Customer service is very good and would have gotten a five star for the whole experience except for some prices which I thought were excessive. For instance who knew a bottle of methylated spirits... See more
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Present on the high street since 1872, Robert Dyas is one of the oldest and most respected retailers in the UK. Offering everything from home appliances to garden furniture, DIY essentials to cleaning solutions, we pride ourselves on an innovative and diverse product range delivered with outstanding customer service.
Contact info
1 St George's Rd,, SW19 4DR, Wimbledon, United Kingdom
- www.robertdyas.co.uk
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great all round
great item - good price - looks fab in the kitchen - very quick delivery - thanks
Found everything I’m looking for
Found everything I’m looking for. Very helpful staff
Easy in every way
Easy to order. Great price. Product exactly as described. Great quality. Delivery updates great and a 2 hr slot. Delivery drivers helpful polite and very happy to put it in the garden
Bought two garden benches from here and…
Bought two garden benches from here and honestly, they are gorgeous. Easy assembly and instructions, plus information on how to care for them. Kept up-to-date with delivery etc , and all in all, cannot fault the product or the Company. Definitely recommend.
Delivery did not arrive on specified…
Delivery did not arrive on specified day. I waited in all day. I had to call customer services.
Product quiet marked but have kept as too much of a pain to return.
A little disappointed as it was not cheap.
I hope I have better luck next time!
Great value item
Great value item. Quality with extra features e.g. solar lights. Marginal assembly. Speedy delivery. Recommended.
Lindy was very professional helpful
Lindy was very professional and helpful with my account set up.
The Sofa bed is perfect great value for…
The Sofa bed is perfect great value for money! A little hard but nothing that couldn't be fixed with a mattress topper if being used to sleep on as a guest bed. Aside from that very happy with it! And the delivery guys were superb and helpful.
Lovely mirror.came packaged well and…
Lovely mirror.came packaged well and quick
Cast iron garden bench.
Good price. Easy to order online. Good communication re delivery and delivered on time by polite and considerate courier. Excellent service thank you.
Great product
Great product, easy to assemble. Fee delivery and good communication. Thank you
Browsing
I was only browsing for ideas and ended up buying! So easy as everything was explained as how to care for the plants, where to position them and how much to water them…hopefully I can’t go wrong 🤞🏻
Great Quality Outdoor Brolly Stand
This item arrived well packaged. It was relatively easy to assemble and looks fantastic in our garden. It holds the brolly in a safe and secure manner and we were pleased to see that it had been made in France... rather than the usual China. The original stand which was supplied with the brolly had failed and we are confident that this is more robust. Fingers crossed!
A straightforward process
A straightforward process. Easy to order, in store collection worked well.
The only reason I gave it 4 not 5 is that it originally showed in store collection on the 29th but when I went to order it said the 31st. I phoned the store and the central number but they said they couldn't do anything. In the end it arrived on the 30th though which was OK
Wanted an egg chair for the garden
Wanted an egg chair for the garden, and used Google Lens to show me exactly the same chair on Robert Dyas website but listed as £50 cheaper and with free p+p. Delivered via courier 4 days later. Chair is exactly what I wanted, and was happy to save almost 20% on the list price elsewhere!
Fantastic piece of garden furniture at…
Fantastic piece of garden furniture at a reasonable price.
Delivery well-exeuted.
Website Stock Info Wrong - Wasted Journey
The Dyas website stock check information suggested that the Really Useful Boxes I wanted to order were in stock and available for pickup within an hour at the Farnham branch. I therefore ordered them and paid little attention to the email warning about waiting for "order ready" confirmation before setting out. I didn't "misread" the stock info as my wife also read it the same way as me. We wasted a journey. The order couldn't be seen by the Farnham branch when we arrived there. They took nearly a week to arrive. I accept that waiting for the order confirmation is fairly standard practice, but the website encouraging the contrary is misleading, if not unprofessional. Furthermore, I empathise with the frustrated branch staff who seemingly have reported this website inadequacy several times, all to no avail. There must have been many others who had similar experiences. Yet another company that can't get its IT sorted out.
He left it exactly where i asked for it…
He left it exactly where i asked for it to be left.Perfectly happy with the service
I would like to have a written…instruction sheet
I would like to have a written instructions
With the greenhouse as it would have been much easier other wise Ian happy with the greenhouse is it possible to have them sent to me please
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