Richer Sounds - York Reviews 

2,055
TrustScore 5 out of 5

4.9

12 St Sampsons Square, YO1 8RN York, GB


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Rated 5 out of 5 stars

Popped into Richer Sounds in York today and had been served by Kevin. Can i start by saying his knowledge on record players is truly impressive and is such an amazing gentleman. He had helped me pick... See more

Company replied

Rated 5 out of 5 stars

I have used Richer Sounds in York before, and been very pleased with their assistance in helping me to select a HiFi sound system. This time I wanted a flatscreen TV. I was shown all the various TVs,... See more

Company replied

Rated 5 out of 5 stars

Great service from Aaron in York. Hubby loves new record player. Happy with the extended guarantee which involved no admin on my part. Good price. Will be back next time we need music/tv produc... See more

Company replied

Rated 5 out of 5 stars

The person behind the counter was very patient and helpful. He spent quite some time researching into the piece of equipment that I needed. The Bluetooth adaptor that he recommended works perfectly.

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 12 St Sampsons Square, YO1 8RN, York, United Kingdom

  • 0333 900 0084

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,055)

24,524 reviews in the last 12 months

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Rated 5 out of 5 stars

Always nice to be able to chat to…

Always nice to be able to chat to someone about what your exact requirements are and so it helps to get exactly what you need.Always friendly staff at the York branch were I make my purchases from.

29 April 2026
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Reply from Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

The Sales staff were very informative…

The Sales staff were very informative when advising on bluetooth Turntables and we were able to make a sound (get it!) decision when we purchased. Were absolutely delighted with the purchase.

29 April 2026
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Reply from Richer Sounds - York

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Fast response

Fast response, great advice with a great offer, delivered very quickly. Everything I could have wanted. Amazon can't do what Richer Sounds do.

19 April 2026
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Reply from Richer Sounds - York

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

excellent customer service

8excellent customer service, very Friendly, polite and very helpful, will definitely be going back to joe and his team at the York branch for more purchases. We have already recommended this branch to friends and family, the whole team were very professional and knowledgeable throughout

18 April 2026
Unprompted review
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Reply from Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great buying experience in York shop

Bought a pair of Martin Logan speakers from York Richer Sounds. In branch experience was good. Order placement to delivery was very quick.Oh and the speakers have exceeded my expectations.

11 April 2026
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Reply from Richer Sounds - York

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

GOOD GUYS

GOOD GUYS, patient when unsure what units to go for,no hard sell and worked really hard to get me sorted.
Will be going back to sort speaker upgrades.

10 April 2026
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Reply from Richer Sounds - York

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

I'd never buy hifi from anywhere else

I'd never buy hifi from anywhere else. Superb expert service. No pushy sales. Real passion and patience. They care for their staff and customers and it shows.

29 March 2026
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Reply from Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great service

Absolutely great service from the York team and a special shout out to Kevin who helped sort out a delivery to my parents address. He went above and beyond. Called back when he said he would and just gave sound, helpful advice.
This is the second time we’ve used Richer Sounds but it won’t be the last.
Thanks

8 April 2026
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Reply from Richer Sounds - York

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Fantastic helpful team at York store

The team at York were brilliant in securing me a Loeve TV which fitted my existing (expensive and stylish) TV stand. Not only that but when the TV was delivered to the York store they put it on a trolley and delivered it personally and on foot to my flat 20minutes away. That goes ‘Above and beyond’ in my book. Thanks guys.

8 April 2026
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Reply from Richer Sounds - York

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Speaker Upgrade

I visited Richer Sounds after recommendations of several friends. I took details of room size, current amplifier, distance I sit from speakers, and musical preferences. Senior Sales Advisor, Sean, was extremely knowledgeable, helpful, and I was given a demonstration in a 'listening room'. At no time did I feel under pressure to buy. The speakers were delivered to my door less than 24 hours after my visit. A very satisfying experience; a big thank you, and I won't hesitate to re-visit when I have further hi-fi requirements.

3 March 2026
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Reply from Richer Sounds - York

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Surround sound upgrade

We we were looking to upgrade an old defunct blu-ray surround sound system and didn’t know where to start. Kevin at Richer Sounds in York was brilliant gave us some really helpful advice and recommendations for a new system and setup the speakers in store so we could hear the quality. We are delighted with the new system - it sounds amazing so very happy with the service we received.

28 February 2026
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Reply from Richer Sounds - York

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Earphones

Really easy to order and pick up from store. Communication great both online and in store. Friendly staff in the York store.

2 April 2026
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Reply from Richer Sounds - York

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Excellent service and advice in shop

Excellent service and advice in shop, followed by excellent and patient service on phone when we needed help.
Top marks all round.

30 March 2026
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Reply from Richer Sounds - York

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Excellent service from the York Branch.

Bought an LG oled tv and Sonos sound system from the York branch. The staff were incredibly helpful and knowledgable about the products they were selling. They set the systen up for us to listen to and offered advice on the suitable components to buy, which incidently were not the most expensive.
Highly recommend the company.

19 March 2026
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Reply from Richer Sounds - York

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Knowledgeable staff

Knowledgeable staff, loads of choice and competitive.

28 March 2026
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Reply from Richer Sounds - York

Thanks for your great feedback and for supporting local business.

Rated 4 out of 5 stars

Your couriers let you down.

Everything you do each time I buy a TV is first class, the understanding, the suggestions you make, the price. One thing that needs work is the delivery couriers you used for my latest delivery. Communication was mixed and I was having to do a lot of chasing and phone calls between you and the couriers.

28 March 2026
Rated 5 out of 5 stars

Excellent Experience

Excellent service with Kevin at York. We were looking to buy a Sony tv, due to it's impressive sound performance. After reviewing my hifi set up, Kevin advised running the tv sound through my Dali speakers. We purchased a Philips OLED tv instead. The picture quality is incredible, and we saved approximately £700 against the Sony. Could not be happier.

29 November 2025
Unprompted review
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Reply from Richer Sounds - York

Thanks for your great feedback and for supporting local business.

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