I spoke with 2 different people, Kayla and Megan. Kayla was very reassuring, and explained the process. I was also very pleased when Megan answered my additional questions after I started the claims p... See more
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Review summary
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What people talk about most
Reviews shaping this summary
This is a wonderful company. I travel frequently, usually internationally, as a guest lecturer on cruise ships, and the Travel Pro policy is affordable and provides good coverage. In the years I've be... See more
Company replied
I needed to cancel because my traveling companion was ill. I dreaded dealing with the insurance company. My last experience with another travel company was awful. Great surprise with RoamRight. Wha... See more
Company replied
I called the toll free number twice. Once to get a better understanding of benefits — I spoke with Lori. The second time was to purchase two packages (1 each for me and my sister). On this call, I w... See more
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Company details
About Arch RoamRight
Written by the company
Arch RoamRight is a provider of global travel insurance, including trip cancellation and emergency medical plans. Arch RoamRight’s domestic and international plans cover leisure and business travelers, vacation and adventure travelers, and students and group travelers.
Arch RoamRight plans are underwritten by Arch Insurance Company, an A+ rated, market-leading specialty insurer. Venture farther and travel smarter with RoamRight.
What is Travel Insurance?
- Reimburses some or all of your travel costs if your trip gets interrupted or cancelled,
- Pays for medical expenses that your primary insurance doesn't cover,
- Reimburses you for lost luggage,
- Helps you with problems you encounter while you travel,
- And much more.
Arch RoamRight Details
Written by the company
Money-Back Guarantee
At Arch RoamRight, customer service and satisfaction are of utmost importance to us. After all, our goal is to provide you with protection during your travels.
Your satisfaction is important. That’s why we offer a money-back guarantee*, which allows you to cancel your travel insurance plan within 14 days from your effective date of coverage** or before your scheduled departure date, whichever comes sooner.
Arch RoamRight will refund all of your premiums paid if you cancel coverage within the time specified, provided you have not already filed a claim under the travel insurance plan.
All cancellation requests must be submitted in writing. You can email your request to customerservice@roamright.com.
*Not available to residents of New York and Washington.
**Residents of Indiana have up to 30 days from the effective date of coverage.
Contact info
Executive Plaza IV, 11350 McCormick Road, Suite 102, 21031, Hunt Valley, United States
- 1-800-699-3845
- customerservice@roamright.com
- www.roamright.com
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 2 weeks
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Arch RoamRight denied our claim when the trip company cancelled the trip
This was the first time we ever took travel insurance. We booked a Germany Bike and Barge trip and their website recommended Arch RoamRight. The Bike and Barge trip was cancelled because of the low level of the Rhine River due to the Europe drought which also led to low bookings for the company. We filed a claim with Arch RoamRight to cover the cost of our airfare and 3 nights worth of hotels. Our claim was denied because "low bookings" is not a valid cancellation reason. What? Our trip was cancelled! Why does the reason why the company cancelled the trip have anything to do with whether our claim is honored? We are very disappointed in Arch RoamRight.
10 August 2026
Unprompted review
Reply from Arch RoamRight
Roberta,
Thank you for reaching out to us.
Travel insurance is a named peril insurance, meaning only covered events outlined in your policy are insured. Unfortunately, your circumstance did not meet a covered reason under your policy.
We understand you are disappointed with the outcome, however, we are required to adjudicate claims according to the terms of your policy.
If you have any further questions you can contact us at 800-699-3845.
Regards,
The Arch RoamRight Team
Cory was very helpful and knowledgeable…
Cory was very helpful and knowledgeable and friendly
14 August 2026
Reply from Arch RoamRight
Mike,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Reply from Arch RoamRight
Hello,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
timely response
11 August 2026
Unprompted review
Reply from Arch RoamRight
Tammi,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
The rep was very accommodating and kind…
The rep was very accommodating and kind I appreciate the great service
12 August 2026
Unprompted review
Reply from Arch RoamRight
Emily,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Your team has been outstanding since…
Your team has been outstanding since the start of my claim/case. Thank you!
12 August 2026
Unprompted review
Reply from Arch RoamRight
Bobby,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Great customer service
Helpful, friendly service…very efficient and thorough!
12 August 2026
Unprompted review
Reply from Arch RoamRight
A.,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Kayla is excellent.
11 August 2026
Unprompted review
Reply from Arch RoamRight
Adrian,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Kayla was friendly, knowledgable, and super helpful.
Kayla was friendly, knowledgable, and super helpful. Thank-you for having someone that communicates well and knows how to help! Gate1 picked the right company to work with.
11 August 2026
Unprompted review
Reply from Arch RoamRight
Max,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Brenda is a valuable asset for your company
Brenda was extremely helpful and thorough in her explanation of our policy choices. This helped to clarify our decision.
5 August 2026
Unprompted review
Reply from Arch RoamRight
Richard,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Cory was pleasant to work with
Cory was pleasant to work with. He was very knowledgeable about our issues and provided clear responses. He was also very patient with us as well and made sure all of our questions were answered.
4 August 2026
Unprompted review
Reply from Arch RoamRight
Yvette,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Lorie is very helpful
Lorie is very helpful. The renewal of my annual policy is done efficiently. Lorie gave me warning that this is my last renewal of the annual policy with RoamRight due to my age. So I have one year to think about what to do after this policy expires.
4 August 2026
Unprompted review
Reply from Arch RoamRight
Esther,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Cory provided outstanding customer…
Cory provided outstanding customer service and answered all my questions and made me feel comfortable in making my choice
3 August 2026
Unprompted review
Reply from Arch RoamRight
Robert,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Your service rep was very knowledgeable…
Your service rep was very knowledgeable and kind. She answered allour questions, explaining the details of the plan. She quickly entered our information, and sent us our planing just a fewminutes!
31 July 2026
Unprompted review
Reply from Arch RoamRight
Kathleen,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Experience with Arch
Isabel was very courteous and knowledgeable. She listened answered all my questions patiently. She is kind of employee a big reason for your company’s reputation and business. Thanks
27 July 2026
Unprompted review
Reply from Arch RoamRight
AnilKumar,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
The agent had everything together and…
The agent had everything together and was easy to apply and pay.
27 July 2026
Unprompted review
Reply from Arch RoamRight
James,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Cory was very thoughtful and explained…
Cory was very thoughtful and explained your insurance program throughout our conversation. He is an asset to your team
24 July 2026
Unprompted review
Reply from Arch RoamRight
Debi,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
excellent customer service
My experience with Arche was amazing. We received our refund of trip expense promptly with no difficutlies.
18 June 2026
Unprompted review
Reply from Arch RoamRight
Liz,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Our agent KAYLA
Our agent, Kayla, was very helpful, knowledgeable and awesome to work with. It was a pleasure doing business with your company…. Thanks to Kayla.
20 July 2026
Unprompted review
Reply from Arch RoamRight
Cathy,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Isabel was polite, efficient and knew exactly how to help me with my concerns.
Isabel was efficient and polite. She knew exactly how to help me and we were able to get the paperwork needed.
20 July 2026
Unprompted review
Reply from Arch RoamRight
Becky,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
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