Richer Sounds - York Reviews 

2,107
•
TrustScore 5 out of 5

4.9

12 St Sampsons Square, YO1 8RN York, GB

•

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Rated 5 out of 5 stars

We are Richer Sounds customer ,we started with Richer Sounds in 2006 with the complete Hi-Fi. Our Amplifier was repared once and now had some problems. Arron in RS York,recommended Cambridge AXR100:... See more

Company replied

Rated 5 out of 5 stars

As a longtime customer, I'm consistently impressed by the knowledgeable and helpful staff at the York store. They patiently let me use the listening room to make sure the equipment I was auditioning w... See more

Company replied

Rated 5 out of 5 stars

Really helpful, patient, thoughtful staff. They listened to what I was hoping to achieve, made suggestions that improved it, rang other stores to source a rare product and were utterly friendly throug... See more

Company replied

Rated 5 out of 5 stars

We had a great experience at the York store. Mike helped us decide on a replacement TV game giving us clear detailed advice which enabled us to make an informed decision about our purchase. He was kn... See more

Company replied


Company details

  1. Hi-fi shop
  2. also in
  3. Electronics Store
  4. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 12 St Sampsons Square, YO1 8RN, York, United Kingdom

  • 0333 900 0084

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,107)

24,500 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent company

Excellent company. Frendly knowledgeable staff. Always a good experience.

27 September 2026
Richer Sounds - York logo

Reply from Richer Sounds - York

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

The service was prompt polite and…

The service was prompt polite and helpful. Both of the members of staff I interacted with to have my headphones replaced were excellent.

26 September 2026
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Reply from Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

I was interested in headphones and was…

I was interested in headphones and was helped to buy a perfect set. Just what I needed. Great expedience. 👍👍

28 August 2026
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Reply from Richer Sounds - York

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

The people know their products very…

The people know their products very well and can answer questions with clarity and confidence.

Pricing is competitive and guarantees usually exceed other retailers.

23 September 2026
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Reply from Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Excellent experience at York store

I recently part exchanged a Mission amp & speakers for an Orange Box L Bluetooth speaker & Project phono box with the York store. The staff were all very helpful responding to my initial enquiries over e-mail. I went into the store & Joe the manager gave me a demo of the Orange box & explained how I could use my existing turntable with it. Joe also went above & beyond as he offered to collect the items I was part-exchanging & did so once I had boxed them up. I was really impressed by the level of service. Thanks Joe & the team at York, I am really pleased with my new purchases.

25 August 2026
Unprompted review
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Reply from Richer Sounds - York

Thank you for your 5 star review!

Rated 5 out of 5 stars

A great experience at York

We had a great experience at the York store. Mike helped us decide on a replacement TV game giving us clear detailed advice which enabled us to make an informed decision about our purchase. He was knowledgeable and empathetic. Received the TV within four days so good service all round. Brilliant. Thanks

15 September 2026
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Reply from Richer Sounds - York

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

I am a perfectionist and I could not…

I am a perfectionist and I could not fault the service I experienced, it was exemplary. Brilliant product choice, brilliant price, brilliant communication and with very knowledgeable staff.
So obviously I would wholeheartedly recommend them

15 September 2026
Richer Sounds - York logo

Reply from Richer Sounds - York

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

York store

Great service from everyone in the York shop as usual 👍🏼

12 September 2026
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Reply from Richer Sounds - York

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

We were most impressed by the level of…

We were most impressed by the level of technical expertise from Aaron.
We had many questions which he answered fully.
The turntable and speakers are fantastic value!

5 September 2026
Richer Sounds - York logo

Reply from Richer Sounds - York

Thanks for your great feedback and for supporting local business.

Rated 4 out of 5 stars

They rang back as they were busy when I…

They rang back as they were busy when I initially rang.Got everything right and delivered on a day to suit me.

7 September 2026
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Reply from Richer Sounds - York

Thank you for your feedback and for taking the time to leave us a review.

We hope you enjoy your new purchase!

Many thanks,

The Customer Experience team

Rated 5 out of 5 stars

Good service as always.

I have ordered my new Marantz av receiver on the telesales. At the moment it is not in stock so I am awaiting delivery. I was very happy with the service I received over the phone with Aaron.

6 September 2026
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Reply from Richer Sounds - York

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Kevin's advice was priceless

Kevin's advice was priceless as it combined clear, understandable explanations with expert knowleged of technical issues. Equally important, he offered a more competitive package than the one available online.

5 September 2026
Richer Sounds - York logo

Reply from Richer Sounds - York

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

A very satisfied customer.

I had an excellent experience in your shop. Your staff member was really helpful and explained everything very clearly so that I could choose the best product for me. I am delighted with my new radio so thank you very much.

5 September 2026
Richer Sounds - York logo

Reply from Richer Sounds - York

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Great service.

Helpful staff. Good price. Prompt friendly delivery (arriving when they said they would). Much better than an online A**z*n style experience.

5 September 2026
Richer Sounds - York logo

Reply from Richer Sounds - York

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

I received excellent service and got a…

I received excellent service and got a quality product thanks to reviews

25 August 2026
Richer Sounds - York logo

Reply from Richer Sounds - York

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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