I spoke with 2 different people, Kayla and Megan. Kayla was very reassuring, and explained the process. I was also very pleased when Megan answered my additional questions after I started the claims p... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is a wonderful company. I travel frequently, usually internationally, as a guest lecturer on cruise ships, and the Travel Pro policy is affordable and provides good coverage. In the years I've be... See more
Company replied
I needed to cancel because my traveling companion was ill. I dreaded dealing with the insurance company. My last experience with another travel company was awful. Great surprise with RoamRight. Wha... See more
Company replied
I called the toll free number twice. Once to get a better understanding of benefits — I spoke with Lori. The second time was to purchase two packages (1 each for me and my sister). On this call, I w... See more
Company replied
Company details
About Arch RoamRight
Written by the company
Arch RoamRight is a provider of global travel insurance, including trip cancellation and emergency medical plans. Arch RoamRight’s domestic and international plans cover leisure and business travelers, vacation and adventure travelers, and students and group travelers.
Arch RoamRight plans are underwritten by Arch Insurance Company, an A+ rated, market-leading specialty insurer. Venture farther and travel smarter with RoamRight.
What is Travel Insurance?
- Reimburses some or all of your travel costs if your trip gets interrupted or cancelled,
- Pays for medical expenses that your primary insurance doesn't cover,
- Reimburses you for lost luggage,
- Helps you with problems you encounter while you travel,
- And much more.
Arch RoamRight Details
Written by the company
Money-Back Guarantee
At Arch RoamRight, customer service and satisfaction are of utmost importance to us. After all, our goal is to provide you with protection during your travels.
Your satisfaction is important. That’s why we offer a money-back guarantee*, which allows you to cancel your travel insurance plan within 14 days from your effective date of coverage** or before your scheduled departure date, whichever comes sooner.
Arch RoamRight will refund all of your premiums paid if you cancel coverage within the time specified, provided you have not already filed a claim under the travel insurance plan.
All cancellation requests must be submitted in writing. You can email your request to customerservice@roamright.com.
*Not available to residents of New York and Washington.
**Residents of Indiana have up to 30 days from the effective date of coverage.
Contact info
Executive Plaza IV, 11350 McCormick Road, Suite 102, 21031, Hunt Valley, United States
- 1-800-699-3845
- customerservice@roamright.com
- www.roamright.com
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Travel Insurance Purchase
I called the toll free number twice. Once to get a better understanding of benefits — I spoke with Lori. The second time was to purchase two packages (1 each for me and my sister). On this call, I was assisted by Cory. He was polite, professional and very clear in his explanation of what to expect moving forward (communication).
20 July 2026
Unprompted review
Reply from Arch RoamRight
Joy,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
She was very helpful
She was very helpful. Answered all questions, and when not sure of answer, went to her superiors and gave me a replay without bein on hold too long. Very nice and patient.
20 July 2026
Unprompted review
Reply from Arch RoamRight
Arlene,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
The customer service representative was…
The customer service representative was so helpful and easy to understand. She was very thorough and explained my policy and very informative.
16 July 2026
Unprompted review
Reply from Arch RoamRight
Linda,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Excellent customer service from Cory at RoamRight
During a 50-minute phone conversation, Cory patiently answered my many questions regarding RoamRight's coverages. He was friendly, knowledgeable, and provided the detailed information that I was seeking.
16 July 2026
Unprompted review
Reply from Arch RoamRight
K.,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Megan was very helpful and efficient
Megan was very helpful and efficient. I got my request right after I spoke with her.
13 July 2026
Unprompted review
Reply from Arch RoamRight
Victor,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Helpful Human!
Customer service representative was very helpful and dedicated to help me get an answer to my question. She was also very friendly. I also appreciated not having to navigate an aggravating phone tree and ESPECIALLY happy to not have been pawned off on an AI chatbot!!!
10 July 2026
Unprompted review
Reply from Arch RoamRight
Vanessa,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
good service
10 July 2026
Unprompted review
Reply from Arch RoamRight
Chetan,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Cory took the time to explain all… He is GREAT!
Cory took the time to explain all option to me. Also research ideas to meet my specific needs. Sent me a second quote to consider. I ended up booking the original complete coverage given my discussions with Cory. He is great! Thank you.
9 July 2026
Unprompted review
Reply from Arch RoamRight
Adolphine,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Travel with ease with Arch Roam Right
Every time I call for help or information, the staff of customer service are so friendly and accommodating. They are so patient and helpful in understanding your needs for your travel.
6 July 2026
Unprompted review
Reply from Arch RoamRight
Grace,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Would be nice to make some money
9 February 2026
Unprompted review
Reply from Arch RoamRight
Susan,
Thank you for reaching out to us. We'd like to understand more about your experience and obtain more information about your review. When you have a moment, please send an email to customerservice@roamright.com so we can review your case in more detail.
Regards,
The Arch RoamRight Team
Always impressed by the professionalism…
Always impressed by the professionalism of ArchRoamright representatives.
1 July 2026
Unprompted review
Reply from Arch RoamRight
Paul,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
They give on time calls when its…
They give on time calls when its necessary
30 May 2026
Unprompted review
Reply from Arch RoamRight
Malc,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
I was able to complete our travel…
I was able to complete our travel insurance for our month long trip to Europe. Thanks to our travel agent for providing the link to the company. We've traveled with RoamRight since 2019 for all our cruises.
26 June 2026
Unprompted review
Reply from Arch RoamRight
Kurt,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Claim processing was quick and efficient
The agents were informative, knowledgeable, and helpful, and our travel insurance claim was processed most expeditiously.
26 June 2026
Unprompted review
Reply from Arch RoamRight
Larry,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Kayla was on point
Kayla was on point, clearly explained my inquiries. The entire phone call was pleasant and informative.
23 June 2026
Unprompted review
Reply from Arch RoamRight
Hello,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Great Customer Service
Cory, the customer service representative was great. He was thorough explaining all changes and confirming additional information needed to ensure that I was fully covered.
17 June 2026
Unprompted review
Reply from Arch RoamRight
Pattie,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Cory is an asset to your team
Cory is an asset to your team.
—He took the time to listen and understand the urgency of our request for written documentation of the travel insurance policy for our trip with Gate 1 travel. —Immediate receipt of the documentation email was essential for Father JC to get the necessary visa to be able to take our trip.
—Cory was professional and customer focused.
THANK YOU
16 June 2026
Unprompted review
Reply from Arch RoamRight
Karen,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Kayla was very helpful and got me…
Kayla was very helpful and got me exactly what I requested. She was precise and professional. This makes me feel confident in the insurance plane we purchased.
16 June 2026
Unprompted review
Reply from Arch RoamRight
Elizabeth,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Easy
The easiest, most effecient interaction with a customer service agent in a long time. Simply the best! Renewing was simple and agent answered all questions quickly.
15 June 2026
Unprompted review
Reply from Arch RoamRight
Steve,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Very good service
Very good service. Lori explained everything very succinctly. Well done!
15 June 2026
Unprompted review
Reply from Arch RoamRight
Doug,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
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