Road Angel Group Reviews 

Road Angel Pure1
Excellent product and excellent customer service

Poor product and endless broken promises.

2 weeks after purchase, is was told by road angel support the Halo 4k, is an obsolete product, I asked why it's routing all it's data via china, and was told that's who makes it, and an update was arriving in later in 2025 to fix that. That never happened. The product itself, the camera is good, but that's it, the app is absolutely horrendous, and Road Angel aren't in any rush to fix it, just keep making excuses and telling customers to wait for some mythical update, which turns out was just a ploy to get them to wait until the end of their warranty return period. This company has no ethics.

Good device, reliable and good customer service from ADY

Great looking dashcam, absolutely shit software
Can't download videos easily at all or images, I wouldn't waste money on this again

i spoke to alex today and i was very impressed in the
way he spoke to me
thanks ever so much
steven white

Purchased a Pure Sync RA and been using it for a week now. Honestly very disappointed. It constantly looses BT connection and refuses to sync back up to my phone. Another issue is my phone gets extremely hot when using it in conjunction with the RA. The phone is doing all the heavy lifting here and feel that the RA is just a screen with a BT connection to your mobile device. I would not recommend it and will not be paying my next subscription. Honest opinion!

Update 04/2026
Halo ultima issues with G sensor and voice control(both do not work)
We will see how they handle this.
If support will be positive I will increase review.
If fail to help decrease.
But its very bad when 3 of 4 devices have an issues!
Failure rate 66% it rised to 75%

I upgraded my Road Angel Halo Pro to Halo Ultima with two RABP8000 battery packs (£149 each).4k video-but download of video take longer-expected as front files are bigger.
One arrived faulty and the replacement(another order) was the same — both show full when connected but behave flat when disconnected.
None of the three boxes included manuals and I could not find them online.

I returned all three using the provided label and have been refunded for the first item (4 days since posting-quicker than expected).
Review may slightly decrease (not rise) if refunds for the remaining two units will be problematic - if using the same label for two separate drop-offs may case issues?
I would also appreciate a goodwill gesture or warranty extension given-I would keep good device to test it if warranty extended.

If review would be for
RABP8000-it would be 2 stars max for good return process only(otherwise one).
If that would be review onky for dashcams -it woudl be 5 stars.
Review must be fair so 4 star as overall experience with company.
2 dashcams works good and 3 years warranty on dashcam is brilliant for peace of mind.
Website need update as after registering devices it does not show warranty left,only device.
Road angel support: please not only reply to this review-contact customer directly.
Otherwise its useless excersise.
I did requested from Trust pilot way to replay to companies customer support as they always replay "copy paste promising support but there is no way to replay to them without explaining again the issues".
Give customers some reference to use when contacting after replay.

This company have the gloss and talk but when it comes to resolve is a different matter. I purchased a 2nd battery pack for my partner which proved to be faulty it had no instruction manual. The customer service was ok, but they would have a problem understanding the issue even though it was a simple one, so the unit would charge but as soon as you took the power supply out after 6 hours of charging it was dead and I know it should have worked cause I had bought the same unit 2 weeks before with no problems. So I returned the unit back to them hoping I would get a new replacement but that's not there policy. They will open it up and try fix it then send it back to you. So received the unit back which was meant to be a new unit according to the repair note, but in was in fact the one I had sent back with still the same problem, no user manual (If you have bought one without user manual look up blackboxmycar powercell 5 which is the same unit and has a downloadable manual). I had just spent about £500 pounds with them which I regret. Eventually got a refund when there trouble shouter stepped in

Just renewed my road Angel subscription and been with this for a number of years. I called them up and spoke with a Lady Called Donna she was very polite and very helpful this is how all customer service reps should be so its a big thank you to Donna from me

Very fast and easy to renewand great service from Donna as always

What can I say? Superb customer service from start to finish. I ordered the wrong wiring kit for a dash cam for a Christmas present. Called and spoke to Manoj, less than 10 mins later I recieved tracking for the correct kit and a returns label for the wrong one at no cost to me. Fantastic.

Very helpful efficient service

Alex was spot on thanks again.

Today I had a lengthy phone call with Road Angel as I was having difficulty setting up my new Pure Sync unit.
My call was handled by Gopal a customer support agent who I must say was extremely patient with me as at 77 and a Road Angel user for over 17 years
I am not as techy as many younger people.
He helped me through the process and all along continued with a very calm demeanor.
Thanks again Gopal your help was much appreciated,
regards Andrew Loch

Very helpful after sales service from Gopal ,who swiftly dealt with a small problem effectively.

Had a small issue with the set up - probably my fault. Rang Tech support and problem was easily resolved by Manoj. Very impressed so far with product and help!

Found the unit a bit tricky to set up but got there in the end.

Several things I have found on the Pure.

USB connector for car/home is the old style so had to buy the newer usb connector.

The box had a cigarette lighter charger. My car doesn’t have one!

The unit is 3/4 miles per hour out with my car on a continual basis. This is the difference between a ticket and no ticket so something is amiss on accuracy.

I have e mailed in several times to state the above and to request further information/discussing from management and nothing at all back.

In the last week the unit has given me 4 average speed camera notifications on roads where there are none.

Being ignored is horrible, it’s a request for help and several e mail requests to no avail.

I don’t like writing poor reviews but necessary in my experiences with this firm.

Would give 0 if I could absolutely horrendous service.

I ordered a dual back and front dashcam and paid 89.99 to get it installed at my home.

When the third party came out to install the dashcam, Road Angel had sent out the incorrect part.

The kind worker who was meant to install the dashcam contacted Road Angel more then 3x enquiring about the parts. I myself, contacted Road Angel multiple times about the part.

On all of these multiple occasions, Road Angel act as if they have no idea what is happening. They do not sent out the correct part, at one point someone told me it had been sent just for it to not had been sent. On multiple phone calls I keep getting told nothing will progress because nobody knows what I’m talking about. This is despite Road Angel being given the spec and other info of my car and it being their responsibility to give the correct parts in the hardwire kit.

Appalling service. When something goes wrong on their part they do not rectify it. They simply act as if they have no idea what’s happening. Ignorance is bliss I guess. I’ve asked for a refund and some compensation and I am still getting told someone will speak to someone and get back to me, and they never do.

Steer clear. Just buy off of a more reputable company like nextbase or garmin.

Road angel tech support very good once I explained isue. Upon proof of purchase a replacementbitem was dispatched to try and solve the issue. Gopal was helpful on sorting this matter out.

What’s the point of it users have to press button when they see a camera van or police to warn others well some maps does that for free. As far as not being able to connect the Angle is because your fonts are to big make them smaller on ya phone just to set it up. Works ok know good if your in country side and can’t get signal. Paying yearly prescription. For something others do for free is pointless to me… Only good thing I can say customers services are really helpful shame the product wasn’t up to scatch pressing a button while driving to report something is crazy