rijo42 Reviews 

370
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently state that the commercial coffee machines are exceptionally reliable, remarkably simple to operate, and consistently deliver amazing quality hot drinks for their daily operations. Consumers also deeply appreciate the friendly staff, noting that the support team and dedicated sales representatives go above and beyond during the entire installation process. Some reviewers were not happy with communication gaps, contractual disputes, and frustrating delays when trying to resolve unexpected machine repairs. A few people additionally noted difficulties obtaining necessary spare parts or getting timely technical assistance for secondhand equipment maintenance.

What people talk about most

Product

Consumers find product to be positive, highlighting exceptional experiences with both the coffee machines and... See more

Staff

Customers report positive experiences with staff, highlighting helpful and friendly interactions from team... See more

Service

People report positive experiences with service, highlighting efficient support and helpful staff throughout... See more

Customer service

Users describe positive interactions with customer_service, highlighting exceptional communication and... See more

Quality

Customers consistently note positive experiences with quality, praising the smooth and rich taste of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dan Wells came and gave us a full demonstration of the machine, explained clearly its functions and the upkeep it requires. Since having the machine installed in our barbershop it’s been a massive hit... See more

Rated 5 out of 5 stars

We’ve had the pleasure of dealing with Shaun from rijo42 now for almost 6 years. Every interaction is always friendly, but professional and he’s always at the other end of the phone if needed. We’re... See more

Rated 5 out of 5 stars

From start to finish the experience has been great with rijo42. The sales rep Shaun has gone that extra mile to make us feel welcomed as a new customer and helped us along our journey getting installe... See more

Company replied

Rated 5 out of 5 stars

Rijo Coffee - Amazing service from their sales & customer service teams. What ever the question is, they are always helpful. I’ve professionally used Rijo for over 10 years in the Leisure sector. Prod... See more


Company details

  1. Coffee Machine Supplier

Written by the company

We’re the leading supplier of commercial coffee machines, coffee beans and coffee ingredients in the UK, and we’re proud of our service, products and heritage. We’ve been supplying the highest quality equipment, ingredients and accessories to the UK’s cafes, restaurants, offices, hotels and clubs since 1989. Our wealth of experience makes us experts in our field.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

370 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically takes over 1 month to reply

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4.3

All reviews

(370)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you

Not really the type to leave a review, but we feel we owe it to the rep to do so as he has been amazing with us, I hope he doesn’t mind.

I just want to say thank you ever so much Hal for all your patience, honesty and the fantastic machine and coffee you have delivered for us. You are a credit to your company.

Thank you to the engineer (I’m sorry I’ve forgot your name), you are both always welcome here

Thanks again!

Sam and the Team x

2 September 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic product so please

Fantastic product so please. Shaun came to our club (Chorley Golf Club) to introduce the coffee machine was happy to answer any and all of the questions we had. The installation was seamless and the shaun and his colleague were happy to answer all questions we had on the machine once in. 2 weeks later and we've never sold as much coffee it's fantastic. Would highly recommend to all.

9 September 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Was contacted by Rijo to see if we were interested in a coffee machine at our football club. Shaun came out to see us, at a convenient time for us. We only open weekends and he was really honest with what machines he thought would suit our needs. We sampled some of the products and he was very honest with costs and products. Really friendly guy and we didn't feel obligated or pushed into a decision. We decided to go ahead with Shaun’s recommendation on coffee machine. The ordering process was simple. Once confirmed Dom came to install. Again a really nice lad, demonstrated how to clean the machine (very simple). Reassured us about the support available should we need it. Would recommend Rijo if anybody is considering installing a coffee machine. Today was our first day in operation and we have had great reviews.

7 September 2024
Unprompted review
Rated 5 out of 5 stars

Worth Every Penny to Any Employer

I was on my anniversary weekend in Amsterdam doing the usual things any married couple gets up to when I met Sam Lightfoot whilst watching Leeds United beat Plymouth away. Sam sold me the benefits of a Rijo and it’s worth every penny. It brings a lot of happiness to work and staff love it. I’d highly recommend a Rijo to any company owner who wants to keep the staff fuelled on quality coffee.

13 March 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

We've had the coffee machine in our new venue for a week now. All the customers love the products, and the staff find the machine really easy to use. Highly recommended! The customer service in HO is really good too.. very quick to sort the small issues, and help with queries

24 August 2024
Unprompted review
Rated 5 out of 5 stars

I recently had the pleasure of…

I recently had the pleasure of participating in a coffee machine demo with Sam Lightfoot and I must say the experience exceeded my expectations.

Sam was highly knowledgable and passionate about the product. I am chuffed to bits with my new machine and the feedback from our customers has been brilliant.

Highly recommend Rijo42! Thanks Sam

3 July 2024
Unprompted review
Rated 5 out of 5 stars

The team at rijo42 are outstanding

The team at rijo42 are excellent. Steve Robinson is an outstanding Sales Director, extremely caring and always puts the customers needs first. Matthew Brown is our Account Manager, we certainly feel in safe hands. Michael Farley will be looking after all our stock requirements. Last but not least Luke our installation Engineer was brilliant. Best choice of coffee machine we could have made. In summary a fantastic caring, professional and easy to do business with company. Well done all at rijo42.

24 July 2024
Unprompted review
Rated 5 out of 5 stars

Best customer service

I can't say enough about the amazing customer service at Rojo42! Michael, Ryan, and Sam were absolute stars in helping me out. The key to the coffee machine was lost and was worried it would take forever to get a replacement. But these guys had it sorted and delivered within an hour! Fast, efficient, and genuinely friendly service—I'm so impressed! Thanks, Rojo42 team!

12 August 2024
Unprompted review
Rated 1 out of 5 stars

Refusal to support!

I had been a customer of this Company for over 10 years. I enjoyed there coffeee so much I bought a machine (at auction) for home use. Wasnt a problem for them to come out and set up the machine in my home. Fast forward a few years and I bought another machine (again at auction) for home use. They now flatly refuse to come and service the new machine. Their policy is (now) not to service any machine not bought from themselves!! Nice to know after the event!

1 February 2024
Unprompted review
rijo42 logo

Reply from rijo42

Good Morning Kevin, please could you email a contact number to customercare@rijo42.co.uk one of the team will call you this morning. Kind Regards rijo42

Rated 5 out of 5 stars

Superb support from rep

We have been using Rijo for a number of years now on our Farm Park Tourist Attraction. We welcome over 70k visitors a year and our Rijo coffee machines have kept up! When we have had small problems, service has been excellent with a quick response time. Our rep, Steve Robinson is always at the end of the phone to help with any issues or queries we have, which is refreshing as often reps disappear once machines are installed!
5 star customer service and superb support from Steve.

23 July 2024
Unprompted review
Rated 4 out of 5 stars

Coffee Machine Installation

It was set up in no time and Darrel was great in getting it done quickly and efficiently. He talked us through how to use the machine thoroughly, answering any questions we had. He talked us through the the cleaning instructions twice to make staff understand how to avoid blockages and causing any mess.

28 May 2024
Unprompted review

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