On this occasion we were served by Kevin who was friendly, polite and listened to our needs. Once home our initial choice proved not so good so were returned and another selection made. This we still... See more
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Very friendly, efficient service. As a woman of a certain age, I often feel dismissed in electronics stores, but Richer Sounds in York was fantastic. Very helpful staff. They didn’t have what I needed... See more
Company replied
Have had a fantastic first time experience with RS and they will now be my go to for electrical items. Bought a new hifi stacking system via Arron in RS York. Communication was brilliant with him, he... See more
Company replied
I am 88 years old living through the times when you could expect retailers to give a service not normally found today. What a pleasant supprise when I went into the York store to find it staffed by... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
12 St Sampsons Square, YO1 8RN, York, United Kingdom
- 0333 900 0084
4.9
Excellent
2K reviews
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I popped in to the York store while…
I popped in to the York store while away with my Wife for a few days Joe an Kevin were busy but I was made welcome despite the shop being full.
Kevin became free and disussed in just enough detail not be baffled about what I was looking for.
He knew I wast buying there and then but still spent time totally unlike your usual hi fi store which just want money and done with whatever they want you to have. He surprisingly stayed in contact methodicly went through my mind changes. My Wife bought me the recommended speakers which are perfect. I have the recommended cable in post as we speak and I am saving like crazy to purchase the recommended pre amp and power amp. Basicaly what Kevin has done is show exactly what excellent customer service should look like and then go that little bit further. I have the unenviable task of managing managers who have teams of people who should be nowhere near a customer. You as Richer Sound have more than the right peson doing the job. He has totally restored my faith and from now on will get all of my tv and hi fi from Richer Sound York.Even though I manchester. Credit where credit is due.
23 June 2026
Reply from Richer Sounds - York
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent Service
We dealt with Kevin who spent a lot of time with us listening to our requirements and demonstrating the soundbar performance. There was no pressure and we went away to check what would fit. We returned and bought the soundbar whilst it was on offer and are very happy with it.
23 June 2026
Reply from Richer Sounds - York
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
A good price for the Hisense tv and…
A good price for the Hisense tv and stand and excellent service from James who installed it
23 June 2026
Reply from Richer Sounds - York
Thanks for your feedback, great to read you were happy with our service.
The staff were friendly and…
The staff were friendly and knowledgeable. They spent time discussing our choices and suggested options. We are very pleased with our purchases which we made in store and were then delivered by lunchtime the next day.
22 June 2026
Reply from Richer Sounds - York
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - York
Thank you for your 5 star review!
Telly's
Hi
Helped a great deal in deciding which purchase was suitable
Also answered any queries what I needed to know
20 June 2026
Reply from Richer Sounds - York
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Joe from the Richer Sounds in York was…
Joe from the Richer Sounds in York was very polite and very helpful.
Sonos had offers on, plus a 2 year warranty. I rang Richer Sounds up and not only did Joe match the Sonos offer he discounted it a bit more too, plus I got a 6 year warranty on the sonos speakers I got from Richer Sounds in York🙂
Thank you, Joe, Aaron, and the rest of the team at the York Richer Sounds branch
26 February 2026
Reply from Richer Sounds - York
Thank you for your 5 star review!
Fantastic customer service
Fantastic customer service. Was guides to the best product and kept in touch about delivery - which was quicker than anticipated!
13 June 2026
Reply from Richer Sounds - York
Thank you for your 5 star review, it’s lovely to read your comments.
Richer Sounds always delivers
Richer Sounds always delivers on service and choice. They also really know their stuff when it comes to AV tech. If a product is available elsewhere for a few quid less, I'll still go with RS.
13 June 2026
Reply from Richer Sounds - York
Thanks for your feedback, great to read you were happy with our service.
Ordered over phone at York store
Ordered over phone at York store, was provided relevant info regarding specs before purchase by Sean. Ready for colletion as promised. Very happy.
12 June 2026
Reply from Richer Sounds - York
Thank you for your wonderful feedback
Staff were great as usual but the tv…
Staff were great as usual but the tv was delivered 24 hours later than booked. Waited in all day wasted a day and then had to cancel and they re arrange the installer who could only fit in the installation in eight days time.
12 June 2026
Reply from Richer Sounds - York
Thank you for leaving your feedback, I was of course sorry to read that the late arrival of the TV caused you issues. From investigation the courier fulfilled their side of things so the issue appears to be between when the stock arrived with us, and what you were told to expect.
Our customer service team will be in touch to find out more about this, with a view to resolving the matter to your satisfaction..
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Great price very smooth transaction…
Great price very smooth transaction great friendly communication arranging store collection. Have used several times always been very good.
7 June 2026
Reply from Richer Sounds - York
Thanks for your feedback, great to read you were happy with our service.
Excellent company to do business with…
Excellent company to do business with and would definitely recommend them. Staff are superb.
8 June 2026
Reply from Richer Sounds - York
Thank you for your wonderful feedback
Very helpful staff eager to talk about…
Very helpful staff eager to talk about various pieces of equipment. Knowledgeable too.
3 June 2026
Reply from Richer Sounds - York
Thanks for your great feedback and for supporting local business.
Excellent customer service
Excellent customer service. We needed a replacement for our radio/cd player. Richer Sounds had a product we liked the look of, at a reasonable price. On speaking to the York branch, the sales assistant said the item wasn't in stock at the branch but they could get one delivered to us. It arrived within 24 hours and we are delighted with it and the service we received.
5 June 2026
Reply from Richer Sounds - York
Thank you for your 5 star review!
Great advice and saved £10 as vip
Great advice and saved £10 as vip. Delivery to home free of charge.
Many thanks
4 June 2026
Reply from Richer Sounds - York
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
First class customer service
First class customer service, courteous and professional as always.
Genuine price matching, not just pretence and referring to terms and conditions. Wouldn’t shop for my hifi and TV anywhere else.
29 May 2026
Reply from Richer Sounds - York
Thanks for your feedback, great to read you were happy with our service.
Great, knowledgeable advice.
The sales person in the shop was very knowledgeable and helpful. He gave us unbiased advice regarding our prospective purchase.
We are very happy with the items and have found his advice to be very accurate.
3 June 2026
Reply from Richer Sounds - York
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Once again a very positive shopping…
Once again a very positive shopping experience. Great TV too!
3 June 2026
Reply from Richer Sounds - York
Thank you for your 5 star review, it’s lovely to read your comments.
Great service
Great service, ordered over the phone and spoke to Kevin in the York branch. Very happy to help and completed the purchase after a little difficulty with the payment going through. Ordered on a Tuesday, delivered by Thursday. A****
2 June 2026
Reply from Richer Sounds - York
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
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