The item is great, however I paid for door-to-door home delivery and my package was dropped at a kiosk on the other side of the city!!! The only reason I paid extra for home delivery is because I wa... See more
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See what reviewers are saying
Overall happy with the product, but not with the customer experience. The delivery was a month longer than expected without any update from the seller, awkward to assemble, and came with a stripped sc... See more
Price was good, delivery was fast. But the pacage wasn't marked as "fragile". I ordered pretty expensive glasses for almost 500€ and my box came damaged from one side. Happily my order wasn't defected... See more
I cannot praise royal design enough their after sales service is the best I have ever experienced.The did their absolute utmost to put a problem with my order right. Thankyou royal design for the best... See more
Company details
- Home Goods Store
- Decoration and Interior Design Store
- Furniture Store
- Glassware Store
- Lighting Store
- Outdoor Furniture Store
Written by the company
Kundtjänst Vardagar 8-17 | Tlf: 010 750 27 88
Contact info
Porfyrvägen 2, 382 92 , Nybro , Sweden
- 010 750 27 88
- info@royaldesign.se
- www.royaldesign.se
4.1
Great
40K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Supersnabb leverans...
16 June 2023
I cannot praise royal design enough…
I cannot praise royal design enough their after sales service is the best I have ever experienced.The did their absolute utmost to put a problem with my order right. Thankyou royal design for the best service ever .
13 May 2023
Unprompted review
the machine was very well packed
the machine was very well packed, and delivered promptly.
20 April 2023
Mark the package please
Price was good, delivery was fast. But the pacage wasn't marked as "fragile". I ordered pretty expensive glasses for almost 500€ and my box came damaged from one side. Happily my order wasn't defected. So, one star minus for this little sadness. The rest is great!
19 April 2023
Half of items came either broken or…
Half of items came either broken or with manufacturing defects
31 March 2023
Reply from RoyalDesign
Dear Maria!
Thank you for taking the time to leave a review, it will help us get better.
We are very sorry that a lot of the items you ordered came with defects and we understand that you are disappointed about that.
I can see that you have registered a complaint in our claimsystem and it is now in the reviewing process. We will let you know when we have more information and your complaint has been finished reviewed.
We thank you for your feedback and if you have more questions or concerns, you are most welcome to contact our customer service and we will help you.
Have a nice day!
Kind regards,
Hanna, Royaldesign
bad experience, their mistake & they don´t care
Unfortunately, really bad experience with them this last time.
I placed an order for a candleholder and got a plate instead.
I contacted customer service and now they won´t send me the item I ordered and paid for until I send back & they receive the item that they sent me by mistake.
This is unacceptable, you should have sent the item I purchased the moment I contacted you since the mistake is on your side.
You are making me waste my time (both by having to contact you multiple times to fix YOUR mistake and by making me go to the post office more than necessary).
Customer service is useless, like talking to a wall.
They don´t show any empathy and they are not solution oriented.
So disappointed that they can´t own their mistake.
Have bought many many times in this store but unfortunately they just lost a client.
29 March 2023
Unprompted review
Reply from RoyalDesign
Dear Andrea!
Thank you for taking the time to leave a review, it will help us get better.
Unfortunately, I can not find your order based on the information I have here and have therefore asked you for additional information so we can look into your complaint and the status of the return of the wrong product.
We are of course sorry if you have received the wrong product and we understand your disappointment and frustration about it and we really appreciate your feedback and will pass it on internally.
Have a nice day!
Kind regards,
Hanna, Royaldesign
Always super satisfied
22 March 2023
Reply from RoyalDesign
Dear Kerry!
Thank you for taking the time to leave a review, it will help us get better.
We are sorry that you received an email saying so and those emails does not come from us. Do not enter details since like mentioned those are not being send from us.
If you have more questions or concerns, you are most welcome to contact our customer service and we will help you.
Have a nice day!
