I'd like to think of myself as a regular at Route One, many colourways now line my staircase, it seems that when I least expect, they come up with the goods and catch my eye, prompt delivery of t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely in love with these Vans Half-Cabs. Love the purple/green colourway, and the quality is exactly what you'd expect from Steve Cab. They're incredibly comfy and my feet feel snug, support and... See more
I've been ordering from route one for some time now, I cannot recommend them highly enough! From their epic sales to their outstanding customer service, they're always on point! Delivery is quick and... See more
Company replied
Found a unique pair of superstars paid for next day arrived quickly and when sorting an issue regarding delivery (my fault) maddie replied quickly to try and help sort the issue out as best they cou... See more
Company replied
Company details
Written by the company
Since 1989 Route One Skate Shop has served skaters the biggest range of skate clothing & skateboard equipment at the best prices. We stock top skate brands, with skate shoes from Nike SB and New Balance and clothing from Carhartt WIP, Dickies & Butter Goods.
Contact info
Buffer Depot, Badminton Road, Acton Turville, GL9 1HE, Badminton, United Kingdom
- 0800 840 1010
- orders@routeone.co.uk
- www.routeone.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Next day delivery paid for at check…
Next day delivery paid for at check out. 3 days on have heard nothing, no responses to emails and nobody picks up the phone.
2 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Route One
Hi there,
Thank you for your great feedback! We're really pleased to hear you had such a positive shopping experience with us and that your order arrived super quickly.
We really appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really pleased to hear you're happy with the quality and design of your new T-shirt, and that the fit was spot on too.
We really appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Never had an issue with routeone they…
Never had an issue with routeone they keep in contact and keep me up-to-date with shipping and tracking codes when awaiting a delivery. Overall they offer a professional service and offer great products at all prices for your budget.
25 August 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback and continued support! We're really pleased to hear you've always had a positive experience with us and find our delivery updates and tracking helpful.
It's also great to hear you appreciate the range of products and prices we offer. We really appreciate you choosing Route One and look forward to seeing you again!
All the best,
Maddi
Route One Customer Care
Not my first order
Not my first order. Massive stock of great products. Some reduced items have been available in December, perfect for Christmas.
Super fast delivery too.
I'm not sure how the bonus points system works. I must've spent over £1k but nothing yet in return.
25 August 2026
Reply from Route One
Hi there,
Thank you for your detailed feedback and for continuing to shop with us! We're really pleased to hear you've been impressed with our product range, sale items and speedy delivery.
We're sorry for any confusion around the bonus points system, especially given how much you've spent with us. We'd be more than happy to look into this for you and make sure everything is as it should be.
We really appreciate your continued support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Everything went smoothly
Everything went smoothly, the items arrived in a few deliveries but I was made aware. The items are perfect.
25 August 2026
Reply from Route One
Hey there,
Thank you for the lovely review - we really appreciate it!
So pleased you are happy with your items.
Let us know if you ever need any help in the future.
All the best,
Meg
Route One Customer Care
Nice service !
25 August 2026
Reply from Route One
Hi there,
Thank you for your great feedback! We're really pleased to hear you were happy with the service you received.
We really appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Online Order
Shoes ordered and within a couple of days parcel was delivered - excellent.
24 August 2026
Reply from Route One
Hi there,
Thank you for your excellent feedback! We're really pleased to hear your new shoes arrived within just a couple of days and that you were happy with the speedy service.
We really appreciate your support and hope you enjoy your new pair!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really pleased to hear you're happy with the quality of your purchase, as well as our prices and speedy delivery.
We really appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Excellent service
Excellent service - very fast response times and no issues - would recommend.
24 August 2026
Reply from Route One
Hi there,
Thank you for your fantastic feedback! We're really pleased to hear you received a fast and hassle-free service from us.
We really appreciate your recommendation and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
👍👍👍❤️ 👌👌👌👏👏👏
24 August 2026
Reply from Route One
Hi there,
Thank you for the love! ❤️ We're really pleased to see you had a great experience with us. 🙌
We appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really pleased to hear you found the service quick and efficient and were happy with your purchase.
We really appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
love it
love route one, ive got 2 pairs of jorts from them and 3 pairs of jeans. im not saying they have the quality of like £150 jeans but they are perfect for affordable nice fitting clothing and the quality is good for the price. their deals are great, 2 pairs of jeans for £80 is an absolute steal and i have recommended to all my friends, its the perfect place for like “i need a good quality pair of jeans in this colour but i dont want to spend £115”
24 August 2026
Reply from Route One
Hi there,
Thank you so much for such a brilliant review! We're really pleased to hear you've been loving your Route One jeans and jorts and that you've found them to be a great balance of quality, fit and affordability.
It's especially great to hear you're making the most of our deals – two pairs for £80 is definitely a good way to keep the denim rotation stocked!
Thank you for recommending us to your friends too. We really appreciate the support and look forward to keeping you kitted out!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your fantastic feedback! We're really pleased to hear you rate us as a great skate shop and were happy with the quality of your order and on-time delivery.
We really appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for the 5-star review! We're really pleased to hear your order arrived on time and everything went as expected.
We really appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really pleased to hear you were happy with the speedy service and that your new trainers are perfect!
We really appreciate your support and hope you enjoy your new pair!
All the best,
Maddi
Route One Customer Care
The right shoe in the right size
The right shoe in the right size, good comms, prompt delivery.
19 August 2026
Reply from Route One
Hi there,
Thank you for your great feedback! We're really pleased to hear you found the right shoes in the right size and were happy with the communication and prompt delivery.
We really appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
They are amazing
Thank you very much they have such amazing quality wow so nice a brilliant customer service too the lady who dealt with me she’s so awesome thank you
20 August 2026
Reply from Route One
Hi there,
Thank you so much for your lovely feedback! We're delighted to hear you're so happy with the quality of your purchase and the customer service you received.
We'll be sure to pass your kind words on to the team member who helped you – she'll be thrilled to hear them!
Thank you again for your support, and we hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really pleased to hear you're happy with your purchase and the quality of the product.
We really appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really pleased to hear everything went exactly as expected and that we delivered on what we promised.
We really appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.