Richer Sounds - Leeds Reviews 

3,320
TrustScore 5 out of 5

4.9

74 New Briggate, LS1 6NU Leeds, GB


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Rated 5 out of 5 stars

Spent over an hour choosing .y new music system. Derek who served me was patient and gave me excellent advice on each piece of equipment. This was delivered on time on the day l chose. Would reco... See more

Rated 5 out of 5 stars

Repeat customer. This time for a tv. I chose my own after initial research. Knew what I wanted. Phone R/S. Paid and delivery was arranged in 2-3 days afterwards. Paid for installation and the instal... See more

Company replied

Rated 5 out of 5 stars

Staff were really helpful in helping me choose the right turntable for my requirements. I had done some research online prior but it was great having actual people to ask about it. Their advice neve... See more

Company replied

Rated 5 out of 5 stars

Exceptional and knowledgeable service. I had to return an item which did not meet my needs. The manager and a sales assistant dealt with me in a polite and friendly manner. They went out of their way... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,320)

24,272 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy…

Listened to my requirements and gave options without pressure. All ordered and set up, with their recommendations, within a couple if days. Very happy

14 May 2026
Unprompted review
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Reply from Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Richer Sounds Leeds LS1

Rang the Leeds store 6.5.26 having problems with an old model dvd player. New model advised, was delivered and installed in less than 24 hours.
Very happy with service and friendly, professional staff.

6 May 2026
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Reply from Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

had heard less favourable things about…

had heard less favourable things about Richer sounds but my experience has been first class.
Everybody has been overly helpful in a way that others say they match but rarely do

5 May 2026
Richer Sounds - Leeds logo

Reply from Richer Sounds - Leeds

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great advice in store great TV

Great advice in store.
Went in for 65 inch tv but got a 85 inch Hisense delivered for similar price. Brilliant picture and surround system all for less than £1000. With a long warranty too.

11 February 2026
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Reply from Richer Sounds - Leeds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Really enjoyed the experience

Really helpful no pressure to buy good products knowledge. I walked out with a full system super Happy.

2 May 2026
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Reply from Richer Sounds - Leeds

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, quick delivery.

2 May 2026
Richer Sounds - Leeds logo

Reply from Richer Sounds - Leeds

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Excellent help by Derek at the Leeds…

Excellent help by Derek at the Leeds banch.Everyone in the store so friendly ad helpful.
Derek helped me with my purchase and set up of the WIIM unit.
Happy with my purchase an sound quality better than expected.

2 May 2026
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Reply from Richer Sounds - Leeds

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Exemplary service

I was very pleased and impressed with the service I received in your Leeds store. I had made an appointment to listen to a Ruark dab+radio. It was all set up for me when I arrived, and I was immediately impressed with the sound. The young man demonstrated what the machine could do over a range of formats. He also introduced me to the merits of internet radio. Everything about the Ruark was better than I had hoped. I did not hesitate to buy. It was delivered very quickly, and I am now hooked. Thank you! And the cup of tea while I listened to the machine was a lovely bonus! Exemplary service!

30 April 2026
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Reply from Richer Sounds - Leeds

Thank you for your 5 star review!

Rated 5 out of 5 stars

Excellent Service

Mikey the senior sales rep was very friendly and helpful whilst helping me select which product I was after. No upselling, he definitely helped me make the right decision and was very patient and knowledgeable whilst demonstrating the hi-fi system.
He then went above and beyond to ensure it was delivered to my home the next day.
As always, I am very, very impressed with Richer Sounds!

27 April 2026
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Reply from Richer Sounds - Leeds

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Mikey was super knowledgable

Mikey was super knowledgable, helpful & attentive. He made sure he knew what I wanted & needed and made suggestions based of that along with taking the time to demo the products.
He really made me & my children feel welcomed and as though he had all day to deal with us.
I entered the Leeds store looking to make a purchase but Mikey made me want to buy from him. I can’t praise him enough.

25 April 2026
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Reply from Richer Sounds - Leeds

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Helpful and knowledgable staff

Helpful and knowledgable staff. Had to order for home delivery as the item was not available to take away in store, but came a day early.

25 April 2026
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Reply from Richer Sounds - Leeds

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great service

Great, friendly service and good value

11 April 2026
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Reply from Richer Sounds - Leeds

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Richer Sounds deliver richer sounds and viewing!

A week on from the initial visit and my sound system is now all hooked up to perfection. Purchased an EverSolo amp with built in cd, radio, Bluetooth etc. (all a bit technical for me) and I’m delighted with it all. The sound is amazing.
Also my new LG Oled (phase 2 purchase) is wall fixed and set up.
I reviewed phase 1 purchase a week ago.
Exceptional service from friendly guys who know all about stuff! From shop to installation at speed at the best price.
Can’t smile wide enough.

28 April 2026
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Reply from Richer Sounds - Leeds

Thank you for your 5 star review!

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