Went into the Leicester branch with a basic idea of what I wanted in terms of hifi. After spending some considerable time with Jason I now have an amazing set up at home where I can listen to my vinyl... See more
Company replied
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First class telesales. Spoke to someone who listened to what I wanted, communicated well, made an appropriate amount of small talk while we were sorting things out, facilitated an introductory VIP dis... See more
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Called into Leicester branch, as my elderly turntable gave up.All staff exceptional, going above and beyond, without pressure to sell me something that was above my capabilities or budget. Found me t... See more
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Richer Sounds approach to customer engagement is second-to-none. They actually have phone numbers for branches, which are answered by a real, knowledgeable person. I phoned about the availability in o... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
163 London Road, LE2 1EG, Leicester, United Kingdom
- 0333 900 0043
5.0
Excellent
2K reviews
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People company. Rare
People. Prices knowledge. Respectful. Professional. Friendly. Can do attitude.
(Leicester branch and telephone)
17 March 2026
Reply from Richer Sounds - Leicester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Was really happy with order to…
Was really happy with order to delivery, staff were very polite and helpful, explained everything what I needed to know so was very pleased.
2 July 2026
Reply from Richer Sounds - Leicester
Thank you for your 5 star review!
Fantastic people that know what they…
Fantastic people that know what they are talking about. Well done Richer sounds Leicester
24 June 2026
Reply from Richer Sounds - Leicester
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Outstanding Service.
I needed a 32" television. Small beer for for a store packed with high end equipment. I was treated as if I were spending thousands!
Incredible service, and, of course, I ended up with a superb little telly at a great price.
29 June 2026
Reply from Richer Sounds - Leicester
Thank you for your wonderful feedback
Excellence in action
Well please with both web service and also the staff when i went to pick up my ear bus the following day in store. The staff were very polite, Professional and cuteous.
29 June 2026
Reply from Richer Sounds - Leicester
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Super helpful and informative staff
Super helpful and informative staff, took the time to explain the reasons behind my purchased goods in a way that didn't just feel like a sales pitch!
27 June 2026
Reply from Richer Sounds - Leicester
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Leicester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
I would highly recommend Richer Sounds…
I would highly recommend Richer Sounds at Leicester their service and advice has been invaluable especially when looking to purchase a TV.
Excellent company excellent service.
Many thanks.
Maria K
22 June 2026
Reply from Richer Sounds - Leicester
Thanks for your great feedback and for supporting local business.
The Leicester staff
The Leicester staff , as always, are extremely fair & helpful, providing a first class service per goods sold at a very reasonable price.
20 June 2026
Reply from Richer Sounds - Leicester
Thank you for your 5 star review, it’s lovely to read your comments.
Easy to deal with
Very helpful when dealing directly on the phone to the local shop. ordered Friday pm came following Monday.
18 June 2026
Reply from Richer Sounds - Leicester
Thank you for your 5 star review, it’s lovely to read your comments.
Richard & Levi were both very helpful
Richard & Levi were both very helpful, friendly & professional.
I am very happy with my purchase & the work the guys put in to order it in for me.
16 June 2026
Reply from Richer Sounds - Leicester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Having now dealt with 2 different…
Having now dealt with 2 different stores, l am truly blown away with the old fashioned service and care given by richer sounds. Brilliant, couldn't be better absolutely well done
15 June 2026
Reply from Richer Sounds - Leicester
Thanks for your feedback, great to read you were happy with our service.
Fantastic Service
I dealt with Sebastian and Jason, there expertise and knowledge was exceptional. Fantastic advice and gave me the best options. I will never go anywhere else, always the best products at the best price. Very happy, thank you Sebastian & Jason
20 May 2026
Reply from Richer Sounds - Leicester
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Leicester
Thanks for your great feedback and for supporting local business.
Very pleased with how treated both in…
Very pleased with how treated both in store and phone.
12 June 2026
Reply from Richer Sounds - Leicester
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Jason was extremely helpful
11 June 2026
Reply from Richer Sounds - Leicester
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Leicester
Thank you for your 5 star review!
Great experience at the Leicester store…
Great experience at the Leicester store also price matched cheaper store really knowledgeable staff and great delivery guys really appreciate your hard work thank you for everything. Ian. Swinfield.
9 June 2026
Reply from Richer Sounds - Leicester
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Leicester
Thanks for your kind review, we look forward to your next visit.
Amazing service from Richer Sounds
As always with Richer Sounds, I received top service from Jason at Leicester branch when buying some Sonos products. He price matched some expensive gear no problem and arranged delivery very promptly, all safely packaged up.
7 June 2026
Reply from Richer Sounds - Leicester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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