The website is so easy to navigate, finding what I wanted was simple and once found, the product information was excellent. Honest reviews from buyers gave me confidence to buy. Price was amazing and... See more
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A great price, very quick delivery & a 6 year warranty. Add to that the fact that the Haier TV not only synced with our other TV's but also with our Phillips Hue lighting system, which we have install... See more
Company replied
No brainer for me - best price, quality Sony tv. Slight negative having delivery charge for named day but delivery on time, rang hour before arriving. All round great services thank you very much an... See more
Company replied
We bought our Hisense 100” TV from Richer Sounds and cannot fault the whole process. Not only were the prices more than reasonable at nearly £1000 cheaper than Amazon, the customer service was exc... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
3 - 4 Hankey Place, SE1 4BB, London, United Kingdom
- 0333 900 0065
4.9
Excellent
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great
I ordered headhones which are fantastic and arrived in undr 48 hours - can't get better than that. Thanks a million
29 September 2026
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Can't fault this company
Can't fault this company. First time buyer here but won't be the last. Good selection of products and I found what I was looking for easily. Good price. Arrived quickly and well packaged. Great communications throughout. Excellent service all round. Thanks
28 September 2026
Reply from Richer Sounds - Websales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
All as expected.
Good website, easy to search and navigate. Pleased with purchase of TV. Very efficient tracked delivery.
12 June 2026
Reply from Richer Sounds - Websales
Thank you for your wonderful feedback
Reply from Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent customer service from start…
Excellent customer service from start to finish. Prompt service too and seamless delivery
29 September 2026
Reply from Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Remarkable delivery time.
18 September 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Yamaha RN1000A a fantastic amplifier
I’m very pleased with this product. It works exactly as expected, feels well made, and is easy to use. The quality is excellent and the quality of sound is absolutely exceptional if you have a great speakers. Overall, I’m very happy with my purchase and would definitely recommend it to others. Very professional, and the delivery was very fast. I was impressed. Thank you very much Richer Sounds.
With respect Viktor
29 September 2026
Reply from Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very competitive
Very competitive, quick and efficient order processing and delivery
28 September 2026
Reply from Richer Sounds - Websales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Easy simple and quick!
29 September 2026
Reply from Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Lightning fast
Very fast same-day dispatch, excellent next day delivery, cheapest place you could find so many headphones, no complaints.
28 September 2026
Reply from Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent company
Excellent company. Fast delivery and kept well informed every step of the way. Thank you
28 September 2026
Reply from Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
Really quick delivery
Really quick delivery. Really well packaged item. Great price for the player and speaker bundle. This is the place A*
28 September 2026
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Easy to order online
Easy to order online. TV arrived quickly and very pleased with it
24 September 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Excellent in store advice for a audio…
Excellent in store advice for a audio novice and fast delivery.
27 September 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Great product. Great price.
I bought a record player and edifier speakers. The whole set up is brilliant and we couldn't be happier. The correspondence and service were great and the price was really reasonable but, most of all, the kit is AWESOME.
I recommend Richer Sounds. I'll definitely use them again.
28 September 2026
Reply from Richer Sounds - Websales
Thank you for your 5 star review!
Great value new TV, friendly service
Great value new TV, quick delivery & friendly advice on the phone. Moving to a larger house we needed a larger screen TV. After research and many comparisons, I chose Richer Sounds, and got great advice from Jack in Edinburgh. Delivery was smooth and speedy, only 3 days after ordering. Also got the best possible price on the internet at that time.
28 September 2026
Reply from Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
Positive Outcome
I originally left a negative/one star review as I was sold a non working LG TV, cost around £1,200 which is a lot of money for me. However, I've revised the review to five stars, because while the initial steps to reporting the faulty TV and trying to get a replacement were not positive, my further contact with the Solihull branch of Richer Sounds, and their subsequent arrangement of a replacement TV, and the collection of the faulty TV, meant that Richer Sounds redeemed themselves. A big thank you to Stuart, Richer Sounds, Solihull and Tom, Richer Sounds Customer Experience service.
28 September 2026
Reply from Richer Sounds - Websales
I was genuinely concerned to hear about the difficulties you've experienced with your new television, and in resolving the matter with us.
As the purchase was originally made online, the correct process was for our Customer Service team to arrange the exchange. Unfortunately, when you subsequently telephoned the helpline after speaking with the local store, you were routed through a supplier support option.
Whilst manufacturers are often best placed to help diagnose technical issues with their products and avoid unnecessary engineer visits, it would have been better on this occasion to speak directly with a Richer Sounds colleague to arrange a resolution. Following a review of the automated options customers are presented with, which do include a route to speak with a Richer Sounds colleague directly, we are going to add an additional option that enables customers to navigate back through the menu and avoid similar frustration in future.
Having since spoken to you personally I'm pleased to confirm that the exchange has now been successful and the new TV is working as it should be. I’m very sorry for the inconvenience caused and hopefully if you use us again you will be one of the 98% of happy customers who review us on Trustpilot.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Top class price and delivery
Very good price excellent delivery very quick love the tv will be sure to use richer sounds again and recommend to family and friends thanks a lot
28 September 2026
Reply from Richer Sounds - Websales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Customer service amazing
I ordered a tv from Richer Sounds and when it was delivered, I set it up to find a thick black line down the centre of the screen. I called customer service who asked for photographs. I sent these over and the next day I received a new tv. The customer service was amazing, no hassle whatsoever. Thank you for being so prompt. I would definitely recommend Richer Sounds.
28 September 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
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