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Riverford Organic Farmers Reviews 

20,615
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,468 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptionally fresh and delicious organic produce, noting that the vegetables taste vibrant, natural, and full of wonderful flavor. People also deeply appreciate the friendly delivery drivers who arrive promptly, alongside the convenient eco-friendly packaging that gets easily recycled. Customers often mention how helpful the included recipe booklets are for cooking new meal ideas. However, some customers also noted frustrating issues with spoiled, damaged, or missing items upon delivery, which negatively impacted their initial experience. A few people additionally mentioned difficulties navigating the online ordering system when trying to modify their regular purchases or manage account details.

What people talk about most

Product

Customers had positive experiences with product, noting that the organic fruit and vegetables are remarkably... See more

Quality

Clients share positive opinions on quality, consistently highlighting the exceptional freshness and delicious... See more

Delivery service

Consumers find the delivery service to be an excellent and reliable experience. Reviewers frequently... See more

Service

Reviewers mention positive feedback about service, expressing deep appreciation for the professional,... See more

Order

People report positive experiences with order, highlighting the ease of placing and modifying items weekly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Referred by a friend. Riverford is brilliant , such a clever set up with all packaging recycled or reused. The fruit & veg is of top quality, with a choice of things that I can’t get locally . Als... See more

Rated 5 out of 5 stars

It’s great to have fresh vegetables all without chemicals or other nasties. Excellent variety and superb taste, all gracing your table and the ability to feed the family healthy. Delivery is withi... See more

Company replied

Rated 5 out of 5 stars

I was referred to Riverford by a friend, as I have serious gut issues & wanted to treat it as kindly as possible. I haven’t looked back! I absolutely love all the Riverford produce & delight in trying... See more

Rated 5 out of 5 stars

Since becoming a Riverford customer I have simply enjoyed knowing that whatever I buy from them is giving my body the best chance with the organic products supplied by them. Fruit and vegetabl... See more


Company details

  1. Supermarket
  2. Fruit and Vegetable Store
  3. Grocery Delivery Service
  4. Organic Farm
  5. Organic Food Store
  6. Seasonal Goods Store

Written by the company

The Riverford box scheme began when Guy Singh-Watson started delivering vegetables locally to 30 friends in Devon. We now deliver for free to over 50,000 homes around the UK by our team of drivers. Visit www.riverford.co.uk to buy groceries from our award winning online organic farm shop and box scheme. Seasonal vegetable boxes, fruit, meat, milk, eggs &; more. Delivered from our farm to your door. We work closely with small-scale growers, offering fair prices and long-term support through our ethical Supplier Charter. Beyond delivering veg boxes, our aim is to inspire people to enjoy seasonal produce through a wide variety in seasonal fruit and veg, recipes, tips, and videos. Join the thousands of homes today to live life on the veg.

Riverford Organic Farmers

Written by the company

Fresh, Seasonal & 100% Organic
We really know our onions. We’ve been growing them (and everything else) organically for 30 years. Our iconic seasonal veg boxes promise unrivalled flavour: from the carrotiest carrots to the sweetest tomatoes.
Delivered for free from our farm to your door
No couriers – just your friendly local veg team. No need to be home; just tell us where to leave it, and we’ll do the rest. There are no hidden fees or subscriptions.
80% Less Plastic
On average our veg boxes contain 80% less plastic than the supermarket equivalent. For more information visit: https://www.riverford.co.uk/ethics-and-ethos/thoughtful-packaging

Guaranteed Ethics

Award-winning ethics you can trust.

Award-winning ethics you can trust.
We’re 100% organic and certified by the Soil Association, the UK’s largest organic certification body. We have also won a few awards, including The Observer's Ethical Product of the Decade.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

21K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(20,615)

1,422 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The products are exceptional

The products are exceptional. The quality is high and yes you can say it’s expensive and yes my food bill is higher, however the taste, knowing it’s natural and no chemicals.
I would highly recommend as the service is really good and the app is easy to use.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding All Round

Outstanding communication and high level of commitment to customer service & quality, ethical, organic produce. The added touch of a lovely initial welcome phone call from the lovely Cliff. The packaging, fully recyclable and being collected on the next delivery. The most delicious food from quality meat, to crunchy veg, to the tastiest fruits. Great emails with tips. Booklet with pairing pointers. Labels with storage instructions. There is nothing to fault Riverford. I'm so grateful for such a wonderful service, keep up the great work.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Food!!

Excellent quality food!! far better than any supermarket that I know. Always delivered on time and the orders have always been correct. Friendly staff. The food is always exceptionally tasty!! This is a healthier way of living, and we love it! Thank you all at River ford :D

6 August 2026
Unprompted review
Rated 3 out of 5 stars

Mmmmmmm?

Some of the veg/fruit are delicious, others are inedible such as the Runner Beans which we threw in the bin. Which was not just a waste of food but money and I hate loosing either!

28 July 2026
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Reply from Riverford Organic Farmers

Hi Siân,

Thanks for leaving us a review and for letting us know how you've been finding your Riverford deliveries.

We're very sorry to hear that you've received some poor quality runner beans, and for the disappointment and inconvenience no doubt caused.

I can see that our customer services team have followed this up for you, and ensured that things have been put right for you.

Our very sincere apologies again - thank you for the time taking sharing your experience with us.

Rated 4 out of 5 stars

Veg was beautiful and so fresh

Veg was beautiful and so fresh,
Downside order was deliver so early

28 July 2026
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Reply from Riverford Organic Farmers

Hi Linda,

Thank you for taking the time to leave us a review.

We're so pleased to read that you are enjoying your Riverford produce.

Our apologies for any inconvenience caused due to the timing of deliveries. If there are any alternative delivery instructions we can use to safely deliver to you without causing a disturbance, please do let us know.

