Robert Dyas Reviews 

56,006
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 16,483 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often finding them to be of excellent quality and great value for money, making their purchases very satisfying. Many people appreciate the wide range of items available. The staff consistently receive praise for being pleasant, helpful, and knowledgeable, providing efficient and friendly service both in-store and during delivery. However, some customers also noted issues with delivery services, experiencing significant delays, missed delivery dates, or items not being dispatched as expected. A few other people also felt that some products arrived damaged, were poorly made, or did not match the online description, requiring additional effort to resolve or make usable.

What people talk about most

Product

Customers generally report positive experiences with products, highlighting good quality and value, such as a... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising promptness and... See more

Staff

Clients share positive opinions on staff, consistently describing them as helpful, friendly, and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many finding the online ordering process... See more

Quality

People report ambiguous experiences with quality, with many reviewers praising products as good, excellent,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Customer service is very good and would have gotten a five star for the whole experience except for some prices which I thought were excessive. For instance who knew a bottle of methylated spirits... See more

Rated 4 out of 5 stars

Visited the local RD store as there are very few options in town centres these days. Staff were friendly and ready to help. The Kenilworth store isn't the largest so some products are not available bu... See more

Rated 5 out of 5 stars

We are very happy with our water filter jug. The water tastes much fresher and better, and we’ve noticed a real difference since we started using it. The quality is excellent, it’s easy to use, and we... See more

Rated 5 out of 5 stars

Thank you Robert Dyas another great product we have had two of these glass tables now so strong & toughened table glass 'big enough to seat 4 Comfortably around very sturdy would highly recommend... See more


Company details

  1. Electronics Store
  2. Kitchen Supply Store
  3. Lighting Store

Written by the company

Present on the high street since 1872, Robert Dyas is one of the oldest and most respected retailers in the UK. Offering everything from home appliances to garden furniture, DIY essentials to cleaning solutions, we pride ourselves on an innovative and diverse product range delivered with outstanding customer service.


Contact info

4.1

Great

TrustScore 4 out of 5

56K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(56,006)

15,082 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy in every way

Easy to order. Great price. Product exactly as described. Great quality. Delivery updates great and a 2 hr slot. Delivery drivers helpful polite and very happy to put it in the garden

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Bought two garden benches from here and…

Bought two garden benches from here and honestly, they are gorgeous. Easy assembly and instructions, plus information on how to care for them. Kept up-to-date with delivery etc , and all in all, cannot fault the product or the Company. Definitely recommend.

22 July 2026
Unprompted review
Rated 3 out of 5 stars

Delivery did not arrive on specified…

Delivery did not arrive on specified day. I waited in all day. I had to call customer services.
Product quiet marked but have kept as too much of a pain to return.
A little disappointed as it was not cheap.
I hope I have better luck next time!

31 July 2026
Unprompted review
Rated 5 out of 5 stars

The Sofa bed is perfect great value for…

The Sofa bed is perfect great value for money! A little hard but nothing that couldn't be fixed with a mattress topper if being used to sleep on as a guest bed. Aside from that very happy with it! And the delivery guys were superb and helpful.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Browsing

I was only browsing for ideas and ended up buying! So easy as everything was explained as how to care for the plants, where to position them and how much to water them…hopefully I can’t go wrong 🤞🏻

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Quality Outdoor Brolly Stand

This item arrived well packaged. It was relatively easy to assemble and looks fantastic in our garden. It holds the brolly in a safe and secure manner and we were pleased to see that it had been made in France... rather than the usual China. The original stand which was supplied with the brolly had failed and we are confident that this is more robust. Fingers crossed!

2 August 2026
Unprompted review
Rated 4 out of 5 stars

A straightforward process

A straightforward process. Easy to order, in store collection worked well.
The only reason I gave it 4 not 5 is that it originally showed in store collection on the 29th but when I went to order it said the 31st. I phoned the store and the central number but they said they couldn't do anything. In the end it arrived on the 30th though which was OK

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Wanted an egg chair for the garden

Wanted an egg chair for the garden, and used Google Lens to show me exactly the same chair on Robert Dyas website but listed as £50 cheaper and with free p+p. Delivered via courier 4 days later. Chair is exactly what I wanted, and was happy to save almost 20% on the list price elsewhere!

27 July 2026
Unprompted review
Rated 1 out of 5 stars

Website Stock Info Wrong - Wasted Journey

The Dyas website stock check information suggested that the Really Useful Boxes I wanted to order were in stock and available for pickup within an hour at the Farnham branch. I therefore ordered them and paid little attention to the email warning about waiting for "order ready" confirmation before setting out. I didn't "misread" the stock info as my wife also read it the same way as me. We wasted a journey. The order couldn't be seen by the Farnham branch when we arrived there. They took nearly a week to arrive. I accept that waiting for the order confirmation is fairly standard practice, but the website encouraging the contrary is misleading, if not unprofessional. Furthermore, I empathise with the frustrated branch staff who seemingly have reported this website inadequacy several times, all to no avail. There must have been many others who had similar experiences. Yet another company that can't get its IT sorted out.

30 July 2026
Unprompted review

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