Everything from Richer Sounds always comes with a level of reassurance that you just can’t get anywhere else. The speakers are amazing for the price point. So quick and efficient in coming to the stor... See more
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I called the Telesales number and was in a queue, which initially was annoying, but got transferred to a shop after a short while. When I explained what I was after the shop assistant proved very help... See more
Company replied
The lovely guy, Alex at Sheffield, who sold me the CD/Radio was super and very helpful. I pretty much knew what I wanted but ended up getting a better version of the product after he answered all my... See more
Took our son to introduce him to the beginners world of a decent amp and turntable for his 21st birthday. Alex was extremely knowledgeable and helpful. He set a couple of systems up in the experience... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
130 Whitham Road, S10 2SR, Sheffield, United Kingdom
- 0333 900 0034
4.9
Excellent
2K reviews
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Geoff was really helpful
Geoff was really helpful and patiently allowed us time to consider what we really wanted. Would definitely purchase from RS again.
10 March 2026
Reply from Richer Sounds - Sheffield
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent advice.
Excellent advice and detailed info about the product.
I have used Richer sounds for many years and will continue to do so.
Also the price.
10 March 2026
Reply from Richer Sounds - Sheffield
Thank you for your wonderful feedback
Reply from Richer Sounds - Sheffield
Thank you for your wonderful feedback
Excellent service and delivery
Excellent service and delivery. Unfortunately the Humax 6000T would not function correctly due to it's smart tuning feature and many other design faults. The return and refund was simple and fast, which is unusual these days. Always my preferred location for AV products.
6 March 2026
Reply from Richer Sounds - Sheffield
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Whats it all about GEOFF?
I liked the fact that i got advice over the phone about the speaker cable I wanted was no longer available.And that it's equivalent would be about six pounds a meter. "come in and we ll sort you out"
What I didn't like was travelling into Sheffield, and then a half an hour walk from the car,for Geoff to say it's 10 pound a meter. When the other sales assistant checked the computer , it was indeed six pound. I said I'd like seven metres please.Geoff said,we haven't got that much. If I d known this fact , I would have flipping well ordered it over the phone. He did give me free delivery, but I wasn't going to be home the next day so I had to get it delivered to the shop,and once again drive fifteen miles into sheffield, And take a thirty minute walk,up the hills of sheffied and back another 30. Followed by the drive home. The new cable cost me 52 pounds. I could have got the same cable from amazon, sat back and had it delivered to the door on the day I required it.Update.
David from customer service fond of me as soon as you got word of this review, and made things good. He apologised for the confusion and graciously offered me half the purchase price back. It just shows that these reviews are indeed taken notice of. Richer Sounds has incredibly good.Customer service.
2 March 2026
Reply from Richer Sounds - Sheffield
Thank you for your feedback, although it's really disappointing to read of how your enquiry was handled. I've listened to the call between yourself and the store and totally agree, the availability of the cable should have been clarified there and then, especially considering we knew you were coming in, and the mistake with the price when you got there, although quickly rectified, only served to make the situation worse.
I have since spoken to the store manager who was most concerned to learn of the feedback and who has spoken to the colleague involved about the issue, to make sure it is not repeated. In the meantime I also understand that our customer service team have contacted you and made things right.
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Reply from Richer Sounds - Sheffield
Thanks for your great feedback and for supporting local business.
Really good customer care and quality…
Really good customer care and quality range of products. Only slight drawback was not knowing what exactly came in the box. Decks did have slipmats and headshells included, which wasn't available info
3 March 2026
Reply from Richer Sounds - Sheffield
Thanks for your feedback, great to read you were happy with our service.
Shopped with this lot for 30 years
Shopped with this lot for 30 years
In all that time never had a problem
What more could you want than that
9 December 2025
Reply from Richer Sounds - Sheffield
Thanks for your kind review, we look forward to your next visit.
No quibble replacement of faulty remote…
No quibble replacement of faulty remote Denon remote.
27 February 2026
Reply from Richer Sounds - Sheffield
Thank you for your 5 star review, it’s lovely to read your comments.
Excellent company
Excellent company. Extremely helpful staff. Guarantee is wonderful and their pricing is competitive. Very happy with my purchase and the service I got
24 February 2026
Reply from Richer Sounds - Sheffield
Thank you for your 5 star review, it’s lovely to read your comments.
Issue with delivery but Tom sorted it out promptly
There was an issue with delivery . After speaking to Tom he assured me he would sort the issue so it didn't happen again .
Thanks Tom
2 March 2026
Unprompted review
Reply from Richer Sounds - Sheffield
I was of course concerned to read your feedback regarding the behaviour of the delivery crew which sounds totally unacceptable and which we have raised at the highest level within the courier we used.
In the meantime, I really appreciate you taking my call and allowing me to resolve things, I'm pleased to be able to say the situation has since been turned around. Hopefully if you use us again you will be one of the 98% of happy customers who review us on Trustpilot.
Sincere apologies again..
Seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Service
Richer Sounds
Great price and a personal experience…
Great price and a personal experience from knowledgeable staff.
23 February 2026
Reply from Richer Sounds - Sheffield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Friendly & knowledgeable service
Friendly & knowledgeable service
Great advice in helping to choose products
Will definitely visit again
22 February 2026
Reply from Richer Sounds - Sheffield
Thank you for your 5 star review, it’s lovely to read your comments.
Excellent service.…
I needed to replace the stylus on an Ortofon 2M Red which I'd managed to break by fitting the very poorly designed cover. The guys at the Sheffield branch didn't have one in stock, but arranged for it to be delivered from their warehouse. It arrived the next day, less than 24hrs from ordering. Excellent service. Thank you.
19 February 2026
Reply from Richer Sounds - Sheffield
Thank you for your 5 star review!
Excellent service.
19 February 2026
Reply from Richer Sounds - Sheffield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Superb Service
Olli and Dave got my selected tv to my door despite not having it in stock, in less than 24hrs. This is my 6th tv (amongst other products) from Richer Sounds. I have never had any issues the products are long lasting, and prices are competitive. They want you to be a customer for life, there is simply no reason for anyone not to be so. Once again, top job chaps, always appreciated
18 February 2026
Reply from Richer Sounds - Sheffield
Thank you for your 5 star review!
Reply from Richer Sounds - Sheffield
Thanks for your feedback, great to read you were happy with our service.
Excellent service
15 February 2026
Reply from Richer Sounds - Sheffield
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Sheffield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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