Rituals Reviews 

I’m writing a review to commend a staff named Alicia from Westfield Shepherd’s Bush who has been very helpful and showed good interpersonal skills. I am also happy with the product I bought for my husband which was the shaving balm as it is his favourite.

The products are very poor quality. Most of them contain unhealthy and questionable ingredients. When you scan the barcode with ingredient analysis apps like INCI, they score 0 out of 20, which says a lot.

The fragrance quality is also disappointing. The scent does not last long. The car fragrance is extremely strong for the first two days, then it completely disappears. Overall, not worth the price.

Do not buy Rituals’s candles. I bought £500 of products for my newly renovated house. A candle, lit once has damaged my brand new bathroom. Tiles had black soot on them, ceiling ruined by black soot, needs to be re painted and grout is ruined, it needs to be replaced. Customer service appalling! Patronising emails, that keep fobbing me off. Beware at all costs. Cheap products overpriced!

2nd Review as a reminder and update...:
Rituals "lost" my advent calendar in November and refused a refund. I walked into my local store on 21/2 and spoke to a store manager. I showed them my convos on WhatsApp and showed the receipts and Rituals admitting they failed delivery, I then showed my bank account proving I was not refunded. The store manager even laughed with me about how awful their online customer service and WhatsApp help are saying half the time its just AI bots anyway (I won't be naming which store).

After a short convo I now only got a full refund of the £182-odd quid Rituals stole from me, I also got around £100 of free stuff as an apology.

I'll never shop online here, and even though the manager was truly fantastic, I'll never purchase from here again. Shambolic company.

The body cream I ordered from Rituals may be fabulous but I have no idea what it smells like as I am unable to open the jar. This seems to be an issue for others as there are hacks online on how to find a solution for this, none of which have worked for me so far. I shall not be buying from them again as this has been a total waste of my money. Absolutely useless packaging which needs sorted out asap.

Over priced over rated yes it smells good but doesn’t last and customer service is awful

This company sells your details to 3rd parties who then send spam email. How do I know it’s them? When I ordered via their site, I put my name as “FIRST NAME/RITUALS/SURNAME”. Spam emails pretending to be rituals and other companies refer to me as “Dear FIRST NAME RITUALS”. Easy hack to know which scummy companies sell your data on.

I usually go into store but I needed a birthday present and was unable to travel, so I ordered online. There were some shower gels on offer so I thought I would treat myself at the same time! When the package arrived the order was wrong so I rang up and a lady called Agnes helped me and promised to sort it, which she very promptly did. I was very impressed with the service I received, as always, and I love the products. Great company to deal with in my experience.

I placed an order two weeks ago. After not receiving it I touched base with the WhatsApp number online to be told even though they took payment my order did not go through.
Please see correspondence below.

Your order was not fully processed. So it didn't go from our payment system to ordering system.
It won't be created” so l issued a refund for you and within 14 days money will be back on original payment method. You can purchase it one more time.

Very disappointed as this was a birthday gift. No correspondence to aware me of this until I reached out.

Products are great , really a pleasure to give or to receive
we enjoy "oudh" eau de parfum and shower foam (5/5 star) best to buy in their shops as ............their service online is bad, they treat their clients as being stupid (1/5 star) Only BOT replies , better have answer from a BOT at least you know what to expect.

Excellent customer care at Teesside Park from Emma Smith. Talked through the product range for skin care. I loved the products and went back to buy more the following day.

This review if for IRELAND

Rituals’ body products are genuinely fantastic — they deliver exactly what the marketing promises.

Orders are processed quickly through their Dublin store, and the ongoing free gifts are a nice touch (though you do feel it in the higher prices).

Their outlet store also offers some excellent bargains.

On the downside, the website and mobile app don’t match in what they offer, which is frustrating. The website is also packed with trackers, making online ordering less pleasant than it should be.

Overall, brilliant products, smooth delivery, but the digital experience needs attention.

I Visited the Gretna store today and can honestly say what a great experience it was.
The sales assistant was absolutely amazing and knew exactly what I was looking for.
I didn't catch her name but she was a smaller older lady with dark/grey bobbed hair.
She really is a credit to the company

Product good but Customer Service dreadful. Product didnt work, eventually after trouble shooting every other option we realised the USB was faulty. Waited 5 weeks for a new one only to be sent a european plug instead (just why??)

When I tried to complain, I received a personal response (in working hours) asking for photos, I then immediately received an automated response requesting I try later. I have given up & bought my own lead. It's just the principle, if something doesn't work, it needs to be replaced asap. (without putting the consumer out)

Very disappointed. I always thought shopping at Rituals must be a luxurious experience. My first time, I ordered for over 500 dkk. A medium giftset for a friend and something extra for myself. I ordered home delivery. They sent it to some random inconvenient location in Lellinge outside of Køge for a selv pick up. I suspect they do this on purpose since I read similar review like mine. Not just a one time mistake. Not a great first impression for sure. I lost interest in my order and want my money back. This is my first and the last shopping with them.

Wonderful customer service and Marianna is very lovely.

I’m very surprised how helpful you were. I had an issue with an order that was missing something, I had a car air freshener for a gift that was missing the clip. Within less than an hour the problem was resolved and a gift card was sent to my email to purchase a new car freshener. So helpful and very kind!

Oh no! Love afair over. Spent a lot of money on there products of late, Yodel failed delivery - said was broken. What a shambles of a company to use Yodel in the first place. Seen the reviews here and now don’t want to ever buy from them again. Well done on burning one of your best Customers. Customer service impossible to contact. Credit card charge back initiated, easier than trying to get hold of these clowns!!

Used to love Rituals. But now their prices are extortionate, but not matched by quality. Far too expensive. They discontinued the ever-popular Mehr shower gels in shops; only available yo buy online. Why! 🤦‍♂️. Their anniversary box, even on sale at 47 euro, is not value for money at all. Their diffusers aren't good at all. I go for Max Benjamin (Irish brand). Half the price but amazing fragrance. Twice I ordered online and didn't get either. Got a refund. Not the luxury product that they'd have you believe. At all!

Where to begin… Last 4 orders cancelled due to absurd reasons on their behalf, such as “you chose Pickup in store, however we dont have that item in stock in out store” (but they allowed placing the order and a few days of processing before the cancellation). Their system seems to be malfunctioning, I choose a delivery address (my home) but when I get the order confirmation, it says a DHL packetstation that does not exist, then DHL of course cannot deliver and my order gets cancelled (this happened THREE times). When you contact Customer Support, there is nothing they can do, ever, they only offer stupid things like “I will help you place your order again”. Tell you to Clean your cookies!! After days wasted waiting for orders that get cancelled and hours lost talking to them, you have to beg for some kind of compensation, something as sad as a discount code (other stores offer straight away as an apology, as it should be; they give it as if they are saving your life). In the middle of the conversation, “Celine” suddenly took 2h to answer back. She seems to have problems with understanding as well, no matter how many times you explain the problem. Then she asked for patience. After 3h, she dispatched me without providing a solution. Absolutely useless. WORST SERVICE EVER. TO AVOID.