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Proton Pass Reviews 11

TrustScore 3.5 out of 5

3.6

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About Proton Pass

Written by the company

The best free password manager.

Securely store, share, and autofill your credentials with Proton Pass, the end-to-end encrypted password manager trusted by millions.

Contact info

3.6

Average

TrustScore 3.5 out of 5

11 reviews

5-star
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Rated 1 out of 5 stars

ABSOLUTE NIGHTMARE

My spirits to help Proton and support them with money for services has gone down to 0 at the moment.

I just uninstall all the Proton apps, began a brand new session, browser extensions checked and was on all these days and still not working!

I still use the 2 years VPN but after days of trouble, already did brand new Windows install and the protonpass is just not filling in randompasswords and if it does then its not adjusting it in it's own program.

So when you want to open your protonmail it says you you have to connect protonpass but you are already logged in there and not remembering the right password... you have to do the whole process of getting a NEW password again.

It just won't remember the new password. I put it in manually and still on all proton apps and 400 passwords in it, stil says connect proton pass......awe;sodifjaswpouidfuvaps(DIU fyhywS890-[PAIDOFUVAswpfe()*RFGUYAWSEP98DFGUYVAFw*)_( {SEFD7G7VU=890=AS9Z7DYUXCFV-98PUDFAPG98UIVAZSDfy-9P08GVADFsUAsw)dr*(fg7UFGVASEDz_p({*DYUFGVG9-P8SZDX7UJFDASW)_{(8UFG9A8-[SDZFYUIFGVDASU9ASF

FOR DAYS THIS HAS GONE ON, NO SUPPORT NO MONEY FROM ME ANYMORE KK OP

30 May 2026
Unprompted review
Rated 2 out of 5 stars

Warning: False Advertising & Locked Accounts Causing Financial Loss

I used ProtonPass email alias feature exactly as advertised: to protect my privacy, manage my digital footprint, and compartmentalize my accounts. However, without any prior warning about hidden technical limits, their automated system completely blocked my access for allegedly creating "too many" aliases.
Because of this sudden block, I currently have financial funds trapped in a third-party platform. I desperately need an email confirmation sent to one of my existing ProtonPass aliases to withdraw my money.
I contacted their support team explaining the critical nature of this issue and asked for a simple, temporary 48-hour unlock of my existing alias just to recover my funds. They completely refused. Instead of providing a solution, they hide behind rigid Terms and Conditions and automated bot-like responses, showing zero willingness to help a legitimate user avoid financial damage.
This is a clear case of false advertising. ProtonPass sells you a tool to "securely manage your digital life," but their aggressive, flawed anti-spam system will lock you out of your own data and hold your accounts hostage.
If you are considering ProtonPass, DO NOT use their email alias feature for anything important, especially not for financial platforms or crypto accounts. If their automated system flags you by mistake, their customer service will abandon you and you will lose your money.

26 April 2026
Unprompted review
Proton Pass logo

Reply from Proton Pass

Hi. We're sorry to hear about your experience.

Our team has thoroughly reviewed your case and is unable to reactivate your previously disabled account at this time. This decision was made in accordance with our account policies and guidelines, which include the creation or use of multiple/massive aliases on a single platform. A more detailed explanation behind our decision was provided to you on the support ticket itself.

For reference, you can find our terms of service below:

https://proton.me/legal/terms
https://simplelogin.io/terms

Rated 5 out of 5 stars

THIS APP IS ABSOLUTELY AWESOME!!!

THIS APP IS ABSOLUTELY AWESOME!!!
I had never used any other password manager before. Previously, I only used the built-in password manager on my device, and even then I had to use the default browser just to keep my passwords synced. Now I’m using Proton Pass, and it turns out to be much easier and also works across devices. Plus, I often go to internet cafés, so it was really tiring to keep importing passwords back and forth or having to use a specific browser all the time. That’s why I finally decided to use Proton Pass.

Thank you so much, Proton Pass!!!

27 March 2026
Unprompted review
Proton Pass logo

Reply from Proton Pass

Hi! Thank you for your support.

If there happens to be anything we can help you with, please don't hesitate to contact us at https://proton.me/support/contact at any time. We're always happy to help.

Rated 4 out of 5 stars

probably the best free password manager.

probably the best free password manager right now. there is some room for improvement with detecting logins for autofill, especially on android, but it's ok.

16 March 2026
Unprompted review
Proton Pass logo

Reply from Proton Pass

Hi! Thank you for the review! Please report any websites/services where you've experienced issues with the autofill feature to us at https://proton.me/support/contact so we can document your report.

Rated 3 out of 5 stars

I have been with Proton for some time

I have been with Proton for some time, and have no complaints, but recently and for a long interval I was asked to put in my extra password, which i have forgotten.
I am still able to access the Account in Proton, so I went in on the assumption I could turn that off or reset it. But you cannot, you have to raise a support ticket. They then send you a huge list of questions to respond to, before they will help. Not limited to these below:
Some of the addresses you have communicated with and/or subject lines from your last sent messages:
Did you use this account to register for any websites or services? If so, which ones?

f applicable please provide us with the following payment information as well:


*PayPal:
-PayPal email address:
-Charged amount:
-Date and time of the transaction:
-Transaction ID:

*Credit card Details:
-Card brand:
-Last 4 digits:
-Name:
-Country:
-ZIP code:
-Expiration date (month):
-Expiration date (year):

*Bitcoin:
-The amount paid:
-The Bitcoin transaction ID:
-The bitcoin address you sent the payment from:
-The bitcoin address you sent the payment to:
-The date the payment was made:

Is it just me or does this seem very intrusive, of them to be requesting this information.

3 March 2026
Unprompted review
Proton Pass logo

Reply from Proton Pass

Hello. Thank you for taking the time to review our app. This information is required so we can confirm the account ownership if the account is on a paid subscription. Nevertheless, we'll pass along your feedback to the team.

Rated 5 out of 5 stars

One of the best decisions I made switching to Proton Pass.

After building my home server this year I initially had a plan to self-host Vaultwarden Password Manager. After checking out opinions of a few trusted bloggers I decided it is too much hassle to keep the server secure especially when all my passwords and account information are there. If at any point the server is hacked where my websites are self-hosted it one thing, but when it comes to passwords to everything it is too much of a risk in my opinion. After checking out the prices for Ptoton bundles I realized that I can switch my VPN from ExpressVPN to Proton VPN as well and I will even get more apps / services. So I decided to try Proton bundle starting with paid Unlimited bundle plan. I have not yet tried the Drive, but I am in love with Proton Mail, Proton Pass and Proton Authenticator. After a few days I upgraded to Duo bundle to increase the storage and for extra email addresses, even though I am the only user. GUI and choice of themes is amazing. No steep learning curve. I got used to it so fast! I rarely leave reviews, only when I am indeed in love with the service or a product, and this is the case here. Highly recommend Proton bundles!

21 February 2026
Unprompted review
Proton Pass logo

Reply from Proton Pass

Thank you for the extensive feedback and kind words! We're glad to hear that you're enjoying our products!

Rated 5 out of 5 stars

Excellent work Proton Pass

Excellent work Proton Pass. I encontered some malware but my passwords are intact. Thanks & Keep IT UP !!

10 February 2026
Unprompted review
Proton Pass logo

Reply from Proton Pass

Thank you for the support and 5-star review Aramido!

Rated 5 out of 5 stars

Good password manager

Proton pass FINNALY removed my fear that Google will steal all my logins. Thanks Proton!

31 January 2026
Unprompted review
Proton Pass logo

Reply from Proton Pass

Hi! Thank you for the review and feedback! We're glad to have you as a part of our community.

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