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rijo42 Reviews 

371
•
TrustScore 4.5 out of 5

4.3

Coffee Machine Supplier
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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently state that the commercial coffee machines are exceptionally reliable, remarkably simple to operate, and consistently deliver amazing quality hot drinks for their daily operations. Consumers also deeply appreciate the friendly staff, noting that the support team and dedicated sales representatives go above and beyond during the entire installation process. Some reviewers were not happy with communication gaps, contractual disputes, and frustrating delays when trying to resolve unexpected machine repairs. A few people additionally noted difficulties obtaining necessary spare parts or getting timely technical assistance for secondhand equipment maintenance.

What people talk about most

Product

Consumers find product to be positive, highlighting exceptional experiences with both the coffee machines and... See more

Staff

Customers report positive experiences with staff, highlighting helpful and friendly interactions from team... See more

Service

People report positive experiences with service, highlighting efficient support and helpful staff throughout... See more

Customer service

Users describe positive interactions with customer_service, highlighting exceptional communication and... See more

Quality

Customers consistently note positive experiences with quality, praising the smooth and rich taste of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dan Wells came and gave us a full demonstration of the machine, explained clearly its functions and the upkeep it requires. Since having the machine installed in our barbershop it’s been a massive hit... See more

Rated 5 out of 5 stars

We’ve had the pleasure of dealing with Shaun from rijo42 now for almost 6 years. Every interaction is always friendly, but professional and he’s always at the other end of the phone if needed. We’re... See more

Rated 5 out of 5 stars

From start to finish the experience has been great with rijo42. The sales rep Shaun has gone that extra mile to make us feel welcomed as a new customer and helped us along our journey getting installe... See more

Company replied

Rated 5 out of 5 stars

Rijo Coffee - Amazing service from their sales & customer service teams. What ever the question is, they are always helpful. I’ve professionally used Rijo for over 10 years in the Leisure sector. Prod... See more

Company details

  1. Coffee Machine Supplier

Written by the company

We’re the leading supplier of commercial coffee machines, coffee beans and coffee ingredients in the UK, and we’re proud of our service, products and heritage. We’ve been supplying the highest quality equipment, ingredients and accessories to the UK’s cafes, restaurants, offices, hotels and clubs since 1989. Our wealth of experience makes us experts in our field.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

371 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.3

All reviews

(371)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent service Sam

Exceptional service from Sam.
He fully demonstrated the running of the machine and our customers are already loving the new coffee.
We look forward to working with you for many years to come.

10 May 2024
Unprompted review
Rated 5 out of 5 stars

We've been using our machine for a year…

We've been using our machine for a year now and can't fault it. Use the red blend beans, which everyone loves, nice smooth coffee. The rep Dan is extremely helpful in explaining things to those of us less technical lol. Would highly recommend rijo, we have tripled our coffee sales in 1 year.

7 May 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic company to do business with

Fantastic company to do business with. Great idea to sample the coffee when going through the options available. Dan our Sales rep was thoroughly professional right the way through the process, even getting involved in areas that were not really a part of his remit. Onto installation day and Steve was the consummate professional. He clearly understands the machines inside out, and is extremely passionate about his role. Lots of extra added value provided and only left when we were ready. Thanks Rijo42 ! Oh and the coffee is great. But don’t take my word for it….

3 May 2024
Unprompted review
Rated 5 out of 5 stars

Coffee machine set up in mobile bar

Andy has set my machine up today & he’s been great. Explained everything, gone through all the drinks & cleaning.
It’s in a mobile bar so he’s gone out of his way to show me everything & advise the best way to do things.

3 May 2024
Unprompted review
Rated 5 out of 5 stars

Simple process and quick install.

Simple process and quick install.
Ray our installer was very knowledgeable and made sure everything was as we needed it.
Very professional, clean and tidy install.

19 April 2024
Unprompted review
Rated 5 out of 5 stars

Great experience from Rijo

Nick G came and installed our Rijo coffee machine and he was great. Great communication on phone and very easy to talk to whilst here and felt at ease asking any questions. He gave us a very thorough lesson in how to use the machine, so we felt confident in using it after hed gone. Thanks again.

18 April 2024
Unprompted review
Rated 5 out of 5 stars

Great service from Sam

Great machine, delicious coffee and excellent service! A big hit for our business already! Engineer Sam was extremely knowledgeable and provided clear and easy to understand training on how to use the machine and what to do in the event we run in to any issues.

17 April 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service today

Brilliant service today, very polite and professional and mindful of the customers that were present.
Nick is definitely an assist to the team. Keep up the brilliant work :)

28 March 2024
Unprompted review

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