Richer Sounds - Stockport Reviews 

2,448
TrustScore 5 out of 5

4.9

58 Lower Hillgate, SK1 3AL Stockport, GB


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Rated 5 out of 5 stars

Fantastic company. Ordered a TV online and within a short amount of time, a date and time was given for the delivery. They kept me up to date with the delivery process. I have used Richer Sounds m... See more

Company replied

Rated 5 out of 5 stars

This was my first purchase with Richer Sounds and it was ordered and paid for online.The process was very straight forward and communication regarding delivery and collection times excellent.So glad t... See more

Company replied

Rated 5 out of 5 stars

We went to the Stockport store to have a look for a new television, the staff were really helpful. No pressure to buy, just good honest advice. Once we had made our choice delivery was arranged for a... See more

Company replied

Rated 5 out of 5 stars

I prefer visiting showroom rather than buy on line . Salesperson was efficient and professional as was delivery driver . Both an asset to your firm . 10/10 . Bought a tv off you several years ago an... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 58 Lower Hillgate, SK1 3AL, Stockport, United Kingdom

  • 0333 900 0022

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,448)

23,666 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pleasant people,good knowledge could…

Pleasant people,good knowledge could not fault anything and delivered prompt by date.

26 August 2026
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Reply from Richer Sounds - Stockport

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Very good

Very helpfull staff great service nice place

25 August 2026
Richer Sounds - Stockport logo

Reply from Richer Sounds - Stockport

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Richard was so helpful when listening…

Richard was so helpful when listening to my needs and giving me advice about how to satisfy them

25 August 2026
Richer Sounds - Stockport logo

Reply from Richer Sounds - Stockport

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Easy transaction

Easy transaction. All went well.

24 August 2026
Richer Sounds - Stockport logo

Reply from Richer Sounds - Stockport

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Fantastic company

Fantastic company.
Ordered a TV online and within a short amount of time, a date and time was given for the delivery. They kept me up to date with the delivery process. I have used Richer Sounds many times in the past, and have never had a single problem with them. After the TV was delivered, they even called myself the day after, and asked if i needed any help in setting up the TV and was everything OK with the delivery. I wish other Companys would look after their customers like Richer Sounds.
Keep up the excellent work.

23 August 2026
Richer Sounds - Stockport logo

Reply from Richer Sounds - Stockport

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

5 * Knowledge and service

This store has been my go to for 30 years plus! The staff are always knowledgeable, friendly, and helpful.

13 August 2026
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Reply from Richer Sounds - Stockport

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 4 out of 5 stars

As usual the website and in store staff…

As usual the website and in store staff were excellent and very helpful, the emails from DPD about the parcel (which I asked to be taken to my local store, not too my house), were confusing and made me think I’d done something wrong!

But good product and service

20 August 2026
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Reply from Richer Sounds - Stockport

Thank you for the feedback and for taking the time to leave us a review, although we were sorry to hear about the confusion regarding delivery emails. We will of course take your feedback onboard for the future.

We hope you enjoy the new purchase!

Many thanks,

The Customer Experience team

Rated 5 out of 5 stars

Amazing service

Super friendly service and the staff went out of their way to help with my enquiry and subsequent purchase.

21 August 2026
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Reply from Richer Sounds - Stockport

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

This was my first purchase with Richer…

This was my first purchase with Richer Sounds and it was ordered and paid for online.The process was very straight forward and communication regarding delivery and collection times excellent.So glad they have there own parking area,which was just across the road.On entering the store there was available staff willing to assist,and a nice display of equipment for sale.I would visit this store again.

19 August 2026
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Reply from Richer Sounds - Stockport

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Excellent customer experience.

Excellent advice from Matt and John. First class service led to the purchase of an oled tv, stand & dvd player. You guys delivered an excellent customer experience. Thank you.

19 August 2026
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Reply from Richer Sounds - Stockport

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Very helpful

Very helpful, knowledgeable staff

18 August 2026
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Reply from Richer Sounds - Stockport

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 3 out of 5 stars

Wiim Amp

The salesman wasn't very knowledgeable. He might have been new as he did go and ask when I asked about radio stations.
Got the product I wanted Wiim amp. A coffee would have been nice.
I visited the store last year and the salesman was very knowledgeable about the Wiim. That's why I returned plus I've had good experiences with Richer Sounds in the past. Pleased with my Wiim amount.

18 August 2026
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Reply from Richer Sounds - Stockport

Thanks for your review, although I was sorry to hear about this. Please bear with us while we investigate, after which we will be in touch.

Seniorcomplaintsteam@richersounds.com

With kind regards

Paddy Hall
Customer Service Deputy Manager
Richer Sounds

Rated 5 out of 5 stars

I prefer visiting showroom rather than…

I prefer visiting showroom rather than buy on line . Salesperson was efficient and professional as was delivery driver . Both an asset to your firm . 10/10 .
Bought a tv off you several years ago and returned recently based on previous experience and customer service Thank You .

18 August 2026
Richer Sounds - Stockport logo

Reply from Richer Sounds - Stockport

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Fantastic assistance with expert…

Fantastic assistance with expert knowledge. Have been buying from Richer Sounds over many years and never been disappointed.

27 November 2025
Richer Sounds - Stockport logo

Reply from Richer Sounds - Stockport

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Warmly greeted and very helpful from the start

Warmly greeted and very helpful from the start. I needed an updated tv which had to be able to fit in a cabinet and we spent a bit of time sorting something suitable , I came away happy with my choice. I wold not hesitate to use Richer Sounds again.

17 August 2026
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Reply from Richer Sounds - Stockport

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Excellent Service

Staff are very helpful and gave good advice/help.
The after service we received when we wanted to upgrade out TV for a bigger screen was excelelnt.

16 August 2026
Richer Sounds - Stockport logo

Reply from Richer Sounds - Stockport

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

So helpful

So helpful, thanks

16 August 2026
Richer Sounds - Stockport logo

Reply from Richer Sounds - Stockport

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Great advice

As aways, great advice and products.

16 March 2026
Richer Sounds - Stockport logo

Reply from Richer Sounds - Stockport

Thank you for your 5 star review!

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