Royaldesign Reviews 6,829

Waited three months for my table to arrive, then it did but with the wrong legs. Now it’s been another two months since the faulty delivery and still don’t have a sign when this problem Will be solved. Have this big table standing in our house that we can’t use.

Nice products but no, I would not buy from Royal Design again. I returned the item on 20th Feb, got a refund today 24th March. They are based in Sweden and the right paperwork wasn’t sent tocustoms. Then they have a 10 day wait policy from receipt of the item to actual refund. What a shame

I ordered three Quist Candle Holders, totaling 243 USD back in September 2025.Happy with the purchase until March 2026 when I get an invoice from FedEx asking for 152 USD for customs and import duties for the very candle holders. Holy shit! That adds another 62% to what I already paid for the candle holders because they are made in China. When I buy stuff from Royal Design USA, I expect them to have sorted out the customs and import part before selling me things. DO NOT BUY FROM THIS SHOP IF YOU ARE IN THE USA. SCAM.

I would give zero stars if I could. My experience with Royal Design has been a total disaster from start to finish.
I ordered a 3-seater sofa, and instead of a professional furniture delivery, they used an economy "kerbside" freight service. FedEx informed me they wouldn't even unload the 100kg shipment unless I got onto the truck and did it myself. I live on a hill with a steep driveway; expecting a customer to perform the manual labor for a massive double-pallet delivery on a main road is not only ridiculous, it’s a massive safety risk.
To make matters worse, after the physical struggle of getting the 100kg shipment into my house, I discovered they sent the completely wrong fabric. We ordered "Limited Grey" and received Beige. Because we had already disposed of our old sofa in anticipation of this delivery, we are now forced to use the wrong covers just to have something to sit on.

Royal Design clearly prioritizes the cheapest possible logistics over customer safety and order accuracy. I will never be ordering from them again. Avoid this company if you expect even a basic level of professional service.

A truly awful, awful experience with Royal Design. We purchased a table in November. It arrived damaged in December. We reported the damage upon receipt. Royal Design were unable to offer a replacement table, so we asked for a refund. We have still not been refunded, despite repeated chasing. Their customer service and refund teams are very hard to get hold of and unbelievably slow to return our money. Earlier this week, they told me it could still be two weeks or more due to a backlog they are working through - having previously told me it would have been paid by now. I cannot recall a worse customer experience than this. Looking at others’ messages below, one wonders if they are in financial difficulty and simply do not have the cash to pay customers what they are owed?
Having exhausted all efforts to secure a refund with Royal Design, I will be contacting my credit card provider next week to see what they can do and lodging a complaint with Trading Standards.

While they sell on Amazon one assumes Amazons great return policy. Do not!! They had pictures of a product that was not accurate so I had to pay and insure to send it bk with their error not mine!! Horrible. Will not refund the entire amount. Do not buy!! They made me pay and insure the lampshades for $30 on $150 lampshades!

Although registered as a UK company with a UK website the delivery is coming from Sweden so when you pay £18 extra for fast delivery the website say going to shipping in 1 day. Within 30 minutes of buying the vase I spotted this in their confirmation and sent them an email asking them to cancel it as it was not yet possible to cancel it via the website. Don't trust what the website promises !!

The core issue here is not a single error, but the absence of a functioning customer service escalation process.

A product I purchased was not installable or usable because essential installation information was not provided by Royal Designs. Despite repeated emails, the response remained circular and dependent on “waiting for the supplier,” with no ownership taken to resolve the issue. Months later the issue is unresolved.

There appears to be no empowered customer service team able to escalate or assess issues outside a narrow script. As a result, problems are acknowledged but not resolved.

While the company responds promptly to Trustpilot reviews, this responsiveness has not translated into timely or meaningful resolution through private channels.

Customers should be aware that if an issue arises, there may be no effective internal escalation pathway to reach resolution.

Extensive products with unsatisfactory customer support. We purchased a chair through their online shop, and it arrived in a box with absolutely no protective covering. As a result, one leg of the chair was completely destroyed: cracked and split into two pieces. We contacted customer support within just 15 minutes of delivery to replace the item, yet we never received any response. We repeatedly tried reaching out through multiple email addresses and phone calls, but no one answered. Being completely ignored after receiving a clearly damaged product is extremely frustrating and totally unacceptable.

We ordered a New Works piece from Royal Design and received the items damaged. Royal Design has refused to replace the damaged items or offer any meaningful solution during the three weeks they indicated as the resolution period and has instead postponed the resolution for a further three months. This attitude toward customers is absolutely unacceptable.