Kind regards,
Hanna, Royaldesign
Gift purchase for a Swedish friend
Hi - the gift purchase I made was smooth and trouble free - however being a non Swedish’s speaker and having to rely on google translate probably quadrupled the time spent. If there was a English translation built in to your website that would have been a great help
24 January 2023
Faulty shipping service
The item is great, however I paid for door-to-door home delivery and my package was dropped at a kiosk on the other side of the city!!!
The only reason I paid extra for home delivery is because I was sick and really couldn't go out. However now I had to go out and travel all across the city and back...
I contacted them directly to ask them to redirect my item to me and they haven't even reply to my email....
17 January 2023
Reply from RoyalDesign
Dear Customer,
Thank you for taking the time to leave a review, it will help us get better.
I have checked your order and unfortunately we are not able to see that home delivery has been choosen for the delivery of the parcel. In this case we did ask the shipping agent to forward your parcel to a pick-up point closer to you but a pick-up was made before we were able to confirm the move.
We are sorry about situation that has occurred with your purchase with us!
You are welcome to contact our customer service team if you have any thoughts or questions!
Have a nice day!
Sophia, RoyalDesign
Perfect in all
11 January 2023
Sååååå fin!🌟
29 December 2022
Product arrived well packaged and in…
Product arrived well packaged and in good time.
28 December 2022
terrible experience for returning defective item
I bought a Zwilling vacuum kit, but the vacuum pump didn’t work at all. I contacted the customer service to return the product for 3 weeks without confirming the return. I don't understand why someone who sold a defective item can be so irresponsible. order75186143
26 December 2022
Unprompted review
Reply from RoyalDesign
Dear Customer!
Thank you for taking the time to leave a review, it will help us get better.
I can see that you have a claim registered in our complaints system and that it is still under review.
We apologize for the long handling time, but unfortunately we have longer handling times for claims now.
When your complaint has been reviewed, you will receive a reply from us.
We really appreciate your feedback and if you have more questions or concerns, you are most welcome to contact our customer service and we will help you.
Have a nice day!
Kind regards,
Hanna, Royaldesign
Terrible customer experience... do not use!
Great web-site, great products and on my occasion a great price... but that is where it stops... ordered on mid-November and minimal updates on the order thereafter.... no explanation of their ' expected delivery date'. As this was a Xmas present (as in 2022 not 2023!) and it was over a month since the order I sent an e-mail explaining my predicament. The e-mail response was to cancel the order and inform me I would get a refund in the next few working days... they also explained the estimated delivery date was for them to receive it. I would never recommend anyone use a company with such poor customer service. Ordered same product a Harrods which I can collect tomorrow... now that's customer service!
20 December 2022
Unprompted review
Reply from RoyalDesign
Dear Tony!
Thank you for taking the time to leave a review, it will help us get better.
We are sorry that your ordered product was delayed from the supplier and we understand your disappointment by that.
We can not guarantee the delivery time on items that are out of stock as we rely on availability from the supplier and the date that we have received is an estimated delivery date from the supplier to us.
We really appreciate your feedback and if you have more questions or concerns, you are most welcome to contact our customer service and we will help you.
Have a nice day!
Kind regards,
Hanna, Royaldesign
I thank you very much for delivering a…
I thank you very much for delivering a good product. We are already using it! Great designs, great colours, large enough without taking too much place. Very good! Thank you
19 December 2022
Extremely slow response
Extremely slow response - took a week for customer service to respond in email. And not willing to help. I will not order from this company in the future. Worst customer service I have seen in many years.
28 November 2022
Unprompted review
Reply from RoyalDesign
Hi,
Thank you for taking the time to leave a review, it will help us get better.
We are sorry to hear that you are not happy with your purchase experience! At the moment we are in peak season which leads to longer response time than usual. We are doing our best to reply to our email with in a reasonable time.
Unfortunately I am not able to find your order based on the information you have given in your review so we are not able to look in to your matter further.
If you have more questions or concerns, you are most welcome to contact our customer service and we will help you.
Have a nice day!
Kind regards,
Sophia, RoyalDesign
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