Very friendly engineer who came out (on time) to fix my air sourced heat pump and central heating which had failed. He was polite, informative, respectful of property and ensured that the fix was car... See more
Company replied
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Review summary
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I think that Dave in 2025 and Steve in 2026 are two very professional people that left my wife and I feeling very comfortable & confident that our air source heater was well serviced and ready for th... See more
Company replied
In spite of having a major breakdown with our Daikin Air source heat pump, within 6 months of the end of our 5 year warranty we have been very impressed with the support and attention from Robert Hea... See more
I have just had my air source heat pump and gas boiler serviced by Kumar Patel. He went above and beyond what I would have expected from a service. He was extremely thorough and professional, explaini... See more
Company details
Written by the company
Robert Heath Heating is a leading provider of heating, hot water and electrical solutions for the social housing sector and private clients in the UK. We work closely with housing associations and local authorities to design, install, and maintain energy-efficient systems that ensure resident comfort and well-being. We believe everyone deserves a warm, comfortable, and safe home. We're committed to working with our partners to create sustainable communities where residents thrive.
Contact info
264 Burlington Road, KT3 4NN, New Malden, United Kingdom
- 03330141000
- cs@robertheath.co.uk
- www.robertheath.co.uk
4.4
Excellent
17K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 48 hours
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Very kind man that came to my house
Very kind man that came to my house, he was chatty and the service was brilliant 🤩
15 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your lovely review! We are thrilled to hear that our engineer was so kind and chatty, and that you were happy with the brilliant service provided. We will be sure to pass on your kind words to the team. Best regards, Louise
The engineer must’ve thought I was senile
This was the second visit to have the annual boiler service as the first one was cancelled because of the heat. I had a txt message at 8.30am to say that the engineer (Paul Robert) was on his way & would be with me shortly. He arrived at 10.15am, & said it was due to traffic, he took photos of the outside motor but never made any attempt to clean it!! He then went upstairs to the lift (where the boiler is, not my idea of putting it there) and came back down again approximately 20mins later stating it was all done!! I said to him that he couldn’t have done a full service in just 20mins as previous services had always taken at least an hour to an hour & half. He said he couldn’t do some part of the service (that involved draining the water) because he was worried that the bucket would fall through the flooring as my loft is not boarded. I would love my loft to be boarded but I am a pensioner (76yrs) and only have a pension to live on. I said to him that I’ve had the boiler there for 10yrs and no-one had ever complained about it, I’ve even had female engineers come & carry out the service & managed it. He stood looking at me for while & said “oh, I have a collapsible bucket I could use” he went out to his van & just kept opening & shutting the side doors, looking in different bags etc, generally just wasting time. He then came in with a “normal” bucket & then come back down with some dirty water in it (so it definitely needed doing) I then said to him, “have you tested the radiators” he said “yes” I said “where did you find the mobile unit that you turn the radiators on & off” he said, “oh I did it from the boiler, & only did it for a little bit otherwise you would have cooked if I had left them on any longer” I said to him “I’ve already checked the radiators & they are stone cold” so I don’t believe that he did what he said he did!! On top of that, he has left me with NO PAPERWORK!! Perhaps he thought because I was “old” I wouldn’t have a clue, I am so angry as it seems since Robert Heath has taken over the servicing nothing runs smoothly anymore.
15 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for bringing this to our attention. We’re sorry to hear that your experience did not meet the standards we aim to deliver. We take all feedback seriously and would appreciate the chance to look into this for you. Please contact us at cs@robertheath.co.uk or give us a call on 0333 014 1000 so our customer care team can review what happened.
First Class Company!
We had a new boiler fitted this morning. Absolute excellent service from first contact to book the boiler fitting, through to the installation. I think the guys name was Nathan. First Class job. He worked clean & was very polite and friendly. He cleaned up after he had finished, left no mess at all. He explained how the new boiler worked before he left. Lovely chap, no complaints at all. Excellent job all round. Would highly recommend. ⭐️⭐️⭐️⭐️⭐️
15 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to share your review! We’re delighted to hear about your positive experience with our team. Delivering reliable, quality service is always our top priority, and your feedback means a lot to everyone at Robert Heath Heating.
Engineers were helpful and polite
Engineers were helpful and polite. Would recommend Robert Heath Heating.
15 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to share your review! We’re delighted to hear about your positive experience with our team. Delivering reliable, quality service is always our top priority, and your feedback means a lot to everyone at Robert Heath Heating.
Friendly man, good service.
What a lovely, patient, friendly fella. He was clean, experienced and thorough.
He let me know when he was close to arriving too.
15 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to share your review! We’re delighted to hear about your positive experience with our team. Delivering reliable, quality service is always our top priority, and your feedback means a lot to everyone at Robert Heath Heating.
