Riviera Travel Reviews 

Just returned from river cruise on the rivers Soane/Rhone which was very nice with excellent crew & food, given it was my fourth cruise with RT I knew what to expect except on this occasion the disappointment on day 1. We arrived on board after a 4am start at midday, on arrival the group asked if any food or drinks were available but was told NO & directed by the tour manager to restaurants some distance away, it was a blistering hot day & we were exhausted, it was the FIRST DAY of our EIGHT day holiday! Feeling cheated especially as day EIGHT we disembarked at 6.15am & only received a cardboard breakfast with a dry sandwich

Extremely helpful staff

The booking experience was excellent. The agent was very friendly and helpful, particularly in relation to resolving a particular issue I raised. Overall the whole process was concluded smoothly.

Easy and simple online booking procedure

Daniel dealt with our 2027 booking in a very professional, pleasant and understanding way. Answered any questions there and then.

Booking process was straightforward, Melanie P was able too find dates with availability of the cabin type we were looking for. The team were helpful when re-arranging the return flight to allow us a few extra nights in Porto.
The only slightly confusing thing was a "provisional booking" email (apparently automatically generated) which had the standard trip details, maybe this could have been stopped to avoid confusion,
Melanie was very helpful and knowledgable about the trips and options.
I hope the cruise itself matches the standard of the booking process.

The member of staff on the phone was very helpful and friendly

We booked a tour of Canada which included the Rocky Moutaineer train trip. From the moment we landed in Calgary the holiday started off well and were met by our tour guide Linda Schlamp who throughout the holiday was a fountain of information and a brilliant problem sorter. Our coach driver up til we left Banff for the train was Ken he got us to places of interest safe and sound, he managed to get the coach into some pretty narrow spots.The train staff were brilliant full of knowledge and so enthusiastic it made us feel the were there just for us thank you Ashley and Shamus not forgetting the chefs Rupert and Emma the food was fantastic. So thank you Riviera Travel for a very memorable 10 days we will always remember.

Exceptional service from Amanda. Friendly, knowledgeable, listened to our requests and delivered them. Would definitely book again with Riviera Travel. First class service.

Easy to talk to and understood what we were looking for very helpful and friendly

I just wanted to reaffirm that this Travel Company consistently go above and beyond!! I have just received a lovely surprise of a box of chocolates for my continued loyalty. I have been travelling for 50 years and I have yet to find a better tailor made tour company. Fabulous 5 stars for ALL departments and staff!!!

Easy to follow website. However, I wanted to speak with an adviser and the call was put through quickly. Adviser Linda was very helpful, knowledgeable about the holiday I wanted, very good to talk with and it was definitely a very good experience. Sound advice regarding passports too!

It was easy to book all my questions were answered and I booked exactly what I wanted at the time I wanted it. this is my eleventh cruis/holiday with Riviera and I always find the staff very helpful

Just booked a tour to Japan and the booking process was really easy. I spoke to Laurie Matheson who answered my questions and took my booking. He was very knowledgeable and helpful and it was altogether a very pleasant experience. He will also be my go to for this booking and any others which is reassuring. Can't recommend enough.

Laurie my consultant was very helpful

Booking done on phone quickly and efficiently.

The process was straightforward, conducted with great professionalism and courtesy with a good knowledge of the tour and the accommodation. Any questions were answered and all the boxes ticked. But I would expect nothing less from Riviera and its staff.

Quick call back and very helpful service from Daniel.

Contacted by telephone and didn't have to wait ages to connect to a human being. Friendly and efficient Riviera representative!

Just returned from a wonderful cruise on the Rhine with friends and we've already booked again with Riviera for next year.
Booked by phone and our booking agent (Laurie) was very helpful and was able to answer all my questions about the cruise and travel arrangements. The pricing and discounts were fully explained although I didn't agree with how the discounts were applied, but I guess that's a company policy and nothing to do with the booking agent.
Will definitely be booking with Riviera again in the future.