Road Angel Group Reviews 

My annual renewal went swiftly and efficiently. I have used Road Angel for over 15 years. Great Company

Gopal of the Customer Services team was brilliant. Polite, efficient and effective, he liased with the technical team to have the unit sent back for repair. The experience could not have been better. Many thanks.

Awful customer service if something goes wrong.
Had the early road angel unit and bought the new pure sync.
It didn't work well with my phone or car as I have patchy signal in my area and because it relies on that, it would never work properly.
Car was stuck in a garage being repaired so I couldn't return in within the 30 days. Useless dash-mount came unstuck.
Customer services a joke and very unhelpful. Avoid

I needed help in connecting my iPhone with the Halo Pro in my car. Manoj was very professional in dealing with me,(an 84 years old wrinkly), and was extremely patient while talking me through the procedure. I certainly couldn't have done it on my own!

Called the support line and dealt with Gopal - what a star, got my issues sorted (issues I'd largely caused by me moving my subscription around). Really appreciated the help.

In terms of product feedback - I bought a Sync which I couldn't get working in my main car, from what was happening it looks like the Sync is using the phone's GPS signal - when it worked it was great, it just wasn't reliable, flipping out every 15-20 mins and seemingly very direction sensitive (think this is down to the car - time will tell, see below). I decided to try a Pure thinking I could move the subscription over - alas no, when it arrived I found I had to purchase another subscription...bit the bullet and went with that, it works massively better in my car, only challenge is the wiring - the hardwire kit I bought for the Sync doesn't fit the Pure.

Now trying the sync in my other car as it's otherwise just sitting there with a subscription gathering dust, hopefully the first issue was down to the car/phone's GPS signal and not the device.

Really great product in terms of the 'when it's working' capability but OMG those subscriptions cost a lot of money - particularly when you have more than one device - will see if I can swallow the cost of both come renewal time.

Lastly, I also bought a dash cam - the process of trying to find an installer through you was challenging, I am still on the hunt as I want someone who will do the job properly but not charge the earth. I was expecting to be able to find an approved installer but it doesn't seem that simple.

The Halo vision 3 box contain no instructions. It was not clear which Halo app to install (we needed road angle app with blue line) and even after doing so I had to sped 30 mins with help line to get camera connected to the phone. English was not the first language of the support helpline staff, but they were very helpful. The Camera does not fit well over the mirror and some of the camera footage is blocked out by the mirror mount. The mirror camera plays back some recording footage when you start up the car instead of allowing the rear view mirror. I would reconsider purchase purchasing this product.

After enduring the worst customer service experience with Road Angel, Manoj completely restored my faith in the company. His professionalism, clear communication, and genuine commitment to resolving my issue turned everything around. Manoj not only fixed the problem swiftly but also regained my confidence in Road Angel’s customer service.

I changed my previous Dash Cam to a Road Angel Halo front and back and what an improvement. Excellent video day and night whatever the weather it is spot on
I must also mention Alex for the help and guidance given to me in purchasing it he is very knowledgeable
David G

Have dealt with Ady several times. Always helpful... always sorts it out. Top customer service. He us why I keep buying Road Angel products. Thanks again.

Good customer service from the UK based office so I've upgraded the rating. I've had an upgraded model fitted (Ultima) and it seems to suit my car and phone. I'm now able to access both cameras via my phone, which I couldn't do before. I can also disable the parking mode easily when my car is on my enclosed drive. No more "rear sensor abnormal" messages hopefully. 🤞

Have had issue after issue with my Road Angel Halo Pro. Continually have a message "rear sensor abnormal" when I am driving and it's so distracting. Every time I email I get the same advice but surely I shouldn't have to resort to resetting the device every time I get in the car. Plus it lasts a few miles and then I get the same message about the rear sensor. I have phoned too but they cut me off if I go off script. The app is also rubbish and I can't view anything from the cameras. I have asked for a refund, to be told to approach Halfords.
I have already sent it back once but am not willing to do this again as I have no confidence in this device.

Dash cam is absolute junk. Should have bought a nextbase.

Works when it feels like. Records footage when it feels like.

Halo dashcam arrived promptly, and easy to set up. Unfortunately it stopped working in a few weeks. Contacted customer support and Gopal did a fantastic job helping me manage the situation. Eventually sent me a replacement part which resolved the issue.

After some back and forth the issue was finally resolved so only fair to update the experience to reflect the 'closed' status.

Purchased RA halo pro (with Halfords fitting) October 2025.
Was fitted at Halfords with no home fitting option.
Halfords did not test after fitting as they didn,t have the app which is needed as there is no screen on halo pro.
After installing app it was found that rear camera image on phone was very dark and unable to read a number plate no matter how close.
Went back to Halfords after speaking to customer service.Was told that it was the angle of rear windscreen combined with slight manufacturers tint.Same angle and tint in front windscreen which was ok.
Sent downloaded video of dark image to R A ,was told to do various things to correct fault.Did not work.
Eventually RA sent me new rear camera.I had to fit it myself (after paying for inclusive fitting).
This was the problem,now resolved.
Whole frustrating saga took a month of unwanted hassle.

I had issue with ad card, did report it and Gopal was very kind and sorted out the replacement for me.

Thank you,Gopal
Abdul

Brought the halo guardian dash cam and whilst the camera is ok on recording it doesn’t show the speed stamp (something needed for business purposes) customer service email once every blue moon when speaking to Gopal Kendapadi and still haven’t resolved the issue

Bough the camera in October from Currys after my old camera gave up...waste of money....road angel halo drive 2. After trying 3 memory cards, 2 of them official road angel cards and various ways of formatting ...it only records in park mode and does nothing when driving. Customer service is useless so now I'm stuck with a camera that is pointless...these cameras do not work out of the box and are really poor ...tell me how it can record in park mode but not when driving and their is no option to turn on loop record as it's automatic .

I needed some spare stickers for the base of the Pure one. Manoj Choudhary arranged to send me some foc.
Very good service, I am pleased with the device, it works well and once you get all the settings to suit yourself it works perfectly.

This is a follow up to my review on the 9th December 2025.

After posting my customer service experience here, I was called by a senior UK based management team member who was extremely helpful.
He clearly explained the issues and went above and beyond to resolve my problems, I cannot thank him enough. It is a shame the office offshore wasn’t able to be as helpful, but as I understand it, he was going to speak with their management team and advise further training.
I believe this was the case as subsequant communication with the offshore customer service management has been flawless.

Thank you again…

I bought the unit but could not login as it asked for password so phoned a spoke to Alex Mangli who was one of the customers service he explained that the security rules have changed and you need do do this which he explained while on phone this allowed me to connect properly very politely and clear great service and fantastic product so happy