Chapel Warminster. The service / advice provided was excellent and the quality of the finished cushions was very impressive. Many Thanks to the Safefoam team for all their efforts. They make a huge difference.

11 July 2026
Unprompted review
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Reply from Safefoam

Thank you Ian for your splendid review. We are also grateful to DPD for their successful delivery. Your photographs are excellent making the new pew cushions look so good in place. We hope that your congregation find them comfy.

Rated 5 out of 5 stars

Exceptional!!

We had replacement cushions made for our Ercol chair. The whole experience was fabulous from start to finish and communication was excellent. We are so pleased with them - the workmanship is faultless. Highly recommended!!

26 June 2026
Unprompted review
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Reply from Safefoam

Charlotte, many thanks for your fabulous review. You also sent a couple of wonderful pictures of the chair in situ. Your Ercol 203 is bang up to date with your choice of fabric. Our webmaster will put your pictures on our customer comment section of the Safefoam website soon, for all to see. Thank you once again, our sewer loved your fabric & the matching involved.

Rated 5 out of 5 stars

5 Star

5 Star. Would highly recommend.

The service is great and the team were really helpful with my fabric choice. They had lots of options to choose from, and suggested recommended fabric suppliers.

The covers and foam for my ercol sofa fit the perfectly. I didn’t have to do any awkward measurements, they knew the model and did all that hard work for me.

The delivery was easy as the tracking was provided in advance, so I knew I could be in.

I love vintage furniture and these cushions have really upscaled this sofa to be comfortable and stylish for many years to come.

27 June 2026
Unprompted review
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Reply from Safefoam

All the team are blushing! Ruth many thanks for your kind review. You chose a Ross fabrics Northwood Rose & it looked brilliant on your 3 Seater Jubilee settee which we sent to you in York. We're all so glad that you are pleased with it. Thanks for your order.

Rated 5 out of 5 stars

Ercol sofa and armchairs

I recently inherited an Ercol sofa and two armchairs from my parents. The cushions and covers were original, very worn and not to my personal taste. Safefoam created new smart cushions with some beautiful material that I had bought 30 years ago at the Sandersons outlet in Manchester (sadly, long gone) and never been able to use. I am very pleased. And excellent customer service - Bob was persistent in finding a lost delivery (on a Sunday) and ensuring it arrived safely at my house.

14 June 2026
Unprompted review
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Reply from Safefoam

Judith we're very glad that DPD managed the delivery in the end! We were very concerned that the parcels were lost (with your lovely exclusive & irreplaceable fabric). Thank goodness all is well now. Many thanks for your very kind comments.

Rated 5 out of 5 stars

Absolutely gorgeous cushions

Absolutely gorgeous cushions - quality is of the highest - delivery super quick - and the staff could do enough for me - think I will keep the chairs for myself now - my son will just have to hang 😜

13 June 2026
Unprompted review
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Reply from Safefoam

Thank you Shona for your very kind comments. The two sets of cushions are the same size though one set was for the Ercol 203 the other for an Ercol 501 (very rare). We really liked your choice of Moon fabric. We're all glad that you like them.

Rated 5 out of 5 stars

Top choice for Ercol

I needed cushions remade for a rarer type of Ercol sofa. Safefoam were able to produce a template, and then absolutely fantastic quality cushions to match another chair. Once the template was confirmed it was a really quick turnaround time. By far the best company I’ve used for Ercol cushions.

5 June 2026
Unprompted review
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Reply from Safefoam

Many thanks for your very kind review. We were pleased to be able to help you with your rather rare Ercol Jubilee Modular settee. You chose the Fern fabric from the Ross range of Aqua Velvet, a stunning green. You make us all blush with your supportive comments! I took the liberty of seeing what you've said in your other reviews, & can see that you are discerning with your judgment, so we're honoured to be so well thought of. Thank you again.

Rated 5 out of 5 stars

Amazing from start to finish!

Safefoam were absolutely excellent from start to finish! I initially requested a sample swatch of the fabric to ensure that it was suitable for the cushions that we were going to order! The process was seamless, efficient and the team were so helpful in providing updates! I will look forward to using them in the again in the future!

29 May 2026
Unprompted review
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Reply from Safefoam

Hannah, thanks a lot for your fabulous review, we're pleased to have satisfied you with your lovely Ercol daybed and your choice of our own cream boucle fabric. Thanks also for your kind comments and brilliant pictures of the daybed in your fantastic conservatory. One problem, my partner asks why we don't have such a beautifully built room! Your picture will soon be on our website for all to see....

Rated 5 out of 5 stars

Lovely quality

Lovely quality. Extremely helpful team.

22 May 2026
Unprompted review
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Reply from Safefoam

Good morning Kiera & many thanks for your kind comments. We were happy to make your 4 fold, fold away mattress in our special water proof fabric. & then lo & behold you've ordered another one today! Double thank you's!

Rated 5 out of 5 stars

Where do I start

Where do I start? Just before Christmas last year I ordered a seat cushion for my ercol 335 and it arrived Within days.
In the new year I ordered some fabric with the full intention of making my own cover but the months went by and so I asked Safefoam if I sent them the fabric would they make one for me, which they did absolutely brilliantly.
They are such a kind and helpful company and I fully recommend them.

24 May 2026
Unprompted review
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Reply from Safefoam

Tracey thanks a lot for brightening our bank holiday blues! We were very happy that you came back to us, and pleased to do your second order too. We thrive on reviews like yours, so thank you very much once again.

Rated 5 out of 5 stars

Recommend this company!

Friendly, patient staff - and our daybed cushions are well made and very comfortable ! Recommended

29 April 2026
Unprompted review
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Reply from Safefoam

Eve we're so please that you like your Ercol Daybed cushions. You chose a lovely fabric & everything went just right.