I ordered an item on November 18th, with the aim to receive it BEFORE Christmas.
Then I received a few emails until December 17th delaying the delivery. That last one said they would get the item to THEIR WAREHOUSE (not even to my delivery address) by January 30th. No estimate of the delivery time to me.
I've asked to cancel the order and get a refund ASAP. This is a joke. They should not accept orders (well ahead of Christmas) if it takes three months to deliver them.

I’m not even sure how I came across Royal Design, but I’m absolutely over the moon. I’ve already ordered twice, and one of the shipments even included glass lighting. The packaging, product selection, and delivery speed were all excellent and absolutely worth recommending.

When comparing prices with other websites for certain designer pieces, they occasionally offer really great deals. Highly recommended.

There's something not right with this webstore, RoyalDesign.com

The Customer Care rarely reply to emails, the company probably have not employed enough Customer Service Staff,

Having read all the other complaints about, RoyalDesign.com, the blatant theme is late shipping of Customers' orders, damaged goods arriving, out-of-stock items being sold, and no resolution to these issues, just automated generic emails

umhm well, I wanted to place an order but the Customer Care people do not reply quickly to questions for the order, so, it is already a bad sign before seeing the littany of 1 star reviews on here

The messaging facility on, RoyalDesign.com's webstore, has no actual people replying except on certain days at certain times, so, not enough staff just an AI that is not helpful

Certain storage products that, RoyalDesign.com, are selling are 3 times the price that the same items are being sold at on other websites

RoyalDesign.com, claim that they have the best prices though

They need to hire more staff, and by the sounds of orders being dispatched late, RoyalDesign.com, need more, Warehouse Personnel, not just, Customer Care Staff

$800 lamp arrived with no damage to the box, but the item had a significant manufacturing defect and was split in two pieces. Despite sending pictures and details in my request for a replacement or refund the company has done nothing but send useless automated responses for weeks. Given that this seems to happen frequently, it seems as if this store knowingly ships damaged goods and then refuses to refund or replace the item. I am now working with my CC to submit a charge back and open a fraud investigation.

Ordered expensive $1250 kitchen knives which were in stock, then after 2 weeks no delivery or tracking, I then emailed to be told that there's a delay and the knives should be in stock within a few days, a week later still nothing. I have sent two more emails with no reply. I have tried calling the number on the website and the number on the email signature and a recorded message speaker in Swedish and then automatically hangs up.
This is the worst customer service, I have no clarity or visibility on my order, if or when it will be shipped. This was a gift for a family birthday.
Do not use royal Design, it's a scam company.

I have placed an order 12 days ago for a product in stock. Delivery was in 1-4 working days. So far I have not received any news. I have called, sent messages and e-mail and I only got a generic reply citing warehouse problems. No commitment to a delivery date or a refund or anything else. They basically too my money and so far have been unwilling or unable to ship the product. Basically a SCAM! stay away.

I bought a lamp from this store, and it arrived defective. It simply didn’t work. I immediately contacted customer service and provided all the pictures and videos they asked for. Since then, I have been waiting for weeks without any clear update or solution.

It’s extremely frustrating that the store takes so long to handle such a simple issue. I feel ignored and disappointed. I would not recommend buying here unless they seriously improve their customer service and take responsibility for their products.

My order was delivered about a week later than promised.

Moreover, the courier left my order in the middle of the street near my house. When I asked him to bring it inside — just into the hallway, so it wouldn’t get stolen — he said that he only delivers “door to door” and then simply left me there. I’m much smaller than this table, and I had to wait for almost an hour outside until my friends arrived to help me carry it inside.

If you sell premium products, please have the decency to provide a proper delivery service. After all, I paid for home delivery — not for an expensive item to be left on the street.

Please look into this matter.

I bought a lamp in the American website. There are 400USD to pay in taxes and tariffs. Almost 60% of the lamp itself. Even if I am aware that tariffs affect the price, there is no way that I know if the piece I am buying is currently in America, comes from Europe, or where it is made. I want to buy a lamp, not become a Sherlock Holmes detective regarding the origin of the goods I buy. The will for sure copy-paste a disclaimer. Also, it took me 5 mails (5!) to get the tracking number for my order. Horrible service. Avoid!

I received a bench badly damaged in transport seven days ago and immediately wrote to the reclaim service.All I got in seven days is an automated response" your complaint has been registered". And still waiting to resolve this
Update 12.09.
Sill no reply from customer service.
it’s ridiculous that the seller has enough staff to constantly monitor Trustpilot reviews and post replies, but can’t be bothered to assign staff to actually solve customers’ real problems. Avoid buying from this site at any cost.