Royal Air Maroc Reviews 

The company does not release customer luggage. since july 2025 till now, my luggage is missing.
No one is calling to let me know what is happening.

No email, no phone call.

I was wondering if trust pilot can help me chase them up to quicken my missing luggage

same with my friend she had a bad experience with her luggage
I will not recommend Royal Air Maroc to anymore

DONT USE THIS AIRLINE- they will loose your luggage
If there was a 0 star I would given it. We travelled from Barcelona to Dakar and all of our checked bags did not arrive. We got two of them the next day but the third one is still missing.. imagine this is our first time in this country, we don't know anyone. We were without all of our stuff, including the malaria medicine for days. They customer care is so unhelpful and rude. They simply don't care about bad reviews or the emotional trauma they are causing people. It's best to avoid this airline

This is the most irresponsible and most useless airline I’ve ever flown
They delayed my flight from Montreal to Casablanca and didn’t communicate to the connecting flight to Abuja which made me miss the flight i had to wait a whole day for the next flight which made me miss my brother’s wedding to add salt to injury the lost one of my bags with very important documents in it
I think it’s high time this airline was sued or even stopped from flying internationally.

My experience with RAM (Royal Air Maroc) was beyond UNACCEPTABLE . At Casablanca, I was denied boarding without any valid reason while the gate was still open. The airline had OVERBOOKED the flight and failed to provide any prior communication.
As a result, I was forced to wait 12 hours OVERNIGHT at the airport with no food, no water, and no accommodation. FAMILIES with CHILDREN were left in the same appalling conditions. To make matters worse, RAM (Royal Air Maroc) then charged me ADDITIONAL FEES to get on the next flight.
When I finally boarded, my LUGGUAGE did not arrive at the destination. The entire ordeal was marked by INCOMPETENCE, UNPROFESSIONALISM, and discriminatory behavior (RACISTE).
Royal Air Maroc demonstrated a complete disregard for basic customer care and human decency. I would strongly advise anyone to avoid this airline at all costs.

STAY AWAY!!!

I arrived from Lagos to London and it’s been over 8days now and my luggage was declared missing, no message no calls from them, nothing to show concern and i have sent them series of emails no response and I have all my essentials in that bag
My medication is in my bag.
Please avoid using this airline they are the worst.
Very useless set of people

⚠️ Alerte voyageurs – Royal Air Maroc
Vol Londres–Abidjan du 12 décembre (17h10) : aucun bagage à l’arrivée.
Réclamation faite dès l’aéroport, mais au 16 décembre, toujours rien.
👉 Plusieurs vols arrivés après le nôtre sont aussi concernés.
Message publié pour informer le public et demander une réaction urgente.

@RoyalAirMaroc
#BagagesPerdus #RoyalAirMaroc #Abidjan
⚠️ Traveler Alert – Royal Air Maroc
London–Abidjan flight on December 12 (5:10 PM): no luggage upon arrival.
Claim filed immediately at the airport, but as of December 16, still nothing.
👉 Several flights arriving after ours were also affected.
This post is to inform the public and request an urgent response.

@RoyalAirMaroc
#LostLuggage #RoyalAirMaroc #Abidjan

Appalling customer service. The most unbelievably incompetent airline I have ever had the displeasure of working with.

We have spent over THREE HOURS on the phone dealing with customer service trying to sort a VERY SIMPLE flight change.

They failed us every single time. Making ridiculous mistakes, not sending us payment links and then treating us very rudely on the phone saying it was our fault.

The agent was insistent for me to wait and call back, which I have done THREE TIMES and yet still they wouldn’t solve the problem.

As a result we missed our flight, both of us. Stranded in Agadir with no solution.

Such a pathetic excuse of a company.

1,000 1-star reviews.

That must be someone’s year-end bonus.

Absolute nightmare. Tried changing my flight THREE TIMES and each time they got it wrong.

Ended up at the airport having to CALL to change the flight again as the agent at the desk ‘couldn’t do anything’.

Waiting on hold for the supervisor to call me back as they had to manually listen to the call to verify it was their agent who made the mistake not me.

Such a joke. Doesn’t even have transcripted call recordings. Get in the game RAM.

Your king would be ashamed.

Never arrived at destination!
After many problems with a traval-office in Montluçon ( France) where people didn't provide the right information and where one of the lady-agents thought that Casablanca was in Turkey I met other problems with the RAMwebsite, especially with confirmation of the flight within 48 hours before departure. Living 400 km from Orly airport in a region where's hardly to find public transport during daytime. I was forced to leave 3 days before
departure to Ouagadougou via Casabanca on the 19th of november'25. Even two hours before departure of the plane the RAM desk on the airport was still closed and the advice is to be present 4 hours before departure for check-in baggage and so on! I arrived to produce the embarkation tickets myself! During at least 10 years I obtain my visa for Burkina Faso on the airport in Ouagadougou and this seems to be changed! In Paris EVisaservice had troubles with the Burkina consulate and none of them delivered the visa! I travelled twice=1600 km to Paris! To go short; One hour before departure RAM agents refused me to board the plane, even to go to Casablanca where I could find other means of transport to continue my journey! The discussion ended very unpleasant with impolite and incomprehensive RAM agents! Many people in Ouaga waited for me, projects in difficulties with lack of healthcare as consequenses and children without food and presents at the end of the year, and so on! RAM is supporting military regimes and doesnt care about passengers well being! Former flights there were very often difficulties as well.
Even when this company is the last on earth I will never take it again!
Imagine I'm frequenting the country 53 years and realising voluntary humanitarian projects!

