I'd like to think of myself as a regular at Route One, many colourways now line my staircase, it seems that when I least expect, they come up with the goods and catch my eye, prompt delivery of t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been ordering from route one for some time now, I cannot recommend them highly enough! From their epic sales to their outstanding customer service, they're always on point! Delivery is quick and... See more
Company replied
Absolutely in love with these Vans Half-Cabs. Love the purple/green colourway, and the quality is exactly what you'd expect from Steve Cab. They're incredibly comfy and my feet feel snug, support and... See more
Found a unique pair of superstars paid for next day arrived quickly and when sorting an issue regarding delivery (my fault) maddie replied quickly to try and help sort the issue out as best they cou... See more
Company replied
Company details
Written by the company
Since 1989 Route One Skate Shop has served skaters the biggest range of skate clothing & skateboard equipment at the best prices. We stock top skate brands, with skate shoes from Nike SB and New Balance and clothing from Carhartt WIP, Dickies & Butter Goods.
Contact info
Buffer Depot, Badminton Road, Acton Turville, GL9 1HE, Badminton, United Kingdom
- 0800 840 1010
- orders@routeone.co.uk
- www.routeone.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent offers on Route One Sale items
Route One had a great offer on Sale items on their One Hit Wednesday promotion. The website is very easy to use, quality products and efficient ordering and delivery service. I’m a regular Route One customer and have been for a number of years.
29 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback and for your continued support over the years! We're delighted to hear you're enjoying our One Hit Wednesday offers and found some great deals on our sale items.
It's also great to know you're happy with the quality of our products, our easy-to-use website, and the efficiency of our ordering and delivery service.
We truly appreciate your loyalty as a regular Route One customer and look forward to welcoming you back again soon!
All the best,
Maddi
Route One Customer Care
great products .communication and…
great products .communication and delivery. keep up the good work guys. bests
29 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you're happy with our products, communication, and delivery.
We really appreciate your kind words and encouragement. We'll be sure to keep up the good work!
We hope to see you again soon.
All the best,
Maddi
Route One Customer Care
sent wrong shoes & told me they never stocked the shoes that were sent
sent the complete wrong order and was told i would be emailed back with in 24 hours but took 2 days and then told me they didn’t send it because they have never stocked it. i spent £80 and now im going to have to spend more to return it and because they sent me the wrong shoes in the right box idek if ill get my money back.
5 August 2026
Speedy completion and delivery of order…
Speedy completion and delivery of order a seamless transaction.
31 July 2026
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear your order was processed and delivered quickly and that you had such a seamless experience.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
quick delivery excellent products
31 July 2026
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear you were happy with the quality of your products and that your order arrived quickly.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear your order went through smoothly and that your items arrived on time.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
I was lucky getting some great shoes…
I was lucky getting some great shoes that were in the sale and then weren't the 3 for 2 offer. Saved a huge amount. 2 of the pairs were spot on. Came as they should. The 3rd pair came with detached tags, no paper in the box and the light grey suede top boxes has black scuffs on them. Like a display or used pair. That took the shine off what should have been a great experience.
30 July 2026
Great customer service
Great customer service, I messed up my order, emailed late at night and got a reply first thing the next day. Sorted everything out and sent the order that morning. Would definitely recommend!
30 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear our customer service team was able to help with your order and get everything sorted so quickly.
It's great to know you received a prompt response the next morning and that we were able to get your order sent out that same day. We really appreciate your recommendation and support!
We hope to see you again soon.
All the best,
Maddi
Route One Customer Care
The items are very good quality and…
The items are very good quality and they arrived on time.
31 July 2026
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear you were happy with the quality of your items and that your order arrived on time.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
My go to…
Been shopping with Route One for nearly two decades and always reliable, fast delivery, consistent and great selection.
Would definitely recommend because even, those few times, when things weren’t ideal, customer service remained great. My go to…
30 July 2026
Reply from Route One
Hi there,
Thank you so much for your incredible feedback and for your continued support over nearly two decades! It really means a lot to know that Route One has remained your go-to over the years.
We're delighted to hear you've consistently enjoyed our selection, reliable service, and fast delivery. It's especially great to know that even when things haven't gone quite to plan, you've still felt well looked after by our customer service team.
Your loyalty and recommendation genuinely mean the world to us. Here's to many more years of Route One!
All the best,
Maddi
Route One Customer Care
Delivery service was quick
Delivery service was quick, got free standard delivery, came in two days. Offer of 3FOR2 was easy to apply. Products are great as always!
30 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear your delivery arrived quickly and that you were able to make the most of our 3FOR2 offer.
It's great to know you're happy with your products as always. We truly appreciate your continued support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
#12'sforL1fe
I'd like to think of myself as a regular at Route One, many colourways now line my staircase, it seems that when I least expect, they come up with the goods and catch my eye, prompt delivery of the specific SB I love, keeps me rolling and always looking on point 😉
I need extensions on my reward points is all of a red flag, 12's are ever rare and so those collected dissolve into the ether 😑
3e-BC
30 July 2026
Reply from Route One
Hi there,
Thank you so much for your brilliant feedback! We love hearing that you're a regular Route One customer and that our SB colourways have become such a feature on your staircase!
We're delighted to know you continue to find pairs that catch your eye and that your latest SB arrived promptly and keeps you rolling in style.
We also appreciate your feedback regarding the reward points and understand the frustration when those hard-earned points expire, especially when you're waiting for those rare size 12s to come along. We'll be sure to pass your comments on to the team for consideration.
Thanks again for your continued support and loyalty – it's customers like you that keep us rolling!
All the best,
Maddi
Route One Customer Care
Nice selection of products
Nice selection of products, unbeatable offers. Quick delivery, would definitely shop from here again
30 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you're happy with our selection of products and the offers we have available.
It's also great to know your order arrived quickly. We really appreciate your recommendation and look forward to welcoming you back again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear everything was great as always.
We truly appreciate your continued support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Great service
28 July 2026
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear you were happy with our service.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're really glad to hear you found ordering easy and that your delivery arrived quickly.
We truly appreciate your kind words and support, and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Huge choice on the app
Huge choice on the app. Excellent quality jeans, Route One own branded, great fit, look great. Fast delivery.
29 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you're enjoying the huge choice available on our app and that you're loving the fit and quality of our Route One own-brand jeans.
It's also great to know your order arrived quickly. We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear everything went smoothly and that you found our service quick and efficient.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Fantastic service
Fantastic service , issue with grip tape on my sons board backing tape not coming off
Customer services resent another
No problem
Great shop
30 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear our customer service team was able to quickly resolve the issue with the grip tape on your son's board.
It's great to know the replacement was sent out without any hassle and that you were happy with the service you received.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Delivery was quick and the quality of…
Delivery was quick and the quality of the skate shoes are excellent. My son loves them
30 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear your order arrived quickly and that you're pleased with the quality of the skate shoes.
It's even better to know your son loves them! We hope he enjoys wearing them.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.