Its way past time that rightmove updated it search options to stop estate agents manipulation of the results e.g. allowing an entry showing “offers over” without the ability to remove those results... See more
Company replied
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Review summary
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Reviews shaping this summary
The support team on this occasion did come back to me after raising the query just after 8am, in recent times it has been after 9am before any contact. However, i have spent far too much time on a pro... See more
Company replied
Those that are listing Leasehold properties, make sure that the Lease/Rent/Service charges are explained upfront on the listing or link to the contract... and without the need to ask! I see tha... See more
Company replied
I sent a notification of error to Rightmove on the 6th April - the 3rd in about a month. It took them until the 15th to get back to me to confirm it had been corrected. Whilst I appreciate they fixed... See more
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Company details
Written by the company
Rightmove is the UK’s number one property platform, advertising over one million properties at any one time on behalf of the UK’s top estate and letting agents, new homes developers and commercial property professionals
Contact info
33-34 Soho Square, W1D 3QU, London, United Kingdom
- www.rightmove.co.uk
3.3
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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RIGHTMOVE INCORRECT LISTING
Rightmove have my flat listed incorrectly under flats sold. They had photos of a grotty flat which wasn't mine. They said it was a 1 bedroom flat when it's 2 bedroom and therefore had a ridiculously low valuation. I asked them to amend this . They said they couldn't because their info was supplied by an outside company. That's abdication of responsibility. They choose whom they pay for info. I alerted them to the fact that both Move Market and Zoopla have my flat correctly listed and at a MUCH higher value . Right move have finally taken down the photos of another flat, but refuse to change any of the other incorrect info like the size of the flat or the fact it's 2 bed not one bed.
6 August 2025
Unprompted review
Reply from Rightmove
Hi Will,
Thanks for taking the time to leave a review.
I'm sorry you were not able to get the result you wish regarding how your address appears in the Sold Price Search.
If you are the property owner, you can request removal of your address from the search. To do this you need to follow the process detailed at the link below:
https://faq.rightmove.co.uk/support/solutions/articles/7000087818-how-do-i-remove-my-record-from-rightmove-sold-house-prices-
Many thanks,
Rightmove
professional and efficient
29 July 2025
Unprompted review
Reply from Rightmove
Hi Dean,
Thank you for taking the time to leave us a review.
It's wonderful to hear about your experience with Rightmove.
If you need anything else, please get in touch at 01908 712300, or email us at customersupport@rightmove.co.uk
Thanks, Rightmove
Helpful
Helpful, understanding and knowledgeable support staff. Sorted the problem quickly and efficiently.
29 July 2025
Unprompted review
Reply from Rightmove
Hello,
Thanks so much for taking the time to leave a review, it really makes a difference to hear things like this.
I'm glad we were able to help with the problem, don't hesitate to get in touch again if there's ever anything we can assist with.
Many thanks,
Rightmove
Very bad support
Very bad support, I can't access the site for 2 months, support doesn't want to solve the problem(
Our company is very disappointed in your work((
26 July 2025
Unprompted review
Reply from Rightmove
HI,
Thanks for leaving a review.
I am sorry to her about the experience you have had.
An email has just been sent to your company, explaining the situation with your account and you account manager will be following up with you soon.
Many thanks,
Rightmove
Reply from Rightmove
Hi Paul,
Thanks for taking the time to leave a review.
That's great to hear, I'm glad we were able to help.
Don't hesitate to get in touch again if there's ever anything else we can help with.
Many thanks,
Rightmove
Freehold/Leasehold
Freehold/Leasehold
I list out all the houses that I want to buy. After that, I look at the map and change it back to Leasehold again. I don't want to buy a Leasehold property; why force me to show me that? I am looking for a house with a garden, so I set up the search again, and I see flats without a garden, which are Leasehold. Do something with your search engine because this is horrible. If I want a house with a garden, I can't look for it, or how big a house is and a garden. Horrible search system. I want to put in a number what I How big is it? It's there, why i cant search it?
SIZE
500 sq ft
50 sq m
24 July 2025
Unprompted review
Reply from Rightmove
Hi Attila,
Thanks for taking the time to leave a review.
I'm sorry to hear you have so many frustrations with the site.
