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Riverford Organic Farmers Reviews 

20,615
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,451 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptional freshness, wonderful variety, and superb flavor of the organic fruit and vegetables provided each week. Customers also deeply appreciate the reliable delivery service, friendly drivers, helpful cooking recipe booklets included in the boxes, and fully recyclable packaging. Some reviewers were not happy with occasional quality issues, noting that certain fresh items occasionally arrived too soft, slightly blemished, or already spoiled. A few other people also felt that managing orders through the online website platform or contacting customer support for assistance could sometimes be quite frustrating and slow.

What people talk about most

Product

Clients share positive opinions on product, highlighting the exceptional freshness and delicious taste of the... See more

Quality

People report positive experiences with quality, highlighting that the fruit and vegetables are exceptionally... See more

Delivery service

Users describe positive interactions with delivery_service, noting that couriers are consistently prompt,... See more

Service

Consumers find service to be positive, highlighting professional and friendly support, brilliant produce, and... See more

Order

Customers had positive experiences with order, highlighting how easy it is to manage through the app and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Referred by a friend. Riverford is brilliant , such a clever set up with all packaging recycled or reused. The fruit & veg is of top quality, with a choice of things that I can’t get locally . Als... See more

Rated 5 out of 5 stars

It’s great to have fresh vegetables all without chemicals or other nasties. Excellent variety and superb taste, all gracing your table and the ability to feed the family healthy. Delivery is withi... See more

Company replied

Rated 5 out of 5 stars

I was referred to Riverford by a friend, as I have serious gut issues & wanted to treat it as kindly as possible. I haven’t looked back! I absolutely love all the Riverford produce & delight in trying... See more

Rated 5 out of 5 stars

Since becoming a Riverford customer I have simply enjoyed knowing that whatever I buy from them is giving my body the best chance with the organic products supplied by them. Fruit and vegetabl... See more


Company details

  1. Supermarket
  2. Fruit and Vegetable Store
  3. Grocery Delivery Service
  4. Organic Farm
  5. Organic Food Store
  6. Seasonal Goods Store

Written by the company

The Riverford box scheme began when Guy Singh-Watson started delivering vegetables locally to 30 friends in Devon. We now deliver for free to over 50,000 homes around the UK by our team of drivers. Visit www.riverford.co.uk to buy groceries from our award winning online organic farm shop and box scheme. Seasonal vegetable boxes, fruit, meat, milk, eggs &; more. Delivered from our farm to your door. We work closely with small-scale growers, offering fair prices and long-term support through our ethical Supplier Charter. Beyond delivering veg boxes, our aim is to inspire people to enjoy seasonal produce through a wide variety in seasonal fruit and veg, recipes, tips, and videos. Join the thousands of homes today to live life on the veg.

Riverford Organic Farmers

Written by the company

Fresh, Seasonal & 100% Organic
We really know our onions. We’ve been growing them (and everything else) organically for 30 years. Our iconic seasonal veg boxes promise unrivalled flavour: from the carrotiest carrots to the sweetest tomatoes.
Delivered for free from our farm to your door
No couriers – just your friendly local veg team. No need to be home; just tell us where to leave it, and we’ll do the rest. There are no hidden fees or subscriptions.
80% Less Plastic
On average our veg boxes contain 80% less plastic than the supermarket equivalent. For more information visit: https://www.riverford.co.uk/ethics-and-ethos/thoughtful-packaging

Guaranteed Ethics

Award-winning ethics you can trust.

Award-winning ethics you can trust.
We’re 100% organic and certified by the Soil Association, the UK’s largest organic certification body. We have also won a few awards, including The Observer's Ethical Product of the Decade.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

21K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(20,615)

1,422 reviews in the last 12 months

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Rated 5 out of 5 stars

I highly recommend the produce at…

I highly recommend the produce at Riverford organic . Not only am I learning so much from their website and instagram but I also am enjoying what real food tastes like . I feel better and I enjoy being educated about my food (from farm to plate) . I haven’t eaten meat from a supermarket in about seven years . I support organic farms like Riverford. The customer service is exceptional and I simply feel good investing my time and money in this process . Once you try Riverford produce then you will become a loyal customer. I would like to add that for me personally my immune system and my overall health has improved both mind and body . I can say that this change began once I started eating real organic food. I love the transparency and thank you for that .

