Roadie Reviews 

I wish I could get better orders in town, most of them are out of town and not worht it, but I like it so far

The gigs are good, but waiting time is long.

Haven’t been getting orders for 2 going on 3 days. According to them it’s because I have low ratings but I have 3 stars and never had an issue on any of my deliveries. The worst part is I just started and was thinking about making this my main gig but I’m discouraged now.

Good Application

I enjoy that there are blocks now! I’m very grateful to be considered for guaranteed pay.

However, I found out that Roadie pay is calculated by already assuming you’re going that way. Which I believe causes drivers to lose money. If the pay for gigs were higher and we didn’t depend on people tipping (most of the time they don’t) to raise the gig pay, Roadie might have more drivers. A lot of us are going out of our ways and sometimes end up in different states. We then aren’t paid [enough] for the drive back to where we came from.

There have been a couple of times where I pulled up to the warehouse and drivers cancelled their blocks on the spot because “it’s not worth it”. One driver was telling me he had 100 deliveries to do the other day and didn’t think the pay was enough to do it again. I believe him because if you don’t have a full tank of gas when you start, you’re sometimes just making money back to be able to fill your tank back up. For example, someone can have a gig for $110 but end deep in VA from Maryland and have to drive back to Maryland. So then they’re only making $20.

I also believe we should have the option (maybe toggle) to have our route end back where we picked up the gig from due to majority of drivers needing to go back in that area.

I also think it would be great if Roadie offered “missions” like GrubHub, DoorDash, or instacart. “If you complete one block then ___” maybe guaranteed pay, higher paying block advantages, or first pick to high pay offers on AutoMatch. Or “If you get 4+ star ratings on this block or gig then____”. I think having incentives or ways drivers can earn money bonuses (say $20-$40) would make a huge difference and motivate the population that uses Roadie. Or maybe even a “thanks, I’ve seen you’ve been active on Roadie! Here’s a $60 (just an example) bonus”. I know it would really change someone’s day/life/mindset!

To go along with this, I think there should automatically be higher paying gigs when the weather is bad. Or if it’s super busy and warehouses need drivers, you can raise the pay or offer $2 extra when we complete 5 deliveries..per 5 batch delivery. It’ll add up! Drivers know that.

Roadie could also include an alert about weather in the area to ensure drivers know that conditions may change and double check they want to continue driving.

I really hope this is going to be read and taken into consideration because Roadie really is a great app, I think it just needs a little shaping.

Also, if someone signs up for a block and there are no more deliveries to be given out, I think (such as Amazon Flex), Roadie should pay the driver the guaranteed earnings or even half of what they were guaranteed for their time and gas.

I don’t know Roadie’s budget for anything of course but I know lots of people use Roadie to get their packages shipped/delivered and that’s pretty awesome.

I enjoy helping the community by delivering goods, especially the elderly. This platform allows me to earn some income while ensuring they have their prescriptions, as most of my gigs are from Cvs. We live in the second smallest city in Virginia so I understand why the gigs are infrequent. It would be great to have more opportunities. I usually get 6 to 8 offers a week (in my city.) My only complaint is receiving offers for Roanoke, which is almost 2 hours away. And there should be a way to contact the customer before we arrive because there are so many places without service in this area.

It - TAKES SO DAMN LONG TO RECEIVED AND CONFIRMED AN Assignment from the Apps Platform. Need to be Address ASAP!!

The app needs a little bit of fine tuning with certain aspects of making deliveries but it’s workable obviously lol. I went through around 6 different people over about 6 months of needing my old phone number deleted from the 2 part verification until Victor from customer service was the one who fixed my issue and I can’t praise him enough! Thanks again Victor!!!

I would like to provide feedback regarding the shift reservation process in Roadie. When a driver taps on an available shift, the system makes us wait up to 15 minutes before letting us know whether we were awarded the block. During that entire time, we are unable to reserve other available shifts, even though we don’t know if we’ll actually get the one we selected. If I tap on a shift, it already means I want to accept it. There shouldn’t be such a long waiting period just to receive a yes or no. This process wastes valuable time and often causes drivers to miss other available blocks while waiting for a decision. An instant confirmation—or at least a much shorter response time—would make the experience far more efficient and fair for drivers. It would reduce frustration, improve productivity, and help ensure available shifts are filled more quickly. I hope you will consider improving this process for the benefit of all drivers. Thank you for your time and consideration.

Roadie is a decent app but has a lot of GPS pin issues. Also would like to be allowed to pick up more deliveries. If I have a few deliveries from say home Depot inside my vehicle allow me to take CVS pharmacy deliveries in the same area it's extra money for the drivers and more deliveries for you.

You guys need a phone line for people to call.The chat takes too long and they are slow to respond and we have to wait until someone is found and that can take any where from 1-30 minutes. I had to cancel a order to get out of it and that effected my stats, because there was no one available to assist me.

It’s hard to get the high paying gigs it’s like

I’m happy doing Rodie XD Routes
But there is something that I think it’s will help the drivers identify when doing deliveries could be a RoadieXD vest

Great app.....only compliant is the lack of a timely response from support

I enjoy seeing all the customers that I've been taking care of before Roadie took over. I worked for another company that did this. I enjoy helping and this service is needed
I wish the pay was better...gas prices are high !!!

The deliveries are great. Would like to see better pay due to gas cost. Would like to experience more back to back delivery

My account has been deactivated with no explanation whatsoever. I am clueless and when I emailed support they responded but I have yet to receive an answer regarding why my account was deactivated in the first place. This is disappointing and disturbing because you made the same mistake a few months ago and I suffered financially and I received $70 as a conciliation with an apology. I am nearing 4000 deliveries. for this company and was just on a Driver panel YESTERDAY giving feedback to you to make the company better

This very disheartening to say the least and the fact that I have recommended this company to many people and this is the thanks I get. This is the second time this inconvenience has happened hence the reason for the two stars. I actually like and enjoy the platform but this is getting ridiculous.

Don’t pay enough 20 min rides be8$ gas to high for them type of offers sorry

Better details on what is being delivered

Rates are too low and the on-time stat is irrelevant if the products get delivered and the customers are happy. You want priority but you pay like you don’t care when it arrives. Expedited service requires premium pay not $0.50 per mile. Also your algorithm is botching Walmart orders and blocking vehicles that can fit the offer from even making an offer. This is probably the 10th time I’ve informed you of that issue with product dimensions being miscalculated by the algorithm and exaggerated effectively blocking many drivers from being able to take those orders.