Richer Sounds have always been fabulous.... I don't even bother looking elsewhere anymore as they are always: cheaper, friendlier and more helpful. I can't think of many places that would rather sel... See more
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Good knowledgable staff who give good service. Unfortunately, this time, delivery was not as it should be. First delivery was aborted because of motorway problem but we were not informed until I rang... See more
Company replied
The guys I spoke to were really nice, knowledgeable and very helpful. Going out of the way to make sure I received my amplifier on Saturday was much appreciated (as I don't drive).. I've always had... See more
Company replied
Good television and at an amazing price. Glad I joined the vip club earlier In the year. Staff in Liverpool store very professional and helpful. I would never buy a tv anywhere else.
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
1-5 Berry Street, L1 9DF, Liverpool, United Kingdom
- 0333 900 0030
4.9
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
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Had to return an item and it was easy…
Had to return an item and it was easy and painless. Staff in Liverpool shop were ultra helpful.
17 April 2026
Reply from Richer Sounds - Liverpool
Thank you for your 5 star review!
amazing service from a company that cares about you
Absolutely brilliant service, looked after me all the way to fitting my home theatre, the staff are really friendly and will help you find what is suitable for you.
They couldn’t do enough for me.
Outstanding service from start to finish.
Mr S Thomas
7 April 2026
Unprompted review
Reply from Richer Sounds - Liverpool
Thank you for your wonderful feedback
Reply from Richer Sounds - Liverpool
Thank you for your wonderful feedback
Staff were very good and helpful said I…
Staff were very good and helpful said I needed assistance and they were happy to help put the tv into my car for me
4 April 2026
Reply from Richer Sounds - Liverpool
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Staff who go the extra mile
Brilliant staff who went the extra mile for us. Will definitely be shopping there again.
3 April 2026
Reply from Richer Sounds - Liverpool
Thank you for your wonderful feedback
Stuart went out of his way to give us…
Stuart went out of his way to give us the best advice, suggesting that LG was the best picture and reliability at the moment. It was hard to change after many years of having totally reliable Panasonic’s.
Thanks for the help & advice.
2 April 2026
Reply from Richer Sounds - Liverpool
Thanks for your kind review, we look forward to your next visit.
You just can't beat this
No. 1 go-to for your Hi-Fi needs.
The very best prices, along with a 6-year warranty on most items. Brilliant!
2 April 2026
Reply from Richer Sounds - Liverpool
Thanks for your kind review, we look forward to your next visit.
Firstly a great price
Firstly a great price, free delivery to the store and clear communication with the store confirming when it was ready to collect. Quick and easy collection, pull up outside, pop in to show the invoice that was emailed to me as proof of purchase and the colleague carried it out to the car and made sure it was safe to transport. Great service as always, thanks!
1 April 2026
Reply from Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Very quick delivery even on the…
Very quick delivery even on the standard.
Great price and Richer Sounds very good customer support.
31 March 2026
Reply from Richer Sounds - Liverpool
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Staff very helpful
Staff very helpful. Guided me to get the record player which most suited my needs. He said contact him if I required assistance
26 March 2026
Great in-store and delivery experience
30 March 2026
Reply from Richer Sounds - Liverpool
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Liverpool
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Phone purchase of TV & soundbar which…
Phone purchase of TV & soundbar which went without a hitch. Installation service was offered which I paid for. So glad I did. John, who was the installer, did a brilliant job.
28 March 2026
Reply from Richer Sounds - Liverpool
Thank you for your 5 star review, it’s lovely to read your comments.
Still to attend my demo but initial response excellent
Still to attend my demo but blown away by the friendly and receptive response to my online queries and follow-up emails.. very impressive customer service. Will update review following demo. Brilliant Richer sounds!
4 April 2026
Unprompted review
Reply from Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great service from start to finish
I’m leaving this review a little later than planned, but it’s well deserved. I bought a Samsung S90F television from Richer Sounds and it’s been fantastic. David helped me choose the right model.
Unfortunately, the TV developed an issue, but the team handled it brilliantly. Diego and Justin made the return and replacement process easy, and the new unit has been perfect.
I’ll definitely be coming back for future TVs and soundbars — and I’ve already been recommending Richer Sounds to my family and friends.
12 January 2026
Reply from Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Staff were great
Staff were great, very helpful and patient with a complete novice. Excellent ordering and delivery
25 March 2026
Reply from Richer Sounds - Liverpool
Thank you for your wonderful feedback
Reply from Richer Sounds - Liverpool
Thanks for your feedback, great to read you were happy with our service.
Samsung qe55qn73f..
As always first class experience.
Samsung tv with 6y warranty and free next day delivery you just can't find deals like this anywhere else...The tv is just what I wanted with and a great upgrade from my last tv a Samsung eu50cu7100 (also from RS)...Many thanks One happy customer 👍
23 March 2026
Reply from Richer Sounds - Liverpool
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
DPD delivery you can depend on
DPD delivery you can depend on, delivery time slot spot on.
21 March 2026
Reply from Richer Sounds - Liverpool
Thank you for your 5 star review, it’s lovely to read your comments.
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