I will record your feedback so our developers can keep it in mind for future updates.
If you ever have any other suggestions or feedback, we can also be reached at talk-to-us@rightmove.co.uk.
Many thanks,
Rightmove
Diligency
I do not know why?, After being advised to register in Rightmore, because it caused an excellent impression to a friend of mine. My experience has been different. It is natural for one customer to ask about the property before viewing it. But I only received a reply for one of the properties that I chose. Sad because it looks like an organized business, but in my experience, it was like a ghost firm
23 July 2025
Unprompted review
Reply from Rightmove
Hi Julie,
Thanks for taking the time to review.
I'm sorry you have not had a good experience on Rightmove.
All of the property listings you see on Rightmove are advertised by independent Estate Agents, not by Rightmove itself.
This means when you enquiry about a specific property, it goes directly to the agent advertising it, it is not Rightmove you are sending those messages to.
I appreciate how frustrating it can be to not hear back from an agent, if possible I would recommend calling any agents you have not hear back from the follow up, using the number provided on the property listing
If there's anything else we can do to help, you can also contact talk-to-us@rightmove.co.uk for more direct support.
Many thanks,
Rightmove.
WEB SITE BACK BEING STUPID !
WEB SITE BACK BEING STUPID !
3 PAGES IN , VIEWING A PROPERTY LISTING, CLICK ICON TO GO BACK TO SEARCH RESULTS !!! GUESS WHAT GOES BACK TO VERY FIRST PAGE AT START YET AGAIN…….USELESS
17 July 2025
Unprompted review
Reply from Rightmove
Hi David,
Thanks for leaving a review. I'm sorry to hear about the problems you are having with your search results.
I've not been able to replicate this myself. If you are able to reach out at talk-to-us@rightmove we'd be happy to offer you some direct support.
Many thanks,
Rightmove.
good follow-up to query I had raised…
good follow-up to query I had raised about their website
17 July 2025
Unprompted review
Reply from Rightmove
Hi,
Thanks for taking the time to leave a review.
It's great to hear that we were able to help with your query.
Please don't hesitate to get in touch again if there's ever anything we can help with.
Many thanks,
Rightmove
Find the agents in your area and email them direct- much easier than Rightmove
Right move is set up to sell financial services (like mortgage products) and promote estate agencies that pay for additional promotion.
Registration is painful, taking 5 mins to wade through their security protocols
11 July 2025
Unprompted review
Reply from Rightmove
HI Francis,
Thanks for taking the time to leave a review and share your feedback.
I'm sorry to hear you have had difficulty with our security. If you ever want some direct help with this, you can also reach us at talk-to-us@rightmove.co.uk or call on 01908 712 300.
Many thanks,
Rightmove
Great customer service
Great customer service, you couldn't ask for better.
4 July 2025
Unprompted review
Reply from Rightmove
Hello Martin,
Thank you so much for taking the time to leave us a 5-Star review. We appreciate this greatly.
If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300. Happy home hunting! Many thanks, Rightmove
I would give minus stars if possible
I would give minus stars if possible.
Our letting agent uses Rightmove referencing: So the Rightmove rep, Craig called my wife and within 30 seconds insisted on access to her bank account (?!). Then, when she declined and offered the usual payslips and statements, the rep said, "You want this property, get over it and swallow the pill".
I have never heard such unprofessional nonsense in my entire life. I am absolutely insensed and who in their right mind would give bank account access to a complete stranger in Ireland???
Who the hell do these people think they are? Does anyone trust 'Rightmove' with their personal financial data, you'd have to be insane.
2 July 2025
Unprompted review
Reply from Rightmove
Good afternoon Harry,
Thank you for flagging this with us.
We really appreciate you sharing this feedback and making us aware of your experience.
We would like to assist with your query and discuss this in more detail via our Specialist Complaints Team.
Please can I ask you to contact RLTcomplaints@rightmove.co.uk.
We look forward to speaking with you,
Rightmove
Reply from Rightmove
Hi Jamie,
Thank you for taking the time to leave this 5 star review. We'll be sure to share this with Cheryl.
If you have any further feedback or suggestions please don't hesitate to reach out to us at talk-to-us@rightmove.co.uk.