3 June 2026
Rated 4 out of 5 stars

Bad experience eventually resolved by very responsive staff.

I had signed up for an account at a festival. I hadn’t realised that he had signed me up for weekly delivery. I was very impressed with first delivery but then realised on a Friday I had a further delivery on the Monday which I did not require as had much of original order in my fridge. Despite many attempts to sign into the app or website to cancel I was unable to and there is no facility to contact Riverford over the weekend so I was very frustrated. However, delivery driver was very good and understanding and took the box back apologising and said would cancel. I also phoned and spoke to a lovely lady who assured me my weekly order was cancelled and I could order as and when.
I do intend to do this as produce excellent just wish they had means to speak to a person or have chat respond over the weekend.

24 July 2026
Unprompted review
Riverford Organic Farmers logo

Reply from Riverford Organic Farmers

Hi Carole,

Thanks for sharing your Riverford experience with us as a new customer.

Our sincere apologies for any confusion caused upon setting up your account. We're most pleased to read that you were able to resolve this via your delivery driver and our customer service team who are available Monday - Friday (8.30am - 6pm) for you.

As advised, you're most welcome to shop with us as needed, ensuring you can tailor your ordering to you own specific needs and requirements. There are many options available to choose from, including our pre-set bags and boxes and our individual produce that allows you to create your own box.

Please do reach out to us again in we can be of further assistance to you, we hope to see you again soon.

Rated 5 out of 5 stars

Highly Recommend Riverford

We are so grateful to have found Riverford. The quality of the meat, fruit, and vegetables is outstanding, and you can really taste the difference compared to supermarket produce. Everything is always fresh and delicious. We couldn’t be happier with our choice and highly recommend Riverford!

7 July 2026
Unprompted review
Rated 5 out of 5 stars

The whole experience is five star!!!

The veg from Riverford is such good quality - often in my local shops the organic veg can look a bit tired as it’s not purchased often sadly but riverford always looks and tastes so fresh and vibrant and is obviously packed with time and care by the employees. I’d also like to mention how well the veg is packed with chilled materials and boxes that flat pack so easily for returning on my next delivery. The highlight however has to be the delivery drivers! Every single driver has been so positive friendly and happy! They obviously really care about the food and the customer experience! Such a delight to see them! I often try to leave drinks out in the hot weather for them! What wonderful staff - kind lovely people make all the difference! Thankyou all at Riverford! I honestly say to my sister each week how excited we are to know our delivery is coming and that our family are eating really decent nutritious ingredients! It feels like Christmas every Tuesday! :) Thankyou! We are very grateful for all the effort you very obviously put in as a business. Good luck to you all in continuing!

27 July 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had 3 boxes so far

I’ve had 3 boxes so far. Everything has been really fresh and tastes delicious. The recipes and regular communications are really helpful. The box is always delivered early morning and neatly placed in the shady spot as requested.
All of the minimal packaging from the previous week has been taken back with next delivery

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Have really enjoyed the Riverford experience

Have really enjoyed the Riverford experience. The courier is friendly and helpful and the products are of amazing quality. I also enjoyed the ease of choosing when to have deliveries with pausing the weeks you don’t need anything. I highly recommend.

14 July 2026
Rated 5 out of 5 stars

Since becoming a Riverford customer I…

Since becoming a Riverford customer I have simply enjoyed knowing that whatever I buy from them is giving my body the best chance with the organic products supplied by them.
Fruit and vegetables taste different, just like when I was a child. You can see, taste, and even smell the difference.
It has bought my enthusiasm for home cooking to a new level.

I look forward to my box arriving every Friday with the friendly driver who always follows delivery instructions.

The coconut milk is delicious and a great alternative to dairy.

Prices arent cheap, so I cannot order as much as I would like to. However, I know what Im getting, beautifully presented, and its a weekly treat I thoroughly enjoy! ❤️

15 July 2026
Rated 5 out of 5 stars

Very pleased with the service and…

Very pleased with the service and produce. Extremely helpful and pleasant delivery staff and people available to phone for any queries Thank you. It is a pleasure to have such healthy, good quality home grown/made products delivered to one’s home.

16 July 2026

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