As always Richer Sounds are brilliant. From ordering online and using the VIP club to communications and delivery feeling like a personal service. Delivery was super fast too Always use RS u... See more
Company replied
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Delivery was faster than stated. Clearance tv looks like it has only been opened and returned- plastic covering was still on and accessories still in their packaging. After sales team were great on an... See more
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Very efficient service, from website, order process to delivery. My old Celestion active subwoofer had given up the ghost after 20+ years of good service. Researched a replacement speaker and a supp... See more
Company replied
Easy to order item required. Prompt next day delivery in the time spots given,regular email updates. Members of our family have purchased from Richer Sounds several times now. Very Happy with the serv... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
3 - 4 Hankey Place, SE1 4BB, London, United Kingdom
- 0333 900 0065
4.9
Excellent
21K reviews
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Excellent online transaction
Excellent online transaction. Was looking for, and easily found, the item I was looking for on their website, and it had all the details I required and at an excellent price. Once purchased it was delivered in 2 days and is exactly what I wanted. Thank You!!!
28 July 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Very happy well packaged and arrived…
Very happy well packaged and arrived promptly as new condition
27 July 2026
Reply from Richer Sounds - Websales
Thank you for your 5 star review!
Reply from Richer Sounds - Websales
Thank you for your wonderful feedback
Highly recommended
Fantastic deal on my new TV and excellent service from start to finish. I was kept informed throughout the delivery process, and it even arrived earlier than expected. I highly recommend Richer Sounds and will definitely use them again!
29 July 2026
Reply from Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great all round service
Great product, great price, arrived on time and with excellent communication.
28 July 2026
Reply from Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
A+ service and delivery. No hassle
Great product reviews, good pricing, slick service, speedy delivery.
28 July 2026
Reply from Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
My second purchase from Richer Sounds
My second purchase from Richer Sounds. In each case it's been easy and the delivery service has been excellent.
28 July 2026
Reply from Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I purchased a pro-ject primary E…
I purchased a pro-ject primary E turntable and as soon as i set it up the drive belt broke.so i was not impressed.
28 July 2026
Reply from Richer Sounds - Websales
Thank you for the feedback, although really sorry to read that you had problems on installation. If you do still need assistance, please do get in touch via the below address..
seniorcomplaintsteam@richersounds.com
The Customer Experience team
Denon dht s517 soundbar
Richer sounds are my go to now because they are always professional and knowledgeable and the prices competitive they don’t mess people around they just always deliver top notch service. More than happy with my purchases backed up with the 6 year warranty.shall definitely recommend.
Many Thanks.
27 July 2026
Reply from Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Vey happy with product
28 July 2026
Reply from Richer Sounds - Websales
Great to hear - thanks for the feedback!
The Customer Experience team
Reply from Richer Sounds - Websales
Thank you for your wonderful feedback
Good company to do business with …
I was very happy with the experience from Richer Sounds I wanted to upgrade my existing TV to a smart one and after doing some research found what I was looking for at a reasonable price . I have bought a TV from them before and the staff are very knowledgeable
26 February 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great customer service
Great customer service. Although the item I ordered was a pre-order item, the team kept me informed with regular updates about its delivery. Now I've received it, it's a great product - the "Tina" record player is superb and a great way of listening to all my records!
26 May 2026
Reply from Richer Sounds - Websales
Thank you for your wonderful feedback
Reply from Richer Sounds - Websales
Thank you for your 5 star review!
Ordered a TCL 50 qm7k
Ordered a TCL 50 qm7k and everything was nice and easy. From ordering to delivery. No issues whatsoever.
27 July 2026
Reply from Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
The website was easy to navigate…
The website was easy to navigate through and purchasing the speaker through the checkout system was easy. The delivery was delayed however the communication was sound so all good, thank you.
21 July 2026
Reply from Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Websales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
TV delivered was damaged
TV delivered was damaged , Richer sound organised next day delivery. TV I had ordered was out of stock so they upgraded my purchase at no extra cost
27 July 2026
Reply from Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
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