Nice operative that came and was very…
Nice operative that came and was very professional quick and efficient in his work
15 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to share your review! We’re delighted to hear about your positive experience with our team. Delivering reliable, quality service is always our top priority, and your feedback means a lot to everyone at Robert Heath Heating.
Very helpful and professional
Very helpful and professional. So pleased with my new boiler. Would highly recommend!
14 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to share your review! We’re delighted to hear about your positive experience with our team. Delivering reliable, quality service is always our top priority, and your feedback means a lot to everyone at Robert Heath Heating.
Robert dyer’s engineer lies
Terrible grid came out told me we had a gas leak at the O2 alarming then 11.30 am engineer lied to company saying he spoke to me and I cancelled not true also someone else as home waiting but nobody knocked. Then found out the job was cancelled from their end so had to rebook to be told sometime tomorrow I have a disabled adult at home but nobody cared very upset
15 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for bringing this to our attention. We’re sorry to hear that your experience did not meet the standards we aim to deliver. We take all feedback seriously and would appreciate the chance to look into this for you. Please contact us at cs@robertheath.co.uk or give us a call on 0333 014 1000 so our customer care team can review what happened.
Engineer came to service a Worcester…
Engineer came to service a Worcester greenstar combi boiler , its a housing association house have had the same company come out for years . Yet again the condense trap wasn't cleaned , it hasnt been cleaned for 2 years . The burner and heat exchanger were not inspected , they never have been . They should have been by now as the boiler is about 10 years old , Worcester advise it be done every 4 or 5 years . A visual inspection inside the boiler took less than 30 seconds . The tightness test took about 2 mins when the gas safe regs state it should take 4 . Absolute shoddy cowboy outfit
15 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for bringing this to our attention. We’re sorry to hear that your experience did not meet the standards we aim to deliver. We take all feedback seriously and would appreciate the chance to look into this for you. Please contact us at cs@robertheath.co.uk or give us a call on 0333 014 1000 so our customer care team can review what happened.
The gentleman who came today was very…
The gentleman who came today was very polite and efficient
15 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to share your review! We’re delighted to hear about your positive experience with our team. Delivering reliable, quality service is always our top priority, and your feedback means a lot to everyone at Robert Heath Heating.
The gentleman was polite and timely.
The gentleman was polite and timely.
15 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to share your review! We’re delighted to hear about your positive experience with our team. Delivering reliable, quality service is always our top priority, and your feedback means a lot to everyone at Robert Heath Heating.
Clean work and polite.
15 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to share your review! We’re delighted to hear about your positive experience with our team. Delivering reliable, quality service is always our top priority, and your feedback means a lot to everyone at Robert Heath Heating.
quick, efficient, helpfull…
Did everything quickly and efficiently and even advised me what to do to rectify a non working bathroom rad. Thank you. Tk
15 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to share your review! We’re delighted to hear about your positive experience with our team. Delivering reliable, quality service is always our top priority, and your feedback means a lot to everyone at Robert Heath Heating.
Reply from Robert Heath Heating Limited
Thank you for taking the time to share your review! We’re delighted to hear about your positive experience with our team. Delivering reliable, quality service is always our top priority, and your feedback means a lot to everyone at Robert Heath Heating.
Kunel was excellent knowledgable & thorough
Kunel was excellent knowledgable, thorough and professional. He explained in layman's terms what he was doing and other system information.
14 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to share your review! We’re delighted to hear about your positive experience with our team. Delivering reliable, quality service is always our top priority, and your feedback means a lot to everyone at Robert Heath Heating.
Professional
Professional, knowledgeable considerate, polite describes the heating engineer from Robert Heath
14 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to share your review! We’re delighted to hear about your positive experience with our team. Delivering reliable, quality service is always our top priority, and your feedback means a lot to everyone at Robert Heath Heating.
Reply from Robert Heath Heating Limited
Thank you for taking the time to share your review! We’re delighted to hear about your positive experience with our team. Delivering reliable, quality service is always our top priority, and your feedback means a lot to everyone at Robert Heath Heating.
Heat pump
Steven was very polite and respectful of our new floor and took very care on his work today.
14 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to share your review! We’re delighted to hear about your positive experience with our team. Delivering reliable, quality service is always our top priority, and your feedback means a lot to everyone at Robert Heath Heating.
Very respectful and friendly engineer
Very respectful and friendly engineer.
Thank you,
14 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to share your review! We’re delighted to hear about your positive experience with our team. Delivering reliable, quality service is always our top priority, and your feedback means a lot to everyone at Robert Heath Heating.
Very friendly and helpful informative…
Very friendly and helpful informative reliable service thankyou
14 September 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to share your review! We’re delighted to hear about your positive experience with our team. Delivering reliable, quality service is always our top priority, and your feedback means a lot to everyone at Robert Heath Heating.
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