Roboform works well across my devices and platforms. I use it for bookmarks, passwords, and secure notes. The value, safety, peace of mind I receive is worth the cost of the annual subscription, which... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I contacted RoboForm about a suspicious email about a dark web data breech concerning my account. I wanted to talk to someone about it, and they immediately set me up for phone chat. The RBF repesenta... See more
The PW is excellent. Have used it for many years. It is being constantly updated and improved, at no additional cost. You respond to help requests almost immediately. You keep help requests on fil... See more
I love being able to login to my accounts on laptop, but especially on my smart phone to access accounts when traveling. I have used it for over 16 years and feel safe with passwords kept in roboform... See more
Company details
Written by the company
RoboForm is a top-rated password manager and web form filler that increases the security and convenience of your online experience. With RoboForm, instead of remembering hundreds of passwords, you only need to memorize your one Master Password. You can use RoboForm to capture newly created passwords, log into websites with a single click, quickly generate strong, random, and unique passwords, automatically fill long web forms, and more! RoboForm is available on Windows, Mac, iOS, Android, Linux, and Chrome OS with extensions for all major browsers.
Contact info
3701 Pender Dr Suite 400, 22030, Fairfax, VA, United States
- www.roboform.com
4.6
Excellent
546 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Better than others
I have been using it for the past more than two years, and I can say that it is the most convenient and non-intrusive password manager I have ever used.
4 January 2024
Unprompted review
Roboform offers dependable protection…
Roboform offers dependable protection for my passwords , I have used it for over a decade and have never been disappointed with the software or customer service.
26 September 2023
Unprompted review
Great service, once they realized the issue.
I wrote a review yesterday and left a 1 Star rating. I did so to ensure someone reached out to me. Well Justin from RoboForm contacted me this morning and very professionally and efficiently worked the issue and had me fully loaded and up to speed with this excellent PW tool. I knew the company must be excellent with all of the positive reviews and high ratings. That is why I did not simply cancel my order. Justin certainly proved this to be correct. RoboForm you need to make sure you keep Justin on your Team and keep him in mind for future promotions for the good of your company! Thank you RoboForm/Justin
7 September 2023
Unprompted review
Poor support.Talking to anyone is
Poor support.Talking to anyone is a challenge.
Paid for 5 years but now no longer use.
Beware. Trying to remove the app is a challenge.
It keeps popping up. The wonderful staff at Apple finally removed all traces.
28 August 2023
Unprompted review
Reply from RoboForm
Hi Linda, thanks for the feedback and we're sorry to see you go. I do see that you requested assistance via phone from us on a few occasions. We did so each time and provided a screenshare with detailed instructions on how to use RoboForm. I also see that we also replied back to any follow up questions you had. The last communication was in January where we sent you a message but did not hear back. As far as uninstalling, we provide instructions in our Help Center at https://help.roboform.com/hc/en-us/sections/206531947-Uninstalling
In the event that you decide to give RoboForm another try, we're here to assist.
Roboform's Customer 'Help' is the Greatest!!
Roboform has provided me with a consistently safe and reliable secure vault but, most of all I would like to commend the excellent customer service technical help team, At any time that I have asked for help, the response and willingness to give relevant assistance has always been swift and effective. I cannot bring to mind any other technical website's 'Help' that performs up to the standards set by Roboform.
Best wishes
Lojong
14 August 2023
Unprompted review
RoboForm easy to use & customer service…
RoboForm easy to use & customer service prompt & efficient with any queries or issues. Thank you
3 March 2023
Unprompted review
Dislike quick autosign outs.
Dislike quick sign outs.
Allow us to install a private, personal resign-in-code.
2 March 2023
Unprompted review
Reply from RoboForm
Hello Irvin, thanks for the feedback. You advised that you do not like being signed out so often from RoboForm and that you would like to create a quick re-signin code.
To adjust the timeout period for RoboForm on Windows, see here for instructions. You can set it to as long as 'Don't ask for Master Password', which will prompt once every 30 days: https://help.roboform.com/hc/en-us/articles/115003892771-How-can-I-stop-RoboForm-asking-me-to-enter-the-Master-Password-#BE
To enable a quicker option for logging in, you can instead select 'Windows Hello'. This does require installing RoboForm for Windows (not just the extension), but allows you to use your Windows PIN or even biometrics, which can be more convenient than typing in your Master Password.
If you'd like any additional assistance with these items please contact our support team at https://www.roboform.com/support We also sent a copy of these instructions via email a few weeks back when we received your review.
Roboform is a great password manager.
I have been using Roboform for the better part of 10 years (if not more) and they have come a long way in that time. I have tried other password managers, but I always come back to this one. Always highly recommend this when friends, family, or co workers are looking for a password manager.
2 March 2023
Unprompted review
Impressive Password Manager
Being a past software developer I was quickly impressed with the ease of use and thoroughness in using RoboForm. They have gone the "extra mile" in anticipating a user's needs building them into their product. I've already recommended this to others and highly recommend others give this a try.
2 March 2023
Unprompted review
Roboform always works great
2 March 2023
Unprompted review
License Renewal
I had an issue renewing my license (purchased an additional 5 years) and thought I would struggle as there was no telephone contact (they use an "online support system" for contact). I used this to explain my problem thinking I would wait hours or days for a reply. This was not the case and I had a reply within 5 minutes asking me to check my account and license - and all was now good. Great service and a great product to use.
3 August 2022
Unprompted review
I have been using Roboform for several…
I have been using Roboform for several years now, and consider it an excellent service. I haven't had a single problem with it in all that time, so I can't comment on the support! An excellent password manager I would recommend to anyone.
3 August 2022
Unprompted review
Excellent App
Been using RoboForm for many years.
Keeps improving.
The few issues I have had over the years, have been promptly resolved.
30 July 2022
Unprompted review
I am happy with the service
I am happy with the service, and thankful I got the help I needed when I renewed my Roboform.
30 July 2022
Unprompted review
Long Term User
I've been using RoboForm for years and have always found that it fully meets my needs. I wouldn't want to be without it!
30 July 2022
Unprompted review
excelent helpful
30 July 2022
Unprompted review
It creates a workflow which is seamless.
30 July 2022
Unprompted review
Great program for passwords and all…
Great program for passwords and all sorts of other important information
30 July 2022
Unprompted review
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