Received great advice on a new turntable and speakers, in both cases being recommended ones I hadn’t considered. Both are fantastic. Also had to return an open box network amplifier which was faulty... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Received great advice on a new turntable and speakers, in both cases being recommended ones I hadn’t considered. Both are fantastic. Also had to return an open box network amplifier which was faulty... See more
Company replied
Cello tv delivered to store. Guys in store remembered me from previous purchases over last 18 months and chatted about those items. You don’t get that kind of personal interaction anywhere else! Alw... See more
Company replied
I called the Stockport store to buy a TV to replace our old one, which I had bought from the same store a number of years ago. I was impressed with how any questions about the new TV were answered... See more
Company replied
Great company that I've used for years. Stockport branch is great, very helpful staff and a good opportunity to test kit before buying. Great warranties too.
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
58 Lower Hillgate, SK1 3AL, Stockport, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic website easy to use and navigate a fast service

Reply from Richer Sounds - Stockport
I ordered a Manhattan TV recording device based upon advice on the Richer Sounds website.
It is excellent and functions exactly as expected / promised.
Service was brilliant, delivery was fast. Nothing to improve

Reply from Richer Sounds - Stockport
Great company that I've used for years. Stockport branch is great, very helpful staff and a good opportunity to test kit before buying. Great warranties too.

Reply from Richer Sounds - Stockport
Very easy to order on line for collection in local store next day. Store staff confirmed item was in stock by phone and were super helpful.

Reply from Richer Sounds - Stockport
Have bought lots of stuff over the years and always found the team very helpful and they give sound advice I was buying some Sonos speakers and they advised what I needed and how to set them up.

Reply from Richer Sounds - Stockport
Received great advice on a new turntable and speakers, in both cases being recommended ones I hadn’t considered. Both are fantastic.
Also had to return an open box network amplifier which was faulty. Great response from to Stockport store who replaced it without any quibble.

Reply from Richer Sounds - Stockport
I called the Stockport store to buy a TV to replace our old one, which I had bought from the same store a number of years ago.
I was impressed with how any questions about the new TV were answered. The purchasing process was very easy and straightforward - and at a great price too!
Delivery was on time. Gareth, the delivery driver, was very polite and rang to confirm the delivery time beforehand. On arrival he took his shoes off before entering the house, which I thought was a nice touch.
Would have no hesitation in using Richer Sounds for any future purchases.

Reply from Richer Sounds - Stockport
Cello tv delivered to store. Guys in store remembered me from previous purchases over last 18 months and chatted about those items.
You don’t get that kind of personal interaction anywhere else!
Always helpful, always friendly.

Reply from Richer Sounds - Stockport
Tom was extremely helpful and listened to my requirements.

Reply from Richer Sounds - Stockport
Matt was great, what above and beyond to help me find the right setup.

Reply from Richer Sounds - Stockport

Reply from Richer Sounds - Stockport
I received good advice about the radio, the product works well, and the price was excellent.

Reply from Richer Sounds - Stockport
If you are looking for any audible player then this is the place you need to go.
Great staff, great variety of choice of equipment at varying price points to suit your budget.
I was looked after today by John, I told him exactly what I was looking for and what it was replacing.
He talked me through a few potential options, the differences between them with there individual pros, I settled on a Marantz system that I particularly liked the look of and John kindly set it up in a fab listening room for me along with speakers he thought might match what I had described.
My ears were blown away with the quality. John in particular was very knowledgeable, down to earth, and very helpful.
I was given all the time I needed and he was more than happy to demonstrate a few options, at no point did I feel pressured and there was no attempt to try and upsell. Superb experience and very enjoyable. I came away with a new amp, cd player, turntable, speakers and a rack.
I can’t recommend Richer Sounds Stockport or John enough. Amazing customer service, pricing and overall very enjoyable experience. Thank you so much it was an absolute pleasure and I will be back again.

Reply from Richer Sounds - Stockport
Ease of website navigation, as I am easily out off by clunky sites. Stag at the shop we’re helpful and informative, offering good advice on my wishes moving forward.

Reply from Richer Sounds - Stockport

Reply from Richer Sounds - Stockport
Item ready to collect when stated. Very professional sales advisors in the shop. Polite and courteous.
Always happy to purchase items from Richer Sounds

Reply from Richer Sounds - Stockport
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.