This was my first purchase with Richer Sounds and it was ordered and paid for online.The process was very straight forward and communication regarding delivery and collection times excellent.So glad t... See more
Company replied
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See what reviewers are saying
We went to the Stockport store to have a look for a new television, the staff were really helpful. No pressure to buy, just good honest advice. Once we had made our choice delivery was arranged for a... See more
Company replied
I prefer visiting showroom rather than buy on line . Salesperson was efficient and professional as was delivery driver . Both an asset to your firm . 10/10 . Bought a tv off you several years ago an... See more
Company replied
Excellent advice from Matt and John. First class service led to the purchase of an oled tv, stand & dvd player. You guys delivered an excellent customer experience. Thank you.
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
58 Lower Hillgate, SK1 3AL, Stockport, United Kingdom
- 0333 900 0022
4.9
Excellent
2K reviews
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Excellent advice
Excellent advice. I felt at ease with tom who was patient and knowledgeable and I came away with just what I wanted
10 May 2026
Reply from Richer Sounds - Stockport
Thank you for your wonderful feedback
Good advice, purchase and collection of goods
Good advice and setting out potential options from Nate at initial visit.
Opportunity to listen to selected items in listening room at second visit.
Efficient hand over of goods by John on third visit.
7 May 2026
Reply from Richer Sounds - Stockport
Thanks for the review, it's excellent to hear you had such a positive experience across your visits. From initial advice through to a smooth handover of your purchase, it’s great that the team delivered.
Feel free to get in touch directly if you need any further assistance.
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Great service from start to finish
Great service from start to finish. Staff were very informative and friendly. Realised we ordered wrong size tv and they changed it without a problem. 1st class service!
5 May 2026
Reply from Richer Sounds - Stockport
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Stockport
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Good selection of TVs
Good selection of TVs, fair prices and advice from friendly salesman. Delivery was quick as promised and the 6 year warranty was important.
2 May 2026
Reply from Richer Sounds - Stockport
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Stockport
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I explained what I needed and the…
I explained what I needed and the gentleman explained that it was no longer available but gave me the full run down of what was available, he even opened the shop up early for me
Excellent service
30 April 2026
Reply from Richer Sounds - Stockport
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
So helpful
Their products are great and they are so helpful. Had a problem recently with a new TV, phoned them and they sorted it out. You get through immediately without waiting in queues. Can't praise them enough
5 May 2026
Unprompted review
Reply from Richer Sounds - Stockport
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent explanation and advice
28 April 2026
Reply from Richer Sounds - Stockport
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Stockport
Thanks for your great feedback and for supporting local business.
The staff knowledge and attention to…
The staff knowledge and attention to detail was excellent
20 April 2026
Reply from Richer Sounds - Stockport
Thank you for your 5 star review, it’s lovely to read your comments.
Very professional and friendly
Very professional and friendly. Had the opportunity to try before you buy which is very important. I changed my mind as a result of this. I also ended up spending more money. Delivery and after sale support was good too.
20 April 2026
Reply from Richer Sounds - Stockport
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent service
Yet again excellent service. Very knowledgeable staff in the Stockport branch. Always go to Richer Sounds.
20 April 2026
Reply from Richer Sounds - Stockport
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent helpful information from the…
Excellent helpful information from the staff to a quick delivery service
18 April 2026
Reply from Richer Sounds - Stockport
Thanks for your great feedback and for supporting local business.
The staff were so helpful
The staff were so helpful, they understand what l needed, as this was a gift, the gentleman told me all about the item how it works, they even offered to keep it in the shop as it was a surprise, can't prays enough how helpful and professional your staff were. Thank you
18 April 2026
Reply from Richer Sounds - Stockport
Thank you for your 5 star review!
Customer service was excellent
Customer service was excellent. Only reason 5 stars not given was the TV didn't work and I had to send it back and get a new one delivered, but all was handled well by Richer Sounds
10 April 2026
The staff were very friendly an…
The staff were very friendly an knowlegable. They didn't try to rush me into anything ND EXPLAINED THINGS PROPERLY.
11 April 2026
Reply from Richer Sounds - Stockport
Thank you for your 5 star review!
Reply from Richer Sounds - Stockport
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
A 5 star review
A five star review based on the excellent service received at Stockport branch. The delivery was a day early as well which was very good. I love the turntable and speakers. I didn’t realise there was a 14 day price match promise and Richer Sounds rang me to let me know and matched the lower price. I would definitely shop there again
11 April 2026
Reply from Richer Sounds - Stockport
Thank you for your wonderful feedback
My old vinyl gets a second chance.
Very happy with my purchase. Very friendly and knowledgeable staff. Thank you.
10 April 2026
Reply from Richer Sounds - Stockport
Thanks for your feedback, great to read you were happy with our service.
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