Rated 5 out of 5 stars

Excellent service from start to finish!

I inherited an Ercol 427 easy chair from the the 1950’s, and decided to refurbish it with new slats cushions and covers. I’m so pleased I chose Safefoam as I am absolutely delighted with the end result as the chair looks like new! - I can thoroughly recommend this company, their customer service was excellent, everyone I contacted was so helpful. Thank you so much for all your help!

8 April 2026
Unprompted review
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Reply from Safefoam

We're overwhelmed by your review! The Ercol 427 is a lovely delicate design & your fabric choice only added to the attractiveness of the chair. Best wishes from all at Safefoam.

Rated 5 out of 5 stars

Replacement Ercol cushions

Joe was the chap I spoke to on the phone. He was very helpful and knowledgeable! We love the look of the cushions and the workmanship is excellent.

1 May 2026
Unprompted review
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Reply from Safefoam

Adil, Thanks very much for your kind review. The pictures that you sent to us are brilliant & I've put them on our website. Your Daybed and Ercol chair look so good in your room.

Rated 5 out of 5 stars

Really helpful company

Really helpful company. I needed a cushion for my latest Ercol desk chair. The company was recommended to me by the man who refurbished my vintage Ercol. The cushion arrived swiftly, well packaged and fits perfectly, also looks great. No hesitation in recommending this company. When you phone you are able to speak to a person and not a computer generated "bot" - excellent service.

17 April 2026
Unprompted review
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Reply from Safefoam

Thank you Elizabeth for your very kind review. Your little chair is a rather rare Ercol Model 414. Made originally as a dressing table chair. In over 35 years we've done only a handful of them. Even so, there is one on our website, the picture of which taken by Mel, one of our Ercol fans who restored very many different Ercol models. This response is also not AI generated!! https://www.safefoam.co.uk/product/ercol-414-chair-seat-light-grey/

Rated 5 out of 5 stars

Excellent product. Very helpful.

Easy to contact and very helpful. They took a few days longer than expected but worth the wait - excellent product. Very happy to recommend.

26 March 2026
Unprompted review
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Reply from Safefoam

Thank you Alicia for your very kind review. You ordered cushions and covers for an Ercol 334-3 sofa (3 seat and 3 back cushions) in Cristina Marrone BEL 1982 Violet & we're so pleased you like it. We liked it too! The fabric was fantastic.

Rated 5 out of 5 stars

Excellent throughout

What a delight to use a company where everyone was so helpful and communication so good and easy. My new Ercol dining chair cushions are perfect, and were made up quickly.

21 April 2026
Unprompted review
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Reply from Safefoam

Dear Granielle,
We are most grateful for your lovely review.
Please forgive me for seeming churlish! We do lots of Ercol dining chair cushions but we have no record of anyone with your name! We must have your surname though............ It would be good if you kindly send us a picture of your cushions & your full name, then I can respond correctly! Very best wishes.

Rated 5 out of 5 stars

The Safefoam team excelled ......

The Safefoam team excelled in the provision of pew cushions for our church. Their advice and support was excellent and allowed the PCC to make fully informed decisions. Once the decision had been made, order for 21 long pews was quickly made and provided to the exact measurements requested. Delivery by third party company was without fault. The congregation members are very happy to be much more comfortable - and warm! Delighted to recommend Safefoam to others. Thank you.

2 April 2026
Unprompted review
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Reply from Safefoam

Thank you very much Ian for your excellent review. We enjoyed the whole transaction, but we were most concerned regarding the delivery. Preston to Preston is a long way, but we successfully used DPD who handled the shipping with great care. Your beautiful photograph will soon be on our website. We all feel flattered by your kind remarks! Vey best wishes.

Rated 5 out of 5 stars

Safefoam made a bespoke foam back…

Safefoam made a bespoke foam back cushion for our Ercol Forli snuggler chair. We are thrilled with how it’s turned out. Excellent customer service and experience all round.

30 March 2026
Unprompted review
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Reply from Safefoam

Thank you Eleanor for your kind review. Your Ercol Forli is a lot more modern than our usual Windsor Range ones! Thanks also for sending such a lovely picture of your new cushion in place on your Forli. It is really good of you to take the trouble of reviewing us like this & I'm sure that a lot of new customers come to us when they see such good support from our happy customers. We hope your new cushions is comfy!

Rated 5 out of 5 stars

A happy customer!

Thank you, Joe for your advice & communication for our pew cushion. The material samples arrived quickly from your recommended company & Safefoam made the cushion precisely to our pattern. It’s beautifully made & we’re delighted!

8 April 2026
Unprompted review
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Reply from Safefoam

Many thanks Paula for your kind review. Your choice of Ross Fabric's Vintage Oyster was perfect for your bench seat cushion. Joe, as always, was delighted to have helped you and we're all very grateful for your order. We're pleased that you appreciated the workmanship in sewing the cover, I've passed on the good news to Helen who did the job for you. Thanks also for your lovely photograph which I'll put on to our website. Very best wishes.

Rated 5 out of 5 stars

Thanks to Joe and the Safefoam…

Many thanks to Joe and the Safefoam team who were all very helpful on the phone. We received the new cushions for our Ercol chairs promptly and they are beautiful – exactly what we hoped for. We will certainly be placing an order for our dining chairs.

9 March 2026
Unprompted review
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Reply from Safefoam

Thank you William for your very kind words. We all do our best to please our valued customers. You sent us your own fabric to cover your 2 Chairmaker Chairs by Ercol & they looked lovely. We look forward to hopefully doing your dining chairs next. Best wishes from team Safefoam.

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