Stranded in Abidjan with lost luggage . No response from airline. Filled out form
at reclamation which in itself was a disgrace as had to wait up to 3 hours.
Also not just my bags and my fellow traveller’s bags but the entire aeroplane lost their bags.

When we asked a local airport worker here in Abidjan we were told this is normal and happens all the time. He showed us bags in the hundreds just sitting out openly in the baggage claim area from previous flights.

It’s disgraceful and cannot continue, it needs to be stopped.

Been told this apparently is the norm for Royal Air Maroc, especially transiting through Casablanca but until we all bond together and do something about it, it is just going to continue.

I wish I had been smart and read the reviews before buying tickets from this irresponsible, negligent, and imprudent airline. They lost our luggage and made no effort whatsoever to help the customer, even after I informed them of its location (tracking). They don't respond to emails, they don't answer the phone. Don't make the same mistake I did and don't use the services of this crappy airline.

This airline deserves 0 stars. Absolutely the worst airline you could possibly fly internationally and their behavior reflects how they feel about other African countries. We paid to fly with 11 suitcases. We reached our destination to only receive 2 and was told by the Liberian airport that the rest may come on the next flight. Completely unacceptable. The worst airlines you could imagine. Never cater to their customers.

Excellent experience with Royal Air Maroc. The in-flight safety video is outstanding—clear, modern, and very well designed, with a beautiful integration of Moroccan culture that makes instructions easier to understand and more engaging. Professional and friendly crew. A truly positive passenger experience

I do not recommend this terrible airline, at all!

I had a very terrible experience with this airline. I missed the first leg of a round trip ticket and then they canceled the whole ticket so I couldn't use the return ticket. They even didn't want to issue a refund or do anything to compensate me back. Do not fly

I would like to make a complaint about my recent trip with Royal Air Maroc. I traveled from Dubai (DXB) to Casablanca (CMN), and then I had a connecting flight from Casablanca to Fez. When I arrived in Fez, my luggage did not arrive with me.
This has caused me a lot of inconvenience because my bag has important personal items like my medicine .

The flight attendant was literally smoking a vape in the back of the plane. None of the flight attendants would respond to the blue button. Very bad service. I do not recommend.

The airline was extremely disappointing. I had a connecting flight from Casablanca to Porto with a 5-hour layover, and nearly everyone for that connection was already waiting at the boarding gate. One hour before our scheduled boarding time, we were suddenly informed that the flight, originally scheduled for 5:00 p.m., had already departed at 3:00 p.m.

Throughout the wait, I repeatedly asked the airline representative to confirm the gate and showed my boarding pass each time. She assured me that I was at the correct gate and on time. Only later did she inform all of us that we had missed the flight and would need to pay for a new one departing the next day. To make matters worse, the airline did not provide accommodation for the night.

This experience was completely unacceptable and reflects a serious lack of responsibility and customer care.

I really wish I had read the reviews before booking. This airline gave me so much stress that I genuinely feel traumatised by the experience.

At Mohamed V Airport in Casablanca, flying to London Heathrow, I was sent on a complete wild-goose chase just trying to find the boarding gate. The gate was changed four times, each change sending passengers back and forth across different parts of the terminal.

Imagine having to run up and down multiple floors with a screaming, sick baby, terrified of missing the flight because of their last-minute gate changes. There were no clear announcements, no helpful staff guidance, nothing. If you’re not constantly refreshing your email or staring at the departures board, you will simply miss your flight.

To make matters worse, all the screens were in French, and not everyone understands French—especially in a major international airport. I even asked a staff member for help and he directed me to the wrong gate. Thankfully, I trusted my instincts and double-checked.

And it didn’t stop there. The screens showed boarding at 2 PM, yet we were all still sitting at the gate with zero updates. No announcement about delays, no reassurance that we were even at the correct gate—just complete silence. I’ve been flying for years and have never seen anything like this.

The whole experience was chaotic, confusing, and unnecessarily stressful. I will seriously never book RAM again! Stick yo what I know! Emirate airlines 😭

Simply put do not buy a ticket to fly on Royal Air Maroc. Terrible experience. A waste of money to prebook a seat when they change the plane and you get a downgrade without compensation. Staff is very unhelpful too. Avoid this airline. Nothing royal about it. Worst of the Moroccan scams so far.