We look forward to seeing you again soon.

Rated 5 out of 5 stars

Fresh and so tasty.

The veg is always very fresh and so tasty. I’ve never had carrots so sweet, especially the baby ones with the tops still on. I had roasted them and they were stunning. Delivery is always nice and early and right outside my door. What could be better?

5 August 2026
Unprompted review
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Reply from Riverford Organic Farmers

Hi Alison, we totally agree with your comments about our carrots - they taste like carrots used to. Thank you for taking the time to share your feedback with us and others

Rated 5 out of 5 stars

I love my Wednesday mornings to receive my box

Having been a customer of Riverford now for almost a year, I can't praise this company enough.
The selection of food offered, knowing that I'm not eating harmful chemicals, the ease to order a variety of food that I would never normally buy and the weekly story newsletter - all add to my enjoyment of receiving my wonderful (and bursting full) box every wednesday morning. thank you for all the work you put into feeding us healthy fruit and vet.

5 August 2026
Unprompted review
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Reply from Riverford Organic Farmers

Good afternoon Mrs Neilson, thank you for your lovely feedback. We're hearted to hear that you look forward to receiving your orders each week - we know that feeling well ( we still get excited too). Its great that we're helping to vary your fruit and veg too, keep an eye out for more weird and wonderful produce as Autumn begins

Rated 5 out of 5 stars

Great Tasting Organic Veg

I’m really enjoying having a weekly organic veg box from Riverford. I have been buying organic from a local supermarket but it’s not always available and usually wrapped in plastic. I really like the leaflet which has recipes for the veg in the box, really helpful when I have unusual items like Kohlrabi. I would definitely recommend Riverford to others.

5 August 2026
Unprompted review
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Reply from Riverford Organic Farmers

Thank you for recommending us, we really appreciate it. Great to hear that you've found our weekly newsletter helpful too, especially for seasonal recipes

Rated 5 out of 5 stars

Trustworthy organic from people who care

Food grown by people who care and who love the earth - this suppler is salvation - food taste as it should - sadly the supermarkets mass produce and everything looks like food but it tastes empty & hollow and probably all nutrition has been stripped

River ford has grown organic for over 40 years sadly I’ve just discovered them but it’s changed how I shop - worth the extra little money bc there’s actual nutritional value for the body …. Priceless

22 July 2026
Unprompted review
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Reply from Riverford Organic Farmers

Hi Eve, we're so pleased you've found us and we're able to offer reassurances to you about where your produce comes from and how its grown. We hope to see you again soon

Rated 4 out of 5 stars

Fresh produce and meat

Fresh produce and meat. I like that the delivery is early in the morning, everything is really fresh.

25 July 2026
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Reply from Riverford Organic Farmers

Good afternoon Jorge,

Thanks for sharing your feedback regarding your recent Riverford experience.

We're so pleased to read that you're finding our produce to be fresh, especially given the challenging weather conditions we're facing right know.

Great to hear that the early deliveries are suiting you too.

We hope to see you again soon.

Rated 5 out of 5 stars

Riverford excels!

Fabulous fresh vegetables delivered first thing to my door. Any subsequent telephone enquiries by me have left me feeling well informed and well looked after by the team at Riverford. Really well done!

27 July 2026
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Reply from Riverford Organic Farmers

Thank you for taking the time to share your thoughts and experiences with us and others, we really appreciate it

Rated 5 out of 5 stars

I've been wanting to switch to organic…

I've been wanting to switch to organic fruit and veg for a while, especially with three young children, and I'm so glad I finally gave Riverford a try. 🌿

The quality has genuinely impressed me. Everything arrived so fresh, tastes incredible, and I love knowing exactly where our food is coming from.

One thing I wasn't expecting was how well everything was packaged. It all arrived in perfect condition, with minimal, thoughtful packaging that felt really sustainable.

As a busy mum, having organic produce delivered straight to my door is such a game changer. It's one less thing to think about, and it makes it so much easier to feed the family with good quality ingredients.

So far, I'm really impressed and can definitely see this becoming part of our weekly routine.

4 August 2026
Unprompted review
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Reply from Riverford Organic Farmers

Hi Jessica, we're so pleased you're enjoying the produce and thank you for your feedback about the packaging too - we're very glad to be feeding you and your young family

Rated 5 out of 5 stars

Very tasty vegetables and meal boxes

Riverford is great. The vegetables taste like they used to in the old days, and they're incredibly fresh. Of course, prices are inevitably high, but worth it, and there's a low minimum spend with free delivery, so if you can afford a takeaway you can afford Riverford! As I'm cooking for one, I tend to buy a couple of items from the bread, dairy and vegetable range, plus one meal box. The meal box makes a very generous sized meal for two. Not a huge choice of meal boxes for vegetarians, to be fair, but there's always something tasty to be had. Highly recommend. They take away packaging you leave out the next week, which is a mild hassle but less to put in the bin, which is good.

4 August 2026
Unprompted review
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Reply from Riverford Organic Farmers

Good afternoon Liz,

We're pleased to receive your review and its great to hear your thoughts about the produce.

Keep checking the recipe boxes as our menu team are always developing new meal options.

We hope to see you again soon.

Rated 5 out of 5 stars

Always receive great fruit that lasts

Always receive great fruit that lasts, it also encourages me to eat healthy when it’s so appealing
It’s great open the door on delivery day to see what’s arrived

28 July 2026
Unprompted review
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Reply from Riverford Organic Farmers

Hey Jo, we're heartened to read that your Riverford produce encourages you to make healthier choices - that's great!

Rated 5 out of 5 stars

Great food.

Great food.

26 July 2026
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Reply from Riverford Organic Farmers

Hi Laura, thanks for your review

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