Excellent deal on Nebula X1. Very friendly staff when I picked it up at Norwich branch. The whole buying experience from enquiries before purchase to follow up after was first class. I chose Richer So... See more
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Came in to replace our amplifier (bought from Richer Sounds about 25 years ago!). Great service, as ever. Salesman was very knowledgeable and spent time working out what we really needed. First recomm... See more
Company replied
Purchased a pair of Wharfedale speakers efficient knowledgeable staff. Order arrived 2 days later. We were unable to set our system up, Tony from Norwich branch came round was extremely personable wit... See more
Company replied
I somehow disconnected my Wiim mini and struggled to reconnect it. Seb at Richer Sounds, Norwich was able to talk me through the process over the phone. I’m not tech savvy but he was able to very p... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
21 St Giles Street, NR2 1JL, Norwich, United Kingdom
- 0333 900 0046
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Reply from Richer Sounds - Norwich
Good price and great instore service
Good price and great instore service. Hoping our new TV will last (almost ) as long as its predecessor. Hopefully the included six year warranty will never be needed.

Reply from Richer Sounds - Norwich
So good to be dealing with a Coop!
So good to be dealing with what is in effect a coop. Always first in my buying thoughts!

Reply from Richer Sounds - Norwich

Reply from Richer Sounds - Norwich
Great company
Great service from start to finish, would definitely recommend, staff friendly and very helpful

Reply from Richer Sounds - Norwich
Been in Norwich City for many many…
Been in Norwich City for many many years but pricey but well respected trader

Reply from Richer Sounds - Norwich
arrived and within ten minutes my…
arrived and within ten minutes my Cambridge Audio exn was ordered and arrive the very next day, as usual staff were very friendly helpful and knowledgeable all in all great experience

Reply from Richer Sounds - Norwich
I have been purchasing hifi products…
I have been purchasing hifi products from Richer Sounds since Julian opened the first store at London Bridge and have always been a satisfied customer. In recent years, I have found the staff at the Norwich branch to be very helpful and knowledgeable.

Reply from Richer Sounds - Norwich
Very helpful on the phone and always…
Very helpful on the phone and always good on price.

Reply from Richer Sounds - Norwich
Tv and mount in stock
Tv and mount in stock, matched John Lewis price and beat them with 6 year warranty.

Reply from Richer Sounds - Norwich
Brilliant (even after a hiccup)
When deliveries started to awry I was beginning to be concerned, but the lengths that the Norwich team went to in resolving the issue were impressive. Good communication and made sure I left with a smile.

Reply from Richer Sounds - Norwich
Seb made the effort to what i wanted…
Seb made the effort to what i wanted like it was his own place and gave me a lot of options to what I was looking for and wasn't pushing me to get things that wouldn't work for me and was really helpful and productive with me asking questions when he suggested things that I wanted more info on I got the best stuff that I needed and wanted from him would recommend talking to him when it comes to systems

Reply from Richer Sounds - Norwich

Reply from Richer Sounds - Norwich
The staff were helpful and friendly …
The staff were helpful and friendly Made a comment about my Richer Sounds customer number as never seen one so low. Explained I used to use the London Bridge store back in the 70's

Reply from Richer Sounds - Norwich
WiiM pro streamer
Needed to replace a basic streamer for realistically just for streaming radio from my iPad. The advice was as usual helpful on all options. As I already purchased a EVO 150 SE the advice was practical on what I needed nothing more nothing less price etc.
So great stuff Richer sound .top notch stuff.

Reply from Richer Sounds - Norwich
staff were knowledgeable and helpful
staff were knowledgeable and helpful
they sell quality goods rather than the cheap Chinese cr*p we're inundated with on other, larger retail outlets with jungle-sounding names
would recommend and visit again

Reply from Richer Sounds - Norwich

Reply from Richer Sounds - Norwich
Tony arrived ahead of time was quick to…
Tony arrived ahead of time was quick to diagnose the problem and rectify an out of balance system with issues. Problems sorted efficiently and with a new set up easy to manage

Reply from Richer Sounds - Norwich
Very helpful
Very helpful, understanding and knowledgeable, no hard sell at all.
We left with more than we came in for!
No1 destination.

Reply from Richer Sounds - Norwich
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