Many thanks,
Rightmove
Outrageous and no apology or explanation
I discovered yesterday that my home, that I purchased in 2018, shows that it was listed again in January 2022 - which it most certainly was not! Having contacted Rightmove to find out how this happened, I was told that this happens when the listing is archived; yet other people I know, who bought properties years before I purchased mine, still show the actual date of the listing before they purchased it! Why would it not state, 'Date of archiving' rather than 'Property last listed January 2022' - and if it was archived, how come all the marketing information including photos is still there...? I have now got to provide private information about the house sale to Rightmove, including the Title, correspondence with my solicitor and also my ID. I find it outrageous that I have to provide this information to a company that I actually have no dealings with, but who have made an error and are trying to blame it on their 'archive' system as if this a normal thing to happen. Why only my property would be given the wrong information about the last time it was listed, and nobody else appears to have this problem, is anyone's guess. A property showing that it was listed but no sale made, can give negative impact to a prospective purchaser, should I ever actually want to move.
Edited to add: No apology or explanation as to how this came about. I was worried that some scammer was trying to sell my property - as you read about such things nowadays - and paid £7 to obtain an up to date copy of the Register to put my mind at ease. The response below is unacceptable. How did this happen? And why?
30 June 2025
Unprompted review
Reply from Rightmove
Good afternoon Jane,
Thank you for your feedback on this matter.
I can see from your message, you have been provided with the relevant information regarding how to get this information updated so it no longer shows inaccurate information.
The reason we ask for identification, is to prevent someone unauthorised from requesting deletion of your data.
If you would like to discuss this in more detail, or need anything else, please do get in touch on 01908 712300 or talk-to-us@rightmove.co.uk, and we'll be happy to help.
Many thanks,
Rightmove
Reply from Rightmove
Hello Paul,
Thanks for taking the time to leave us a review. We'd like to understand your experience in more detail so we can improve.
Please do get in touch with us at talk-to-us@rightmove.co.uk or call 01908 712 300, and we'll be happy to help. Thanks, Rightmove
Flexibility of searches
The ease of building various searches on multiple criteria
23 June 2025
Unprompted review
Reply from Rightmove
Hi Stuart,
Thanks for tsking the time to leave a review.
It's great to hear you find Rightmove so easy to use.
If you ever have any feedback or suggestions on how we can be even better, you can also get in touch at talk-to-us@rightmove.co.uk.
Many thanks,
Rightmove.
Jamie Birley exceptional!
I called in as an agent with a couple of issues and Jamie Birley was able to sort everything out within 15 minutes. Even opting to call me back when the problem was solved rather than keeping me waiting on hold.
19 June 2025
Unprompted review
Reply from Rightmove
Hi Chris,
Thanks for taking the time to leave such a nice review - it really makes a big difference to hear things like this.
I've made sure Jamie has seen this so he knows his work is appreciated.
Have a great day and do get in touch again if there's ever anything we can help with.
Many thanks,
Rightmove
Great website and app
Great website and app. Easy to use and has always been my go to when searching for property.
18 June 2025
Unprompted review
Amazing!
Amazing app, amazing website, amazing cutomer support.
This would normally be a pay-to-use app.
Really really good, it has so many features, even some I discovered 2 weeks after starting to use it. Nothing can beat them at this moment.
17 June 2025
Unprompted review
Reply from Rightmove
Hi George,
Thank you so much for your amazing feedback!
We're thrilled to hear that you're enjoying the app and the website, It means a lot to know you’re finding real value in the features—even discovering new ones along the way!
We’re always working to improve and bring even more to the experience, so your support truly motivates us.
Thanks again for the positive review.
If you have any more feedback or need assistance, feel free to reach out to us at talk-to-us@rightmove.co.uk. Happy home hunting!
Thanks, Rightmove
Recent filters updates are great
I've seen updates on the filters that are great, I can now filter out auction properties, and I can choose whether I want to get freehold or leasehold results.
9 June 2025
Unprompted review
Reply from Rightmove
Hi Nico,
Thanks for taking the time to leave a review. It is really appreciated.
It's great to hear you like the updates we have made to filters.
If you ever have any suggestions on how we can make Rightmove even better, we'd love to hear from you at talk-to-us@rightmove.co.uk.
Many thanks,
Jamie
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