Rigby & Peller Reviews 

2,163
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 375 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, noting that the items fit comfortably and offer a wide range of attractive colors and styles for everyday wear. People also find the online ordering process smooth and straightforward, while appreciating prompt and efficient delivery services that make shopping very convenient. However, some reviewers were not happy with frustrating delivery delays, extended waiting times, and unexpected shipping issues that disrupted their plans. Consumers also pointed out that sizing can sometimes be inconsistent across different styles, meaning that certain items did not fit properly or required exchanges.

What people talk about most

Product

Users describe positive interactions with product, highlighting the high standard and beautiful, quality... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are beautifully made,... See more

Delivery service

People report positive experiences with delivery service, highlighting that items arrive promptly and... See more

Order

Clients share ambiguous opinions on order processes and delivery experiences. Many consumers praise the... See more

Return policy

Consumers find return policy to be ambiguous, reflecting a wide variety of experiences. Many reviewers praise... See more

Reviews shaping this summary

Rated 4 out of 5 stars

After years of searching, I have come back to the Deauville bra, which is top quality and fits my boobs. Unfortunately as with almost all bras I have trouble with the straps being set too wide for me,... See more

Rated 5 out of 5 stars

I visited the Guildford store and had great service from Emma. She talked me through what to look for when making a purchase and gave me several to try on in my size, giving good advice about the pros... See more

Rated 4 out of 5 stars

Your service is great, I have no complaints. The 2 bras I ordered, a minimizer & a PrimaDonna Madison are perfect. But I am a bit disappointed in the bodysuit. It is wireless, and for a 38G-H there... See more

Rated 4 out of 5 stars

Short of being in person to try on the product, the measurement tool was an easy way to determine what size to buy. I’m a return customer and the prior size was no longer working. One of the bras fit... See more


Company details

  1. Lingerie Store
  2. Sportswear Store
  3. Swimwear Store
  4. Underwear Store

About Rigby & Peller

Written by the company

The most pleasurable way to find your perfect lingerie fit 🌟

👙 Premium quality brands
Carefully selected to offer an inspiring choice of shapes, sizes and styles for a variety of occasions presented in an experiential environment.

📏Expert fit & style advice
We focus on finding your perfect lingerie fit, also taking into consideration body shape, skin tone, style, personality & occasion, leveraging the latest fashion trends.

👩 Ultimate personal & customised service
We go above and beyond the call of duty to offer you the most enjoyable shopping experience seamlessly and effortlessly across online & brick and mortar stores.

Our craftmanship

Written by the company

We're proud of our dedication to design and craftsmanship. Most bras we stock are made with at least 40 individual components - nearly three times the number typically used on the high-street. This ensures the most flattering fit and a piece of lingerie that’s made to last. It takes our carefully selected brand partners up to 18 months to create the perfect bra, many of them are hand finished. They really are meticulously designed to embrace your curves and accentuate your natural elegance.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.5

All reviews

(2,163)

793 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

I went to the shop in St johns wood in London because I had purchased a bikini online but it didn't fit properly so I wanted to try some on before i returned and reordered. I was looked after by leanne who could not have been more helpful. She measured me up and brought some bra and bikini suggestions to find the right size for me. She was extremely helpful and knowledgable and i left with a beautiful bikini and a bra that fitted me perfectly. I could not have been happier with the service. The shop is also beautifully presented and welcoming. I will definitely be back. Thank you

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Have been wearing this make of bra for…many years.

Have been wearing this make of bra for many years now from Rigby and Peller. Remains a firm favourite for fit and quality. Colours are great.
The delivery service was not a good experience. I waited all day for a scheduled delivery that never happened, only to be informed that it was delayed by one working day. I was then expected to wait another day for delivery. No time given. I had to reschedule meetings and appointments.

6 August 2026
Rated 3 out of 5 stars

I was disappointed in the quality and…

I was disappointed in the quality and the fit.

3 August 2026
Rigby & Peller logo

Reply from Rigby & Peller

Thank you for your feedback. We are sorry to learn that you aren't happy with your purchase. Please find our return conditions via this link: https://www.rigbyandpeller.com/en-gb/returns. if your question involves an item that already has been worn, please contact our customer service for further assistance: https://www.rigbyandpeller.com/en-gb/contact-info.
Best wishes, Rigby & Peller

Rated 5 out of 5 stars

Travelled from Bermuda to NYC for this…

Travelled from Bermuda to NYC for this appointment - Miss Salas and the team was amazing! I was so shocked to learn I have been wearing the wrong size for 40 years😳 Miss Salas took her time to show me how to put the bra on correctly and make adjustments - the difference was visible…my “girls” looked lifted! My bestie also had an appointment - we left the appointment feeling so proud that we had taken time, as women, to finally do something for ourselves to improve our confidence.

11 August 2026
Unprompted review
Rated 2 out of 5 stars

I don’t have the items yet

I don’t have the items yet, so I can’t provide feedback. You might do better to change your delivery firm !

30 July 2026
Rigby & Peller logo

Reply from Rigby & Peller

Thank you for your feedback.

We have checked the tracking information and can see that UPS attempted delivery of your order on August 6, but unfortunately no one was available to receive the parcel at that time. According to the latest update, UPS is scheduled to make another delivery attempt today, August 10.

Please note that UPS drivers will only leave a package unattended if they consider it safe and appropriate to do so at the delivery location.

We hope your order reaches you shortly. If you have any questions or require further assistance, please do not hesitate to contact our Customer Service team at info@rigbyandpeller.com.

Best wishes,
Rigby & Peller team

Rated 4 out of 5 stars

Always happy with the fit and quality

Always happy with the fit and quality. There is a points system, which can generate discounts on future purchases, I seem to remember! If this is so, and since only buy two new bras a year, I would like further information on this please.

29 July 2026
Rated 5 out of 5 stars

Wouldn’t buy bras from anywhere else

Wouldn’t buy bras from anywhere else. Have been a loyal customer of Rigby & Peller since I had my first fitting in 1999 and have had several fittings since, what with weight gain and loss. Always look out for their genuine sales and always buy Prima Donna.

29 July 2026
Rated 4 out of 5 stars

Top quality bra, but...

After years of searching, I have come back to the Deauville bra, which is top quality and fits my boobs. Unfortunately as with almost all bras I have trouble with the straps being set too wide for me, as I have unusually narrow and sloping shoulders. I would love it if you could design just one equally well made bra with more centred straps so that I am not constantly finding them sliding down my arms. I'm sure I am not alone in having this problem!

29 July 2026

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